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Feedback Report

Submitter Email Feedback Category Status Page Date
richard white rwhite60@verizon.net My wife and I were at your location (sat. the 17th of Aug) clearwater jeep location on us 19. your sales person was very nice. your manager was certainly not friendly at all and blew us off. he could have cared less. We were wanting to buy a car that day. I was shocked at the way he handled us. I thought you all honored the "FitzWay". I like what you advertize, but you are only as good as your people. If I could talk to Jack, I would. My phone number is 8139665349. That is my cell. We like the lifetime warranty. I am just shocked that that manager would not discuss with us any options.. regards, Richard http://www.fitzmall.com/ 8/20/2013 4:22:25 PM
Dominique Fontaine dsynopsis101@yahoo.com I purchased my 2nd vehicle in May from Fitzgerald. The headlights on the vehicle were tinted (which were supposed to be removed before being sold per the MSI instructions. ) My car was in service for a week to get the tint removed and to fix the driver healight. This past Saturday, my car was serviced at another facility for an oil change and the techs found the parts that were removed sitting on the engine of my car. This should have never happened. I called and spoke with the service director, Ed McCurry and was told nothing would have happened to my vehicle had the parts never been discovered. His response was very matter of fact. The negligence of your service team could have caused damage to my vehicle or worse, me and my passengers. Up until this point, I have always been happy with this dealership. The trust I had is gone and I will never use that service department again. The fact that your own service director could not comprehend the damage this could have caused and even told me to "google it", sealed the deal. He may have just been trying to cover their behind. I do not want this man to contact me. I need to speak with someone other than this "director" because his people and customer service skills are ridiculous. (240)821-3769 http://www.fitzmall.com/Contact/Chat 8/19/2013 1:35:47 PM
Ban L. Eap beap001@msn.com Recently I took my 2007 Sienna for services at Fitzgerald to Steve Winkler. He gave me a warm welcome and looked at my car's maintenance record in his computer and propose me the maintenance service at this time. He was very responsive to my request and alway provide me with a very satisfied services. I am very happy to have him servicing my Sienna and will recommend my friends to see him if they need auto services. http://www.fitzmall.com/ 8/19/2013 10:00:34 AM
lindsey vega danielblk@yahoo.com love the space,have for kids an one on the way http://www.fitzmall.com/Inventory/Detail/0708944957912/USED-2008-Jeep-Commander 8/17/2013 2:15:15 PM
lindsey vega danielblk@yahoo.com very intrested http://www.fitzmall.com/Inventory/Detail/0709537059963/USED-2006-Chrysler-300-Series 8/17/2013 2:01:29 PM
jack broome broomej@fitzmall.com why is it so hard to re-set a search?? http://www.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Styles=&Prices=&Miles=&Regions=SE&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 8/16/2013 1:41:27 PM
mark car_crazy1@yahoo.com Josh, is this car equipped with a/c? And how negotiable is this vehicle?? Let me know . Call me at work 727-841-9999 Janis and Mark at Car Tune Automotive http://www.fitzmall.com/Inventory/Detail/1G8ZH528X2Z148195/USED-2002-Saturn-SL 8/15/2013 3:17:06 PM
KELLY MURPHYK@FITZMALL.COM in a pinch, it is not easy to find the numbers to stores on the website. http://www.fitzmall.com/Contact/ContactForm 8/15/2013 12:34:49 PM
Brittany zimmermanb@fitzmall.com Ryan, When you get a chance the alignment of the "Choose one of our four..." is off in my Chrome. I can show you! http://www.fitzmall.com/ServiceParts 8/14/2013 12:04:40 PM
Tom Inukai tinukai@erols.com Customer services at Gaithersburg Service Center are deteriorating markedly over years. I bought a new 4 Runner and used Lexus in the past 7 years from Fitzgerald Toyota in Gaithersburg. I used to have a pleasant feeling when I brought my car for maintenance. People were nice and friendly. But, it’s now getting less than desirable. When I recently brought my car for an oil change, I had to stand on the front of the line for several minutes while 8 persons on the customer service desks were chatting each other, idly looking at a wall, or working on computers. After talking to a customer service I changed my mind since it takes too long to wait for the service. When I stepped out to get my car back for no service today, the person outside gave me a dirty look. I was standing outside for my car for about 10 minutes. Then I realized that my car had been behind me with engine running but never bothered to tell me that he brought my car back. It seems that the entire staff members of this location need retraining for customer services; otherwise you will start to loose your royal customers, if it’s not happing in the past few years. http://www.fitzmall.com/Store/AutoMall/13/toyota-service-center-fitzgerald-used-car-city 8/13/2013 12:50:32 PM
tomasher ashert@fitzmall.com it is still almost impossible to do a different search after you have entered a specific stock number. Youcan change the stock number to another (if you know it), but not to a general search. I can only imagine how this must be to a consumer... If you really value my feedback, please call me at the store: 800-479-0806 Tom Asher http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Volkswagen&Models=GTI&Trims=&Styles=&Prices=&Miles=&Regions=MA&Stores=A&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 8/12/2013 9:17:09 AM
Alfredo rivera-92@hotmail.com Im interesting in one car Toyota corolla s white but I don't know where you have any dealer so a mean I need a number phone where a can speak in Spanish thank you http://www.fitzmall.com/Inventory/Detail/2T1BU4EE6AC450364/USED-2010-Toyota-Corolla 8/11/2013 8:51:44 AM
Antoinette love_musiq18@yahoo.com interested http://www.fitzmall.com/ 8/10/2013 9:31:27 AM
Frank Gayle fatboy@alum.mit.edu your pages load so slow that it makes me want to go elsewhere! And did you really need to go to an appointment system? http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/6/ 8/9/2013 4:47:35 PM
richard hitchens dc4cstr@aol.com highly interested in this ranger. lack transportation at the moment and i am hard to finance due to bad credit score. i hope it is still around next week. http://www.fitzmall.com/Inventory/Detail/1FTZR15E17PA45375 8/9/2013 12:26:48 PM
Darlene Ellison ellisondarlene95@live.com Steve, If you want me to fill out a feedback evaluation, I'm happy to do so. To my knowledge I haven't received one. http://www.fitzmall.com/ 8/8/2013 10:45:38 AM
Maggy Fagan MFagan@zerotothree.org I just wanted to say that the service I received from Ed McCurry was above and beyond any service I have ever received before! Your service manager is wonderful and I appreciate Ed working with me to get my car running better than it ever has! Thank you Ed and Gill for taking the time to listen and understand what was going on with my car. It is not often that you find this kind of service anymore, so again my hat is off to your service manager and what he does for your business! I am grateful for the service I received and wanted to let you that! Thank you Mr. Fitzgerald for hiring such caring people! http://www.fitzmall.com/ServiceParts 8/7/2013 3:53:11 PM
James White pasadenajim@gmail.com We purchased a new Mazda 5 last year from your Annapolis Md area The purchase process was smooth and we felt we got a fair deal but your service plan leaves a lot to be desired getting $35 every 90 days hardly makes up for pricing oil changes at $100 and $50 tire rotations I feel that the $695 I spent on this was wasted when I can go to a dealer closer to me and get the "works" package for $62 If you can explain this please do. http://www.fitzmall.com/Consumer/LifeTimeBuyerProtection 8/7/2013 2:32:24 PM
G.Denning Hdenn999@aol.com Bought Toyota at Fitzmall. Now want a Lexus. Want to buy new from Fitzgerald Help! http://www.fitzmall.com/Contact/Directory 8/2/2013 7:53:37 AM
Michelle Donovan mclark1975@comcast.net Very disgusted with our second service on our vehicle. Dropped our vehicle off for service and were given a filthy dirty vehicle as a loan, granted its free however when I requested another vehicle the employee laughed at me. When I returned to pick up the vehicle I told the service advisor I had a coupon and he said he would leave it open until I got to the cashier at which time she laughed in my face and said you don't have it with you, doesn't do you any good. I then contacted the CS Mgr and he said he would leave it open until I went out to the car and got the coupon and when I came back she said she already closed it and I was told I could get a store credit. This is unacceptable coming from a business that raves about their customer service. This was our second service on our vehicle since we purchased it and our second bad experience, First time vehicle took an hour and a half longer for just an oil change and cost more than brakes! I do not expect anything to change out of this based on our experiences already, however we will never purchase another vehicle here again. I have not encountered one friendly service member of the staff and the only reason why sales reps our so friendly before you buy is because they are commissioned. Thanks for reaffirming that Customer Service is a thing of the past and is non-existent at your business. http://www.fitzmall.com/ServiceParts 8/1/2013 6:29:11 PM
Tyiese Wilson wtyiese@hotmail.com I just wanted to say the service I received from the Lakeforest Fitzgerald Hyundai location in Maryland was OUTSTANDING. After a very frustrating experience at the Massey Hyundai in Hagerstown, MD I'm so glad I decided to not give up. The GM Daniel Rosenfeld and our sales rep John Dutton were the best guys I've ever dealt with in my whole car buying experience. They truly represent how customers should be treated when buying a car. I have already given a couple of people their cards who are looking to buy a car. Just wanted to let them know that their service was truly appreciated. I'm so happy I got the car I truly wanted with the best service I ever got. Thank You TYIESE WILSON http://www.fitzmall.com/Consumer/ConsumerLinks 8/1/2013 12:48:23 PM
Rajinder Sharma larry.acct@gmail.com I purchased a 2010 Toyota Highlander from your Gaithersburg, MD location. Your in house allstate agent Teresa Canterbury and her sales person David Asher I believe it is sold me a policy. They were supposed to cancel the geico policy I had at the time but never did. I have called twice in the last two days. I spoke with Steve Valentino who assured me that David would call me back. Got no phone call. Then I called again the following day and again Steve answers. I ask to speak with Teresa but Steve says she is a meeting but assures me she will call me back. No call from anyone. Is this supposed to be the fitzway? http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 7/31/2013 9:06:56 PM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM WE HAVE LAST MANY CUSTOMER BECASE OF THIS VEB SIDE WE CAN NOT WORK WITH THIS DAM THING WE ARE LOOKING FOR USED CAR A OR B CAR EVRYTHING CHANGE TO WHAT IS FITZWAY PHILOSOPHY HONESTY ATTETIVE . WHY NO ONE FIX THIS PROBLIM OR WE LOOK AT CAR STOCK NUMBER ?????? HOUR LEATHER WE ARE LOOKING FOR ATHER STOCK NUMBER SAME STOCK NUMBER COMES ON FROM AN HOUR AGO AND WILL NOT GO AWAY .DID YOU EVER WALK IN THIS SHOW ROOM ASKE THE MANGERS OR SALES PERSONAL A BUT THIS DAM VEBSIDE . NO YOU GUYES TO GOOD TO COME TALK ABUT THIS DAM VEB SIDE . DONT SEND ME EMAIL I WILL NOT LOOK AT IT .JUST LIKE YOU .YOU DONT LOOK AT MY EMAI http://www.fitzmall.com/ 7/31/2013 2:57:56 PM
Jason dutschj@fitzgeraldautomall.com In the paragraph describing the 150% best price guarantee, 4th line down it says FitWay instead of FitzWay. http://www.fitzmall.com/Consumer/BestPriceGuarantee 7/31/2013 9:32:50 AM
Neal London naclondon@yahoo.com your page displays only 2/3's of my window and has scroll bars eventhough I have my window maximized and plenty of unused space for the page. Should not have to use scroll bars, and your page should resize with my window size. http://www.fitzmall.com/Store/AutoMall/13/toyota-service-center-fitzgerald-used-car-city 7/31/2013 8:41:55 AM
brian wallace wallaceb@fitzmall.com still defaulting to FL http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 7/29/2013 5:35:13 PM
brian wallaceb@fitzmall.com still defaulting to the FL stores http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 7/27/2013 11:06:13 AM
SONDRA M KELLEY kelleys@fitzmall.com When you put a stock # in the search box it is impossible to clear. you have to open a new browser. Also when searching for a vehicle on the left side it is extremely difficult to utilize I can't imagine a customer would have the patience to go through this hassle to find a car. Takes forever to load, and it clears your previous sort if you click a box up from where you are. http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Chevrolet&Models=SILVERADO&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 7/26/2013 1:27:13 PM
Steve Carlisle carlisles@fitzmall.com This vehicle has an automatic transmission, yet it says Manual. We need customers! It doesn't make sense we don't have more internet traffic. Things like this are part of the problem. http://www.fitzmall.com/Inventory/Detail/1J4BA5H10BL572679/USED-2011-Jeep-Wrangler Unlimited 7/26/2013 9:39:12 AM
Luis Hurtado lhurtado@umd.edu Trying to make an appointment for service BUT the Gaithersburg site is no allowing me to do it??? http://www.fitzmall.com/ServiceParts/ServiceAppointment 7/25/2013 8:13:03 PM
Roger Weber RWWeber0776@aol.com On 7/24 I had an appointment to service my 2012 Outback. I was following the service sticker placed in my vehicle by your service department. I was told by your service advisor that I would have to pay for this oil change because I already had 4 done since I purchased my vehicle. I was also told that I should have gotten my oil changed every 3000 miles again I followed the service sticker in my windshield. If I was informed of this I would only be on my 3rd oil change @ 16000 miles. From the beginning of our free 2 yr service plan each time the sticker indicated service due @ 3000 miles at no time during this was I advised that I didn't neeed an oil change @ 3000 instead of the 5000 miles. Therefore I should be compensated for the service departments error and receive 2 additional free services. When I purchased the past 2vehicles I was not advised that there was a 24000 mile service restriction. Although I may have signed something to this aggreement it was not explained to us. I am very pleased with my vehicle and the courtesy of your service department and with our salesman Carl. I appreciate your attention to this matter. http://www.fitzmall.com/ServiceParts 7/25/2013 7:33:05 PM
brian wallaceb@fitzmall.com when you hit reset it defaults to the FL store http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 7/24/2013 3:40:24 PM
Peter Graves peterdgraves@gmail.com Dear Mr. Fitzgerald, I've been an owner of your cars for over 15 years now and I must be honest with you: This is one of the worst Web sites I have ever seen. The graphics are awful; nothing works; you can't find the required info (like service hours? where can I find that? why can't I schedule an appointment? Why do you say there's a Live Chat option when there isn't?) You need to fix this as it makes you and your company look second rate - and you aren't! Best, Peter Graves Cell: 301-580-0801 http://www.fitzmall.com/Contact/Chat 7/23/2013 11:10:23 PM
Laura Rosser lovdrac2002@yahoo.com You still have my cars as being manual transmission, they are both automatics. http://www.fitzmall.com/ServiceParts/ServiceAppointment 7/23/2013 9:28:46 AM
giridhar giridhar777@gmail.com I am interested. Please give call on 240 406 6246 http://www.fitzmall.com/Inventory/Detail/0718832744777/USED-2006-Toyota-Corolla 7/22/2013 10:26:05 PM
S Morris Mustang305gtr@hotmail.com I think your website is messed up. It is saying that your fritz way prices are $99 to like $400 that is 10's of thousands of dollars under blue book value. This is very miss leading and needs to be fixed. Thank you concerned consumer http://www.fitzmall.com/Contact/Chat 7/21/2013 7:00:54 PM
linda lemieux lindalemieux@rocketmail.com the prices for your used vehicles must be incorrect. from the 1st page to page 21, the prices are all under $1000. http://www.fitzmall.com/Contact/Chat 7/21/2013 6:02:00 PM
Steve Carlisle carlisles@fitzmall.com These Chrysler 200's are 6 cylinder V6's, but the website says I-4 near the photo. Below it mentions 6 cyl. http://www.fitzmall.com/Inventory/Detail/CJEC679300:2013-03-18T23:15:11.827/NEW-2013-Chrysler-200 7/17/2013 1:38:49 PM
David Berteau djberteau@gmail.com I tried to select "Vehicle" when I signed up on line for service, but I ended up with "Drop Off." Makes me unhappy. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/6/ 7/14/2013 9:06:21 AM
brian wallaceb@fitzmall.com keeps defaulting to FL http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 7/13/2013 9:51:37 AM
Ronald Shuey rcs2@pa.net Your web site to schedule an appointment never works! This is the 4th time I tried to use it over 2 years and it still doesn't work. Get it fixed!!! http://www.fitzmall.com/ServiceParts/ServiceAppointment 7/12/2013 9:05:49 PM
brian wallaceb@fitzmall.com stk #223436A is pointing to the wrong car on the second page http://www.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Models=&Trims=&Styles=&Prices=&Miles=&Regions=ALL&Stores=&KeyWordSearch=223436A&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 7/12/2013 9:10:22 AM
mathew lawson matt4srt4@gmail.com It is tuesday july 9 2013. I have been trying to fill out the online application for the body shop tech job for a few hours.I cant scroll down all the way on the create profile screen. Could someone call me about this position. Thanks Matt. 240 529 6989 http://www.fitzmall.com/Careers 7/9/2013 10:15:57 PM
David Dba7508@yahoo.com N/a http://www.fitzmall.com/Inventory/Detail/1GYUKBEF2AR155967/USED-2010-Cadillac-Escalade 7/9/2013 1:14:56 PM
SONDRA M KELLEY kelleys@fitzmall.com It would be AWESOME if we had the option to use "Biggest Discount" as a filter for search results. For Example, it would list the vehicles in order based on the amount that the vehicle is being sold for Below MSRP on New and Below Kelley Blue Book on Used. http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=&Styles=&Prices=&Miles=&Regions=MA&Stores=4&KeyWordSearch=&Sort=MPG-DESC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 7/8/2013 7:18:38 PM
abiose abiose921@yahoo.com i like coming to fitz-rockvill because they are always courteous. keep up the job. thank you:) http://www.fitzmall.com/Contact/Directory 7/8/2013 4:07:06 PM
Ambrose Samson akposambrose@yahoo.com I am interested in cars dealer in nigeria. Nigeria is country where fairly used cars can be sell fast if only u can make me your agent lagos nigeria. This is my mobile number:+2348059969 098. We can talk better. http://www.fitzmall.com/Store/Brand/37/toyota 7/8/2013 2:39:21 PM
Jerry Roberts robertsj@fitzmall.com Under 11411 Rockville Pike, showing Toll Free for Mazda, Parts and Mazda E-mail http://www.fitzmall.com/Store/AutoMall/16/fitzgerald-auto-mall-white-flint 7/8/2013 12:24:52 PM
libby libbyivory@hotmail.com How do I log a complaint about your service department pricing? I got charged $32.69 to change a license plate light bulb that was a matter of unscrewing two screws and removing a small lens covering to access the bulb. What a hose job! http://www.fitzmall.com/Consumer/ConsumerLinks 7/7/2013 3:30:18 PM
doug dugnron@zoomlynx.com Does blue camry you have on site have power seats included in price http://www.fitzmall.com/Home/PostalCodeSetting?r=http://www.fitzmall.com/Store/Directions?fromLoc=1436 LINCOLN WAY EAST PA CHAMBERSBURG 17202 7/6/2013 8:47:40 PM
BOB SIXTIESRADICAL@COMCAST.NET CERTAINLY IS A DAMN SHAME THAT U HAVE DECIDED NOT TO PROVIDE SALE PRICE WITH MOST OF YOUR LINES. http://www.fitzmall.com/Inventory/Detail/FCG1823696:2013-06-10T23:15:03.897/NEW-2013-Mazda-Mazda3 7/6/2013 8:28:41 PM
Howard Chernoff hrchernoff@comcast.net I guess once I get used to the new way of scheduling an appointment it will be easier next time. http://www.fitzmall.com/ServiceParts/ServiceAppointment 7/5/2013 3:14:11 PM
Steve Carlisle carlisles@fitzmall.com There is a typo on this page. Ext. Color: BRIGHT WHOITE http://www.fitzmall.com/Inventory/Detail/CJEC509157:2012-08-20T23:15:13.090/NEW-2013-Chrysler-200 7/3/2013 8:40:30 AM
Stan Seemann sstaxman@yahoo.com Your web site will not let me schedule an appointment for my 35000 service. It locks at the next service page. http://www.fitzmall.com/ServiceParts/ServiceAppointment 7/2/2013 3:10:33 PM
Brian Chanin chaninb@fitzmall.com We need help to get the Repair Estimate Sheet (PDF) removed from 331849AB - 5TDBT44A14S213018 - I tried to delete it using the dashboard but it does not appear to have worked. Thanks http://www.fitzmall.com/Inventory/Detail/0403583156765/USED-2004-Toyota-Sequoia 7/2/2013 2:06:15 PM
Krystal krystalcusack@yahoo.com This website is easy to navigate and understand. It is informative about everything imaginable, and the fact that there is live chat for any questions top it off. I will be happy to share this web page with my friends and family with confidence that they can use and navigate the website properly, with no confusion. http://www.fitzmall.com/Trade/ValueMyTrade 7/1/2013 2:53:02 PM
Robin Regester Rregester@landmarkaviation.com Unable to use the online format on the iPad. The mobile format was also unusable. I wound up using the web chat featured which worked well. http://www.fitzmall.com/ServiceParts/ServiceAppointment 7/1/2013 8:26:46 AM
Shakil shaq02@gmail.com everybody is doing the carmax way http://www.fitzmall.com/Trade/WeBuyVehicles 7/1/2013 12:49:05 AM
Valerie James valeriejames13@hotmail.com Good Morning, I have been trying to get our address removed from your mailing list. Please let me know how I can do that. Thanks for your help. http://www.fitzmall.com/Contact/ContactForm 6/30/2013 6:21:44 AM
Ruth Harris ruthfharris731@gmail.com Anyway customers can link/join to their car they bought thru ur system to keep track of what's been bought, needed, had been done, their lifetime card, etc, like other web sites? http://www.fitzmall.com/Consumer/LifeTimeBuyerProtection 6/29/2013 12:40:50 PM
TOM ASHER ashert@fitzmall.com call me and ask me why this web site sucks http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=VOLKSWAGEN&Models=PASSAT&Trims=&Regions=ALL&KeyWordSearch=&UseCriteria=true 6/28/2013 2:06:33 PM
Brian Chanin chaninb@fitzmall.com Can we look into finding a way for stock number Z678006A to pull the make and model over on the website? I know it is a old vehicle, but I was asked to make sure we list it. Please let me know what other information you will need. Thanks http://www.fitzmall.com/Inventory/Detail/0627754192531/USED-1981-null-P Series Van 6/28/2013 9:21:35 AM
pat lindsey lindseyp@fitzmall.com stock numbers and vin numbers print way to small. unreadable. http://www.fitzmall.com/ 6/27/2013 8:14:17 PM
Don Mullins donmullinsjr@prodigy.net Awesome job on the Web site registration system. You've made it much easier and efficient. You continue to impress in your service. http://www.fitzmall.com/ServiceParts/ServiceAppointment 6/26/2013 9:54:49 AM
mike bockstiem@fitzmall.com just did a search and despite showing 2 vehicles, no results were shown http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=TOYOTA&Models=TACOMA&Trims=4WD+DOUBLE+CAB+LB+V6+AT+(NATL)&KeyWordSearch=&UseCriteria=true 6/25/2013 6:12:12 PM
Dr Cheryle Baptiste cherylebaptiste@comcast.net I have been loyal customer #81384 there since 2005, servicing a 2005 Subaru Forester. Over the last 3 years alone I have spent $10,000 in service. In April my car started smoking and I called and Sarah told me to have my car towed there. She gave me the telephone number 301-424-1010. I told her that I have AAA but she stated that I have free towing in my service contract so I called your towing instead of the AAA number. I also brought my title to Peter Zerkowski in the sales department back in May. He told me that he would give the title to Cathy to place in your safe until I was ready to buy a new vehicle from you. I went in on this past Saturday to sign the paperwork to sell the car to Fitz Mall. Now I am being told by Jeff in the used car department that I owe the service department over $200 for towing and storage! I am enraged because I would have had AAA tow me if I had known there would be a fee and Peter had my title so I don't know why I am being charged for storage. You have now lost a car sale from me. I am so upset with this transaction I can hardly work. I will never do business with Fitz Mall EVER again and I will place a post on the internet to warn other potential victims!!! I have a patient who works at the Briggs Chaney AutoMall who told me to go out there and not to deal with FitzMall but I felt that I owed a loyalty to you and refused to go out there to do business. Now I feel foolish for remaining loyal! I am so upset that my hands are actually shaking as I am typing this!! Why was I told that towing was covered under my service contract if it wasn't? What scheme are you all playing? I am not happy. http://www.fitzmall.com/Contact/Directory 6/25/2013 12:50:48 PM
Chakradhar Chichili reddy_chakri@hotmail.com Hi - Looking for CAMRY -SE I4 Color - MAGNETIC GRAY - black/Ash cloth; Need out of the door price with Toyoto 0% finance and $500 rebate http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Toyota&Models=Camry&Trims=4dr+Sdn+I4+Auto+SE+(Natl)&Styles=&Prices=&Regions=ALL&Stores=&Colors=GRAY&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/23/2013 10:34:55 PM
mike bockstiem@fitzmall.com the site is not showing my results. this website is really frustrating at times. it is not user friendly http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=BMW&Models=&Styles=&Prices=&Miles=&Regions=MA&Stores=B&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/22/2013 10:45:56 AM
Rod Ritter ritterr@fitzmall.com I was looking for Touareg under vehicle search...and a Beetle populates.....did it twice..same result http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=VOLKSWAGEN&Models=TOUAREG&Trims=4DR+VR6+LUX&Regions=MA&KeyWordSearch=&UseCriteria=true 6/21/2013 10:34:07 AM
Dan Kimble danregan1961@yahoo.com Your new website is HORRIBLE! Please go back to old site.... http://www.fitzmall.com/Inventory/SearchResults 6/21/2013 1:20:08 AM
Maria Fittro fittrom@fitzgeraldautomall.com Hello, This feedback concerns the new APPRAISAL form in FILMS that we use now. SAVE does not retain data manually typed into the center column's blank spaces. http://www.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Styles=&Prices=&Miles=&Regions=ALL&Stores=&Options=7&Options=4&Options=2&KeyWordSearch=63402A45&Sort=Options-DESC&inventoryGrid_length=10&Wholesale=&UseCriteria=true# 6/19/2013 11:55:26 AM
Kevin kevin@fitzmall.com There is a transmission discrepancy here. We show "Manual w/OD" at the top and "3-Speed Automatic" as a Factory Installed Option http://www.fitzmall.com/Inventory/Detail/0601355282009/USED-2001-Jeep-Wrangler 6/19/2013 8:09:06 AM
Srinivasan Ranjisrini@gmail.com My service experience last week was excellent. I would rank it a 9 out of ten. http://www.fitzmall.com/ 6/19/2013 8:03:32 AM
Dan Kimble danregan1961@yahoo.com Your new website stinks! Go back to the old easier one please. What idiot made this one.....? http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Toyota&Models=Highlander&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/17/2013 11:17:24 PM
James Hewlett james.hewlett@iea.gov your software to schedule an appointment does not work. I can log in, but can not schedule an appointment. I guess I will have call you http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/9/ 6/17/2013 2:46:30 PM
TOM ASHER ashert@fitzmall.com At the bottom of the "printer friendly" page (and in the consumer information portion of the main page) of EVERY Volkswagen, the information for the "Original Factory Warranty" is not complete. Should also include: "Drivetrain 5 years/ 60,000 miles" on ALL except Touareg new Touareg models are 10 years / 100,000 miles Thanks, Tom http://www.fitzmall.com/Inventory/Detail/FOCV502747:2012-03-27T23:15:04.493/NEW-2013-Volkswagen-CC 6/17/2013 11:09:31 AM
lysa morgan-fannon lysa.morgan@gmail.com i would like the service manager at lakeforest hyundai in maryland to contact me as soon as possible about me june 7th visit. i am quiye unhappy about the way several things were handled. i can be reached at 240-888-7927 or 301-216-2300 http://www.fitzmall.com/Contact/Directory 6/16/2013 8:47:52 PM
Binder binder@fitzmall.com Still not transferring descriptions on Mgr. Spls.-- New & Used examples follow by email................. http://www.fitzmall.com/Inventory/ManagerSpecials?nu=USED#top 6/15/2013 1:40:59 PM
corey lawyerc@fitzmall.com search feature is WAY to touchy, and filter does not work with other search functions, we all miss the old site that was very customer friendly as well. http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=Nissan&Models=Maxima&Trims=&Styles=&Prices=&Miles=&Regions=MA&Stores=B&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/15/2013 1:02:54 PM
justin beam beamj@fitzmall.com I have had a few customers tell me they cannot view the "handyman" repair PDF online. http://www.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Styles=&Prices=&Miles=&Regions=MA&Stores=&KeyWordSearch=Z145957A&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/14/2013 3:58:43 PM
Binder binder@fitzmall.com Still not transferring descriptions. See new White Flint Subaru & WDC used http://www.fitzmall.com/Inventory/ManagerSpecials?nu=USED#WHEATON 6/13/2013 5:11:16 PM
suzanne piehl smpiehl2000@yahoo.com I have owned a Honda Civic for 17 years and have loved it. So when I decided to look for a new vehicle I wanted to look at a Hyundai Genesis. I purchased the Genesis on 6/6/13 and was very happy with the sales and finance departments. But have so far been extremely disappointed in the service and parts department. I purchased a rear spoiler for the vehicle and was told that it had to be ordered within 5 minutes to have it put on my car Friday. I was told it would arrive Friday am and I could have it put on Friday. I received a phone call Friday by Phil Galotta following up with me in am. Telling me he was off but the parts manager knew to call me when it came in. I had taken Friday off of work and had time all day Friday. NEVER received a call!!! Phil called me Saturday around 3:30pm to see how Friday went. Told him I didn't get a phone call. He looked into spoiler. It had arrived Friday am. Told him I work all week and couldn't come in till Saturday. Made me an appointment and was VERY apologetic. Today I received a phone call telling me my spoiler was in and that I needed to make appointment. Called service department to tell them I had an appointment and was treated like I was a bother to the women that answered the phone. She asked me VERY rudely why I was calling if I already had an appointment. We used Autoway Honda for service the whole time I owned my Honda Civic and was never talked to that way and in that tone of voice. I was impressed with your sales department but am VERY disappointed in your Service and Parts department. If I hadn't paid for the spoiler already I would probably not use your service department. And feel very uncomfortable coming in on Saturday. Thank You, Suzanne Piehl http://www.fitzmall.com/ 6/12/2013 9:43:23 PM
Jennifer Althoff timandjen@embarqmail.com I like the ease of scheduling appointments online. However, I was unable to find a simple oil change and filter as an option and will call the service department instead. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/12/ 6/12/2013 1:32:48 PM
Kevin kevin@fitzmall.com Add a 4th location: Frederick 1439 Tilco Dr Frederick, MD 21702 Phone 240-629-7591 Fax 240-629-7596 Email fitzccf2@fitzmall.com Hours:Mon. - Fri.: 730am - 6:00pm Saturday: Closed Sunday: Closed http://www.fitzmall.com/ServiceParts/CollisionCenters 6/12/2013 9:23:39 AM
Kevin kevin@fitzmall.com New Volkswagen GTI All Stores 22 Results, none display http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Volkswagen&Models=GTI&Trims=&Styles=&Prices=&Miles=&Regions=ALL&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/11/2013 3:58:31 PM
Robert Johnson r.w.johnson.jr@hotmail.com Long time Fitzgerald customers, I'm in computers professionally, CAN'T stand this new website. Not user friendly, difficult to reset searches. I liked to previous look with all manufacturers @ top, Fitz regions, so customers could navigate from there. If not for Harmeet Suri (Toyota Sales) we would definitely be moving onto another reputable dealership. I've liked the websites for Darcars, Antwerpen & CarMax for example. And Darcars & CarMax have implemented "service packages" ... proving that Fitzmall is an area leader in the industry. Recognize Harmeet Suri (Lakeforest Toyota Sales) as the ASSET he is to your corporation. Sincerely, Robert W. Johnson, Jr. http://www.fitzmall.com/ 6/11/2013 3:06:43 PM
Sheila Johnson rob_sheila_johnson@verizon.net I can't stand the new website & never saw reason to change it! Used to be easily navigable by favorite location. Now searching doesn't even reload/clear/start new searches easily. We've been LONG time Fitz customers and must say that the website changes has had us looking @ Darcars, CarMax & Antwerpen ~ reputable dealerships with wonderful customer-friendly websites. If it wasn't for (Lakeforest) Harmeet Suri, Toyota Sales we would not continue with Fitzgerald. And we're hoping not to purchase elsewhere with our soon next purchase. Sincerely, Sheila Johnson 301.738.3397 http://www.fitzmall.com/ 6/11/2013 2:56:08 PM
Michael Rhoads RhoadsM1@Westat.com I bought my 2008 Prius 5 years ago at Fitzgerald, but at this point would not recommend anyone else do so, due to the difficulties I have had today both online and by phone in attempting to schedule a service appointment. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/6/ 6/11/2013 2:55:27 PM
Harold Redden reddenh@fitzmall.com Brands show "undefined" when clicking the map. http://www.fitzmall.com/Store/StoreLocator 6/10/2013 3:19:01 PM
Kevin kevin@fitzmall.com When a search is done using Stock#, the vehicle is listed twice. When done using the "narrow down" method on the left, it works normally http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Cadillac&Models=XTS&Trims=&Styles=&Prices=&Regions=MA&Stores=1&KeyWordSearch=c218024&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/10/2013 10:58:18 AM
Ed Zayas zayase@fitzgeraldautomall.com One of the best features of this new site is the abiility to send prospects emails directly from the website using the "Share Vehicle" feature, while in a prospect's lead file. It would be extremely helpful if these emails were copied within the lead file. Currently, once the emails are sent, there is no apparent record of the email having been sent. Second, in an effort to promote a more professional appearance when sending emails from the website, I would like to see a Fitzgerald Auto Mall banner at the top of any email sent from the website. Please have someone call me to discuss these suggestions. Thank you. Ed Zayas Sales Manager Fitzgerald Hyundai Subaru / Lakeforest Gaithersburg 301-670-4850, ext. 11305 http://www.fitzmall.com/Inventory/Detail/0505670330227/USED-2007-Hyundai-Elantra#emailpopup 6/9/2013 12:22:55 PM
J Shelquist shelquistj@fitzmall.com The repair estimate sheets do not come up when in "Print View" on a vehicle. http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=Jeep&Models=&Styles=&Prices=&Miles=&Regions=SE&Stores=17&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=100&Wholesale=&UseCriteria=true 6/8/2013 12:49:42 PM
Brian Chanin chaninb@fitzmall.com A customer just requested that we put an option to only check for cars/vehicles with a manual transmission. http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 6/7/2013 4:42:21 PM
Aj Tucker Tuckera@fitzmall.com Having trouble searching for the new Volkswagen Golf/Gti. They pop up for a millisecond and then disappear. Thanks http://www.fitzmall.com/Inventory/SearchResults?KeyWordSearch=pp12019b&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=true&UseCriteria=true 6/7/2013 12:51:16 PM
John McAleer jonmac47@comcast.net Do you lease vehicles? http://www.fitzmall.com/Contact/Chat 6/6/2013 9:27:21 PM
Stephanie Chizik stephanie.chizik@gmail.com the popup screen for the appointment scheduling isn't big enough to see everything. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/3/ 6/6/2013 6:02:42 PM
jed bigjed24@hotmail.com Good site http://www.fitzmall.com/careers 6/6/2013 1:42:06 PM
Jeff shelquistj@fitzmall.com The "Back To Search" function is not working. http://www.fitzmall.com/Inventory/Detail/0509869381130/USED-1995-Ford-Ranger 6/4/2013 9:05:42 AM
Harcharan Dayal dayalh@fitzmall.com When I try to find a used car or even a new car and put a code,or make and model the website keeps showing me the previous search I do not know why that happens. sometimes by resetting the search I can find the car I am looking for but it is hard to negotiate this new website. Can I get the old one back please. http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=Audi&Models=&Styles=&Prices=&Miles=&Regions=ALL&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/4/2013 8:37:22 AM
Robert Mauer rfmauer@verizon.net I have been a loyal customer, buying multiple cars from three different locations. The latest one just a month ago in Frederick. Why am I being hassled on my cell phone by a salesman who wants me to come in and sell a car I no longer own? The individual was from the Gaithersburg Toyota dealer and he wanted me to come in for a RAV 4 valuation. You should a) assume your customers are not idiots and they know this is a sales ploy and b) you should at least know your customer's vehicles prior to calling on a personal cell phone on a Saturday afternoon. It was unsettling and not consistent with my previous impression of the Fitzway. http://www.fitzmall.com/ 6/3/2013 1:01:11 PM
Maria Fittro fittrom@FitzMall.com Hi Maria, It was a pleasure meeting/speaking w/you. When I tried your link for the credit appl. I continuously get the following error; Sorry, an error occurred while processing your request. This issue will be forwarded to our IT dept for resolution. We apologized for the inconvenience Thanks, Frank T. ****Please help! This is a buyer! http://www.fitzmall.com/Inventory/Detail/0308480999172/NEW-2013-Hyundai-Elantra 6/2/2013 6:40:27 PM
Augustine Paik paika@fitzmall.com The region pop-up screen keeps popping up after you click on a region. http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Toyota&Models=Camry&Trims=4dr+Sdn+I4+Auto+SE+(Natl)&Styles=&Prices=&Regions=MA&Stores=&Options=3&Options=1&KeyWordSearch=2546&Sort=Options-DESC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 6/1/2013 10:26:55 AM
John Albright albrightj@fitzmall.com I couldnt get off the region screen again http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 6/1/2013 8:14:11 AM
Emily mooree@fitzmall.com Once I've done a search for a specific stock# or vin, I can not get it to reset to do a different search. It continues to display the original stock# I searched for. http://www.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Styles=&Prices=&Miles=&Regions=ALL&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 5/31/2013 3:09:51 PM
John Albright albrightj@fitzmall.com couldnt get off the pick your region page http://www.fitzmall.com/ 5/31/2013 12:49:47 PM
Binder binder@fitzmall.com Dropped tw0 Mgr. Spls., H461774A and LP26233 . Closed & reopened site twice & still there. http://www.fitzmall.com/Inventory/ManagerSpecials?nu=USED#FREDERICK BAUGHMANS LANE 5/30/2013 1:45:29 PM
Binder binder@fitzmall.com The "added description" line such as "0% financing" on new Or "one owner, low mileage" does not transfer over as it did under the old format. Also, the current display would be less confusing if we had a 2 line space or line under each car, new & used. http://www.fitzmall.com/Inventory/ManagerSpecials?nu=USED 5/30/2013 1:07:14 PM
Keith L Lathrop kllath12000@yahoo.com Can't take the Survey The Link to the Survey Does'nt Work. http://www.fitzmall.com/404?aspxerrorpath=/servicesurvey/FORM2019-5A.asp 5/30/2013 10:38:46 AM
SONDRA M KELLEY kelleys@fitzmall.com When selecting a vehicle on the left side of the new vecicles section the search will show a number of results that match the search criteria, when you click on the green button that is supposed to take you to the results the screen goes blank and no results are displayed. http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Mazda&Models=CX-5&Trims=AWD+4dr+Auto+Touring&Styles=&Prices=&Miles=&Regions=MA&Stores=C&KeyWordSearch=&Sort=Price-ASC&Wholesale=&UseCriteria=true 5/30/2013 9:41:16 AM
Fernando salasf@fitzmall.com We are having problems with the new website. It does not show what you ask for. Regards. Fernando. http://www.fitzmall.com/Inventory/SearchResults?Makes=GMC&Models=Yukon&Conditions=NEW&UseCriteria=true 5/29/2013 7:40:48 PM
ROBERT HESS hessr@fitzmall.com SO IT IS NOT REALLY WORKING TO D SEARCH FEATURE AND HALF THE TIME IT WONT WORK IF YOU PUT A STOCK NUMBER IN http://staging.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Hyundai&Models=Elantra+GT&Trims=&Styles=&Prices=&Miles=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&Wholesale=&UseCriteria=true 5/29/2013 7:26:59 PM
Maria Fittro fittrom@FitzMall.com 8 Results are not loading for the Used, Mid-Atlantic, Hyundai Genesis, 0-$30k... http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=Hyundai&Models=Genesis&Trims=&Styles=&Prices=0-30000&Miles=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&Wholesale=&UseCriteria=true 5/29/2013 6:24:44 PM
Maria Fittro fittrom@FitzMall.com Jesse Foster, Service Client shopping for a new car, informed me this am, that he could not use the Mobile site. Once he plugged in the parameters for a Subaru WRX , it would drop all info. http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=Hyundai&Models=Genesis&Trims=&Styles=&Prices=&Miles=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&Wholesale=&UseCriteria=true 5/29/2013 6:20:31 PM
John Albright albrightj@fitzmall.com Just search with a customer and couldnt pull up any new mazda's not matter what i did. http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Mazda&Models=CX-5&Trims=AWD+4dr+Auto+Grand+Touring&Styles=&Prices=&Regions=ALL&Stores=C&KeyWordSearch=&Sort=Price-ASC&Wholesale=&UseCriteria=true 5/29/2013 4:53:01 PM
Ed ed.nepomuceno@gmail.com Lightboxes are cool but, when someone is trying to register or fill out a form to make an appointment and the lightbox closes and loses all input information it sucks. Disable closing the lightbox when clicking on the background, please. http://www.fitzmall.com/ServiceParts/ServiceAppointment 5/29/2013 1:17:31 PM
Tom Redlack / Subaru Sales redlackt@fitzgeraldautomall.com The "order results by" does not always work properly. I select "Price - Lowest to highest", and it sorts about 1/2 of them that way, and then the other half is listed and sorted that way. Or in other words, the list that appears looks like half of the inventory sorted low to high, followed by the second half sorted from low to high. In this case I was looking at all new Subaru Legacy's. http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=Subaru&Models=Legacy&Trims=&Styles=&Prices=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=50&UseCriteria=true 5/28/2013 7:07:31 PM
Larry Buckner Bucknerl61@msn.com Your service appointment window is too small to view all of the information without scrolling up and down, left and right. I love the convenience but hate the additional effort. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/8/ 5/28/2013 5:28:18 PM
John Dutton dutton187@gmail.com We need to fix the search engine. Everytiime I try to look up a new vehicle it goes back to the old vehicle. Besides that love the site . http://www.fitzmall.com/Inventory/Detail/0509184581936/NEW-2013-Hyundai-Veloster?back=Conditions=NEW&Makes=Hyundai&Models=Veloster&Trims=&Styles=&Prices=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&UseCriteria=true&LeaveState=true 5/28/2013 1:11:50 PM
Albina Voelz donalsam@verizon.net don't remember password. Need to schedule service on Elantra http://www.fitzmall.com/ServiceParts/ServiceAppointment 5/28/2013 9:31:05 AM
Brian Chanin chaninb@fitzmall.com I am not sure how consistent this is, but I send customers direct links to vehicles all the time. I have gone back to recent emails and clicked on the link I used, a day or two after I sent it, and the link does not work. Am I missing something? http://www.fitzmall.com/Inventory/Detail/0404818523586/USED-2007-Toyota-Sienna?back=Conditions=&Makes=&Styles=&Prices=&Miles=&Regions=ALL&Stores=&KeyWordSearch=050659A&Sort=Price-ASC&inventoryGrid_length=10&UseCriteria=true 5/28/2013 9:13:17 AM
michael greenberg mgreenberg@mris.com I am having difficulty finding the link for the Hyundai Service Satisfaction Survey (for a chance to a win a $100 Visa Gift Card). Otherwise, the service I received was quick and efficient. http://www.fitzmall.com/404?aspxerrorpath=/hyundaiservicesatisfactionsurvey 5/26/2013 9:14:05 PM
Ian Van Tassell vantasselli@fitzmall.com The handy man on/off button isn't working. http://www.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Styles=&Prices=&Miles=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&UseCriteria=true 5/26/2013 11:42:09 AM
craig olive olivec@fitzmall.com why can we no longer filter out handyman specials inour searches http://www.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Styles=&Prices=&Miles=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&UseCriteria=true 5/25/2013 6:35:15 PM
George Atwell george661@cox.net New website is a BIG disappointment. It used to be fun and the info was fast and accurate. http://www.fitzmall.com/Inventory/ManagerSpecials?nu=NEW 5/25/2013 6:02:10 PM
Wyndy Wyndy@4email.net Worst website ever for cars. All I want is to search inventory at one location. Those 10 results aregrayed out . Who woul ever want to search the whole eastern seaboard. Not helpful. Too busy and complicated also http://www.fitzmall.com/Inventory/SearchResults 5/25/2013 3:41:31 PM
Mark manzanerom@fitzmall.com Hey this new website is too slow. Need to find a way to make searching for a car quicker, please http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 5/25/2013 12:25:24 PM
John Albright albrightj@fitzmall.com I dont know if this matters but if you put a link in an email it is like so big. http://www.fitzmall.com/Inventory/Detail/0305217769802/NEW-2013-Scion-xD?back=Conditions=NEW&Makes=Scion&Models=xD&Trims=5dr+HB+Auto+%2528Natl%2529&Styles=&Prices=&Miles=&Regions=MA&Stores=7&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&UseCriteria=true 5/25/2013 10:40:28 AM
gary gogolinski gogoknows@yahoo.com would be nice to be able to sort selections http://www.fitzmall.com/Inventory/ManagerSpecials?nu=NEW 5/25/2013 2:39:34 AM
Kevin Kevin@fitzmall.com "The registration process too the combined" too should be took. Second paragraph http://www.fitzmall.com/Iso/OurCustomers 5/24/2013 3:20:30 PM
Binder binder@fitzmall.com Need a total unit count on each of the three--new, used, and new & used posted on each. Also, the used car pitch is still showing at the top of new cars. http://www.fitzmall.com/Inventory/ManagerSpecials?nu=NEW 5/24/2013 2:36:35 PM
Anthony hnic_casanova@hotmail.com We would like to be able to zoom the pictures or at least make them a little bigger for better viewing. Thank you http://www.fitzmall.com/Inventory/Detail/FTON638156:2013-01-31T23:15:05.077/NEW-2013-Nissan-Pathfinder?back=Conditions=NEW&Makes=Nissan&Models=Pathfinder&Trims=&Styles=&Prices=&Miles=&Regions=MA&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10&UseCriteria=true 5/24/2013 11:44:55 AM
Brian Chanin chaninb@fitzmall.com Two (2) observations. Stock number IP01602A. I added a comment, in Chrome, under Dealer Installed Options. I do not see this comment on the results page anywhere. Shouldn't it show up on the Equipment tab near the top? Second, I updated the pics and they all show up on the scroll section. At the same time, the first pic is still stuck on the old one. I will check tomorrow on the first one to see if it changed. http://www.fitzmall.com/Inventory/Detail/0330119121731/USED-2011-Toyota-Camry?back= 5/23/2013 6:09:45 PM
Binder binder@fitzmall.com Same print run over on used cars. Also, none of the brief selling points added to individual new & used cars are displayed. http://www.fitzmall.com/Inventory/ManagerSpecials?nu=USED 5/23/2013 1:22:56 PM
Binder binder@fitzmall.com New car page--Heading has used car info. Also, some of the print below photos runs over top of print below-- Not all photos http://www.fitzmall.com/Inventory/ManagerSpecials?nu=NEW 5/23/2013 12:40:51 PM
michael kuchinsky mckuchinsky@gmail.com I need to schedule an appointment. I am a regular customer. Your website - cumbersome now - does not have VW as a choice any longer for service. Since when? Also no listing for returning customers? Tell me if you want my continued patronage. 301-519-2343 Disapponted...MKuchinsky http://www.fitzmall.com/ServiceParts/ServiceAppointment/-1/-1/volkswagen 5/23/2013 8:19:54 AM
Dan Mccarthy Mccarthyd@fitzgeraldautomall.com Why can't I see the towing capacity of the seven passanger Santa Fe. My customer is with me and this is not the first time http://www.fitzmall.com/Inventory/Detail/0423565288723 5/22/2013 10:29:02 AM
Ruth Beall ruthbeall@aol.com Fitzgerald Countryside offers fast, reliable, and courteous service. When we leave the service department we are sure our car is ready for us to enjoy the ride and dependability of a Hyundai. http://www.fitzmall.com/Contact/Directory 5/22/2013 8:19:58 AM
bill lavage wmlavage@comcast.net Your new site sucks!! http://www.fitzmall.com/Inventory/SearchResults 5/21/2013 4:43:00 PM
Augustine Paik paika@fitzmall.com Although I want to use this site, it is very difficult to even access the front page when the "...select region" pop-up keeps spamming the website even after I've selected the preferred region. Please note. It happens everytime and I have to revert back to the old site to find vehicles. http://www.fitzmall.com/ 5/21/2013 1:30:05 PM
Corey lawyerc@fitzmall.com -Search Inventory -USED -FORD -F150 - says (18) but 0 pop up and I have nothing else clicked like region or anything, then I do and still nothing http://www.fitzmall.com/Inventory/SearchResults 5/21/2013 9:51:06 AM
Corey lawyerc@fitzmall.com after a search with a stock number, I delete it and narrow another search and it keeps bringing the stock number back and will NOT let me seach! http://www.fitzmall.com/Inventory/SearchResults 5/21/2013 9:12:06 AM
al briggs briggsa@fitzmall.com tesy http://www.fitzmall.com/ 5/21/2013 9:07:39 AM
AL BRIGGS AGBRIGGS@HOTMAIL.COM Hope you were satisfied with your sevive. Have a good labor day http://www.fitzmall.com/ 5/21/2013 9:06:21 AM
KEN SMITH SMITHK@FITZMALL.COM INVOICE COPY MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- 1. LICENSE NO. 10. SPG INQUIRY 2. SERIAL NO. 11. PRINT R/O 3. LEASE NO. 12. APPT DISPLAY 4. STOCK NO. 13. APPT TABLE 5. CUSTOMER NAME 99. PREVIOUS MENU 6. CUSTOMER NO. 7. PHONE NO. 8. MEMO PAD 9. SERVICE OP DISP SELECTION 2 ENTER SERIAL NO 419365 MAY 21, 2013 SERIAL NO. XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# SERIAL NUMBER... STOCK #. YR MAKE..... LICENSE# CUST#... NAME.......... | | 1 5GAKVDED0CJ419365 B419365 12 BUICK 102407 MATTHEW SIMON | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | -------------------------------------------------------------------------------- MAY 21, 2013 CUSTOMER OPEN APPOINTMENTS DIS Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | CUSTOMER# 102407 NAME MATTHEW SIMON CUNLIFFE DAVIES | | SERIAL# 5GAKVDED0CJ419365 | | LICENSE# MAKE BU BUICK | |------------------------------------------------------------------------------| | LN# APPT# DATE TIME TYPE | | 1. 300226 05/21/2013 08:50am B BODY SHOP | | | | | | | | | | | | | | | | | | | | | | | | | | | | | -------------------------------------------------------------------------------- MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | CUSTOMER NO 102407 SERIAL NO 5GAKVDED0CJ419365 | | NAME MATTHEW SIMON CUNLIFFE DAV MAKE BU BUICK | | BUS. PHONE NO 202-459-8392 YEAR 12 | | RES. PHONE NO 301-692-1093 MODEL ENCLAVE | | DEPT (S,B,P) B BODY SHOP LICENSE NO | | ADVISOR NO 115844 KENNETH SMITH STOCK NO B419365 | |------------------------------------------------------------------------------| | WHAT IS THE PREFERRED METHOD FOR CONTACTING THE CUSTOMER? | | | | CUSTOMER #: 102407 NAME: MATTHEW SIMON CUNLIFFE DAVIES | | PHONE: | | | | | | EMAIL: MDAVIES@IMF.ORG | | | | | | | | | |CORRECT (Y/N) Y | -------------------------------------------------------------------------------- MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | CUSTOMER NO 102407 SERIAL NO 5GAKVDED0CJ419365 | | NAME MATTHEW SIMON CUNLIFFE DAV MAKE BU BUICK | | BUS. PHONE NO 202-459-8392 YEAR 12 | | RES. PHONE NO 301-692-1093 MODEL ENCLAVE | | DEPT (S,B,P) B BODY SHOP LICENSE NO | | ADVISOR NO 115844 KENNETH SMITH STOCK NO B419365 | | MILEAGE 2338 LAST MILEAGE 26 | | APPT./PROM. DATE 05/21/2013/ 05/21/2013 LAST RO DATE 12/21/2012 | | APPT./PROM. TIME 08:50am / 11:00am TAG NO. 9687 | | ESTIMATE(P/L/T) / / 0.00 | | PICKUP / TEAM CODE: | | COMMENT CUSTOMER WAITING | | JOB OPERATION DESCRIPTION CWI PR EST.TIME TECH $QUOTE | | 1 85BUZ1 3750/3M0 LOF SERVICE C 34.95 | | 2 19BUZAIRBGLITE AIR BAG LIGHT W 0.00 | | 3 26BUZ01 23 PT INSPECTION C 0.00 | | | | | -------------------------------------------------------------------------------- 1=CUST. 2=VEH 3=HIST 4=REC. SVC. 5=COMP 6=APPT. SCHED. 7=SHOP CAP 8=RTE SHEET 9=SVC.OP.DISP 10=PROMISE TIME 11=EST. 12=QUOTE 13=WE OWE DEALER 130631 VIN STATUS INQUIRY 05/21/13 ------------------------------------------------------------------------------- RO NUMBER: VIN: 5GAKVDED0CJ419365 DAVIES, MATTHEW RETRIEVING DATA FROM MANUFACTURER (Q TO STOP WAITING)... DEALER 130631 VIN STATUS INQUIRY 05/21/13 ------------------------------------------------------------------------------- RO NUMBER: VIN: 5GAKVDED0CJ419365 Page 1 of 24 DAVIES, MATTHEW CREATION DATE/TIME: 05/21/2013 08:48 *** REQUIRED FIELD ACTIONS ------------- CAMPAIGN# DISPO TYPE DATE EXP DATE N130079 OPEN ZCSP 04/04/2013 12/31/9999 WATER PUMP SHAFT SEAL LEAKS GROUP: SUB-GROUP: LABOR OP DESC CONTACT INFO V2806 13079 - CHECK ENGINE COOLANT LEVEL (INCLUDES ADD *** BRANDED INFORMATION ---------------- NO DATA AVAILABLE *** BLOCKED WARRANTY ------------------- NO DATA AVAILABLE *** SERVICE INFORMATION --------------- NO DATA AVAILABLE *** WARRANTY --------------------------- --- M O R E --- (E=ENTER)(F=FORWARD)(P=PRINT) E MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | CUSTOMER NO 102407 SERIAL NO 5GAKVDED0CJ419365 | | NAME MATTHEW SIMON CUNLIFFE DAV MAKE BU BUICK | | BUS. PHONE NO 202-459-8392 YEAR 12 | | RES. PHONE NO 301-692-1093 MODEL ENCLAVE | | DEPT (S,B,P) B BODY SHOP LICENSE NO | | ADVISOR NO 115844 KENNETH SMITH STOCK NO B419365 | | MILEAGE 2338 LAST MILEAGE 26 | | APPT./PROM. DATE 05/21/2013/ 05/21/2013 LAST RO DATE 12/21/2012 | | APPT./PROM. TIME 08:50am / 11:00am TAG NO. 9687 | | ESTIMATE(P/L/T) / / 0.00 | | PICKUP / TEAM CODE: | | COMMENT CUSTOMER WAITING | | JOB OPERATION DESCRIPTION CWI PR EST.TIME TECH $QUOTE | | 1 85BUZ1 3750/3M0 LOF SERVICE C 34.95 | | 2 19BUZAIRBGLITE AIR BAG LIGHT W 0.00 | | 3 55? | | | | | -------------------------------------------------------------------------------- 1=CUST. 2=VEH 3=HIST 4=REC. SVC. 5=COMP 6=APPT. SCHED. 7=SHOP CAP 8=RTE SHEET 9=SVC.OP.DISP 10=PROMISE TIME 11=EST. 12=QUOTE 13=WE OWE MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 1 55BUZ BUZZ CAMPAIGNS 0.00 0.00 | | 2 55BUZ061 BUZZ CAMPAIGN 0.00 0.00 | | 3 55BUZ062 BUZZ CAMPAIGN 10V-436 0.00 0.00 | | 4 55BUZ063 BUZZ CAMPAIGN 10V-575 0.00 0.00 | | 5 55BUZ064 BUZZ CHECK FOR CAMPAIGNS 0.00 0.00 | | 6 55BUZ07035 BUZZ ENG COMP FIRE 0.00 0.00 | | 7 55BUZ07273 BUZZ GLASS BOLTS 0.00 0.00 | | 8 55BUZ08048 BUZZ WASHER WIRE HARNESS 0.00 0.00 | | 9 55BUZ08091 BUZZ WIPER LINKAGE 0.00 0.00 | | 10 55BUZ08207 BUZZ SUNROOF DRAINS 0.00 0.00 | | 11 55BUZ08317 BUZZ BRAKE LAMPS 0.00 0.00 | | 12 55BUZ08411 BUZZ FUEL CONTROL MDL 0.00 0.00 | | 13 55BUZ09041 BUZZ SHIFT LEVER IND 0.00 0.00 | | 14 55BUZ09046 BUZZ BRAKE LAMPS 0.00 0.00 | | 15 55BUZ09047 BUZZ ENG COMP FIRE 0.00 0.00 | | 16 55BUZ09076 BUZZ IP CLUSTER 0.00 0.00 | | 17 55BUZ09077 BUZZ SHIFT LEVER IND 0.00 0.00 | | 18 55BUZ09101 BUZZ TIRE PSI MONITOR SY 0.00 0.00 | -------------------------------------------------------------------------------- (LINE#)(C=CONTINUE) C MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 19 55BUZ09102 BUZZ BATTERY CHARGE 0.00 0.00 | | 20 55BUZ09132 BUZZ PS HOSE LEAK 0.00 0.00 | | 21 55BUZ09184 BUZZ DIAG MODULE MOISTUR 0.00 0.00 | | 22 55BUZ09241 BUZZ TCM REPROGRAM 0.00 0.00 | | 23 55BUZ09298 BUZZ DEFROST INOP 0.00 0.00 | | 24 55BUZ1 BUZZ CHECK FOR CAMPAIGNS 0.00 | | 25 55BUZ10018 BUZZ ACCEL PEDAL 0.00 0.00 | | 26 55BUZ10023 BUZZ PS MOTOR 0.00 0.00 | | 27 55BUZ10025 BUZZ COOLANT SURGE TANK 0.00 0.00 | | 28 55BUZ10038 BUZZ ACCEL PEDAL 0.00 0.00 | | 29 55BUZ10153 BUZZ HEATED WASHER MODUL 0.00 0.00 | | 30 55BUZ10243 BUZZ 2ND ROW SEAT BELTS 0.00 0.00 | | 31 55BUZ10282 BUZZ PCM 0.00 0.00 | | 32 55BUZ10287 BUZZ PROGRAM ECM - TBELT 0.00 0.00 | | 33 55BUZ11055 BUZZ LOW BEAM HEADLAMP 0.00 0.00 | | 34 55BUZ11195 BUZZ ECM 0.00 0.00 | | 35 55BUZ11306 BUZZ RF AIRBAG 0.00 0.00 | | 36 55BUZ12036 BUZZ WINDSHIELD WIPERS 0.00 0.00 | -------------------------------------------------------------------------------- (LINE#)(B=BACK)(C=CONTINUE) C MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 37 55BUZ12106 BUZZ SHIFT INDICATOR 0.00 0.00 | | 38 55BUZ12138 BUZZ TRANS DIPSTICK 0.00 0.00 | | 39 55BUZ12180 BUZZ LEFT DOOR SWITCH 0.00 0.00 | | 40 55BUZ12312 BUZZ OIL LIFE MONITOR 0.00 0.00 | | 41 55BUZ13079 BUZZ WATER PUMP LEAKAGE 0.00 0.00 | | 42 55BUZ2 BUZZ CAMPAIGNS 0.00 | | 43 55BUZ3 BUZZ NO CAMPAIGNS 0.00 0.00 | | 44 55BUZ4 BUZZ FUEL PUMP ASSEMBLY 0.00 0.00 | | 45 55BUZ5 BUZZ CAMPAIGNS 0.00 0.00 | | 46 55BUZ6 BUZZ CAMPAIGNS 0.00 0.00 | | 47 55BUZ62SB10-11 BUZZ CAMPAIGN SB10-11-S0 0.00 0.00 | | 48 55BUZ7 BUZZ CAMPAIGNS 0.00 0.00 | | 49 55BUZ8 BUZZ CAMPAIGNS 0.00 0.00 | | 50 55BUZ94-C-1 BUZZ CRUISE CABLE SEPAR 0.00 0.50 | | 51 55BUZ94-C-2 BUZZ FUEL PUMP 0.00 0.00 | | 52 55BUZ94-C-3 BUZZ STARTER MOTOR PINIO 0.00 0.00 | | 53 55BUZ95C28 BUZZ REAR BRAKE HOSE 0.00 0.00 | | 54 55BUZ95C68 BUZZ COOLER LINE SEPAR. 0.00 0.30 | -------------------------------------------------------------------------------- (LINE#)(B=BACK)(C=CONTINUE) C MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 55 55BUZ96C14 BUZZ CONTROL ARM BALL JN 0.00 0.00 | | 56 55BUZFRTDRWIND BUZZ 92-C-3 0.00 0.00 | | 57 55BUZFUSLAB BUZZ FUSE LABEL 91-C-2 0.00 0.30 | | 58 55BUZHOODLATCH BUZZ HOOD OPENING 92-C-7 0.00 0.40 | | 59 55BUZLOOPS BUZZ SHOULDER BELT92-C-1 0.00 0.00 | | 60 55BUZPARKLOCK BUZZ 92-C-5 0.00 0.60 | | 61 55BUZPBL BUZZ PARK LEVER 92-C-2 0.00 0.30 | | 62 55BUZPOWERSEAT BUZZ POWER SEAT WIRING 0.00 0.90 | | 63 55BUZSHOBELT BUZZ SHOBELT 91-C-1 0.00 0.50 | | 64 55BUZSHOULDBELT BUZZ SHOULDBELT 91-C-4 0.00 0.40 | | 65 55BUZSTARTERPIN BUZZ STARTER 94-C03 0.00 1.30 | | 66 55BUZTHROTTLE BUZZ 94-C-5WATER IN CABL 0.00 0.40 | | 67 55BUZUCRECALLCK BUZZ U/C RECALL CHECK 0.00 0.00 | | 68 55BUZUCRECALLRP BUZZ U/C RECALL REPAIR 0.00 0.00 | | 69 55BUZWHLCVR BUZZ WHEELCOVER 92-C-6 0.00 0.30 | | 70 55BUZWVG17 BUZZ VDC G SENSOR 0.00 0.00 | | 71 55BUZWWE-81 BUZZ RECALL WWE-81 0.30 0.30 | | 72 55BUZWWE88 BUZZ FRONT SPRING RECALL 0.00 0.30 | -------------------------------------------------------------------------------- (LINE#)(B=BACK)(C=CONTINUE) C MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 73 55BUZZ BUZZ 00V-058 REAR AXLE 0.00 0.00 | | 74 55BUZZ00V-121 BUZZ HEAD IMPACT 0.00 0.00 | | 75 55BUZZ01I-002 BUZZ TIMING BELT 0.00 0.00 | | 76 55BUZZ9802L3 BUZZ ACCELERATOR 0.00 0.00 | | 77 55BUZZ98V260 BUZZ SUNSHADE 0.00 0.00 | | | | | | | | | | | | | | | | | | | | | | | | | | | -------------------------------------------------------------------------------- (LINE#)(B=BACK) B MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 55 55BUZ96C14 BUZZ CONTROL ARM BALL JN 0.00 0.00 | | 56 55BUZFRTDRWIND BUZZ 92-C-3 0.00 0.00 | | 57 55BUZFUSLAB BUZZ FUSE LABEL 91-C-2 0.00 0.30 | | 58 55BUZHOODLATCH BUZZ HOOD OPENING 92-C-7 0.00 0.40 | | 59 55BUZLOOPS BUZZ SHOULDER BELT92-C-1 0.00 0.00 | | 60 55BUZPARKLOCK BUZZ 92-C-5 0.00 0.60 | | 61 55BUZPBL BUZZ PARK LEVER 92-C-2 0.00 0.30 | | 62 55BUZPOWERSEAT BUZZ POWER SEAT WIRING 0.00 0.90 | | 63 55BUZSHOBELT BUZZ SHOBELT 91-C-1 0.00 0.50 | | 64 55BUZSHOULDBELT BUZZ SHOULDBELT 91-C-4 0.00 0.40 | | 65 55BUZSTARTERPIN BUZZ STARTER 94-C03 0.00 1.30 | | 66 55BUZTHROTTLE BUZZ 94-C-5WATER IN CABL 0.00 0.40 | | 67 55BUZUCRECALLCK BUZZ U/C RECALL CHECK 0.00 0.00 | | 68 55BUZUCRECALLRP BUZZ U/C RECALL REPAIR 0.00 0.00 | | 69 55BUZWHLCVR BUZZ WHEELCOVER 92-C-6 0.00 0.30 | | 70 55BUZWVG17 BUZZ VDC G SENSOR 0.00 0.00 | | 71 55BUZWWE-81 BUZZ RECALL WWE-81 0.30 0.30 | | 72 55BUZWWE88 BUZZ FRONT SPRING RECALL 0.00 0.30 | -------------------------------------------------------------------------------- (LINE#)(B=BACK)(C=CONTINUE) B MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 37 55BUZ12106 BUZZ SHIFT INDICATOR 0.00 0.00 | | 38 55BUZ12138 BUZZ TRANS DIPSTICK 0.00 0.00 | | 39 55BUZ12180 BUZZ LEFT DOOR SWITCH 0.00 0.00 | | 40 55BUZ12312 BUZZ OIL LIFE MONITOR 0.00 0.00 | | 41 55BUZ13079 BUZZ WATER PUMP LEAKAGE 0.00 0.00 | | 42 55BUZ2 BUZZ CAMPAIGNS 0.00 | | 43 55BUZ3 BUZZ NO CAMPAIGNS 0.00 0.00 | | 44 55BUZ4 BUZZ FUEL PUMP ASSEMBLY 0.00 0.00 | | 45 55BUZ5 BUZZ CAMPAIGNS 0.00 0.00 | | 46 55BUZ6 BUZZ CAMPAIGNS 0.00 0.00 | | 47 55BUZ62SB10-11 BUZZ CAMPAIGN SB10-11-S0 0.00 0.00 | | 48 55BUZ7 BUZZ CAMPAIGNS 0.00 0.00 | | 49 55BUZ8 BUZZ CAMPAIGNS 0.00 0.00 | | 50 55BUZ94-C-1 BUZZ CRUISE CABLE SEPAR 0.00 0.50 | | 51 55BUZ94-C-2 BUZZ FUEL PUMP 0.00 0.00 | | 52 55BUZ94-C-3 BUZZ STARTER MOTOR PINIO 0.00 0.00 | | 53 55BUZ95C28 BUZZ REAR BRAKE HOSE 0.00 0.00 | | 54 55BUZ95C68 BUZZ COOLER LINE SEPAR. 0.00 0.30 | -------------------------------------------------------------------------------- (LINE#)(B=BACK)(C=CONTINUE) 41 MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | CUSTOMER NO 102407 SERIAL NO 5GAKVDED0CJ419365 | | NAME MATTHEW SIMON CUNLIFFE DAV MAKE BU BUICK | | BUS. PHONE NO 202-459-8392 YEAR 12 | | RES. PHONE NO 301-692-1093 MODEL ENCLAVE | | DEPT (S,B,P) B BODY SHOP LICENSE NO | | ADVISOR NO 115844 KENNETH SMITH STOCK NO B419365 | | MILEAGE 2338 LAST MILEAGE 26 | | APPT./PROM. DATE 05/21/2013/ 05/21/2013 LAST RO DATE 12/21/2012 | | APPT./PROM. TIME 08:50am / 11:00am TAG NO. 9687 | | ESTIMATE(P/L/T) / / 0.00 | | PICKUP / TEAM CODE: | | COMMENT CUSTOMER WAITING | | JOB OPERATION DESCRIPTION CWI PR EST.TIME TECH $QUOTE | | 1 85BUZ1 3750/3M0 LOF SERVICE C 34.95 | | 2 19BUZAIRBGLITE AIR BAG LIGHT W 0.00 | | 3 55BUZ13079 WATER PUMP LEAKAGE W 0.00 | | 4 26? | | | -------------------------------------------------------------------------------- 1=CUST. 2=VEH 3=HIST 4=REC. SVC. 5=COMP 6=APPT. SCHED. 7=SHOP CAP 8=RTE SHEET 9=SVC.OP.DISP 10=PROMISE TIME 11=EST. 12=QUOTE 13=WE OWE MAY 21, 2013 OPERATION CODES XREF DISPLAY Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | LN# OPERATION CODE. M/M OP CODE DESCRIPTION QUOTE... B.HRS MENU L$ EST..| | 1 26BUZ BUZZ OIL,FILTER & LUBE 34.95 14.50 | | 2 26BUZ01 BUZZ 23 PT INSPECTION 0.00 0.00 | | 3 26BUZ1 BUZZ MAINTENANCE 0.00 | | 4 26BUZ11 BUZZ MD STATE INSPECTION 78.00 78.00 | | 5 26BUZ11A BUZZ FITZWAY INSPECTION 0.00 0.50 | | 6 26BUZ130 BUZZ ISUZU 30K 995.95 702.00 | | 7 26BUZ131 BUZZ ISUZU 7500 MILE/6MO 115.35 0.00 | | 8 26BUZ15 BUZZ BU/PON 15K/MAINT II 343.95 280.00 | | 9 26BUZ15GMC BUZZ GMC 15K/MAINT II 375.00 300.75 | | 10 26BUZ15K DO NOT USE 0.00 0.00 | | 11 26BUZ15KO BUZZ 15K/12M SERVICE OAS 392.95 0.00 | | 12 26BUZ15KRODEO BUZZ 15K ISUZU RODEO/TRO 451.15 287.53 | | 13 26BUZ22.5K BUZZ 22K/18MO SERV/OASIS 247.95 0.00 | | 14 26BUZ22.5KGMC BUZZ GMC 22500 MILE SERV 389.95 220.80 | | 15 26BUZ225 BUZZ 22500/18 MO SERVICE 149.95 137.90 | | 16 26BUZ30 BUZZ BUICK 30K SERV 94MO 699.95 531.90 | | 17 26BUZ30GMC BUZZ GMC 30000 MILE SERV 375.00 300.75 | | 18 26BUZ30K BUZZ 30K/24MO SERV/OASIS 0.00 0.00 | -------------------------------------------------------------------------------- (LINE#)(C=CONTINUE) 2 MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | CUSTOMER NO 102407 SERIAL NO 5GAKVDED0CJ419365 | | NAME MATTHEW SIMON CUNLIFFE DAV MAKE BU BUICK | | BUS. PHONE NO 202-459-8392 YEAR 12 | | RES. PHONE NO 301-692-1093 MODEL ENCLAVE | | DEPT (S,B,P) B BODY SHOP LICENSE NO | | ADVISOR NO 115844 KENNETH SMITH STOCK NO B419365 | | MILEAGE 2338 LAST MILEAGE 26 | | APPT./PROM. DATE 05/21/2013/ 05/21/2013 LAST RO DATE 12/21/2012 | | APPT./PROM. TIME 08:50am / 11:00am TAG NO. 9687 | | ESTIMATE(P/L/T) / / 0.00 | | PICKUP / TEAM CODE: | | COMMENT CUSTOMER WAITING | | JOB OPERATION DESCRIPTION CWI PR EST.TIME TECH $QUOTE | | 1 85BUZ1 3750/3M0 LOF SERVICE C 34.95 | | 2 19BUZAIRBGLITE AIR BAG LIGHT W 0.00 | | 3 55BUZ13079 WATER PUMP LEAKAGE W 0.00 | | 4 26BUZ01 23 PT INSPECTION C 0.00 | | | -------------------------------------------------------------------------------- 1=CUST. 2=VEH 3=HIST 4=REC. SVC. 5=COMP 6=APPT. SCHED. 7=SHOP CAP 8=RTE SHEET 9=SVC.OP.DISP 10=PROMISE TIME 11=EST. 12=QUOTE 13=WE OWE MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- | CUSTOMER NO 102407 SERIAL NO 5GAKVDED0CJ419365 | | NAME MATTHEW SIMON CUNLIFFE DAV MAKE BU BUICK | | BUS. PHONE NO 202-459-8392 YEAR 12 | | RES. PHONE NO 301-692-1093 MODEL ENCLAVE | | DEPT (S,B,P) B BODY SHOP LICENSE NO | | ADVISOR NO 115844 KENNETH SMITH STOCK NO B419365 | | MILEAGE 2338 LAST MILEAGE 26 | | APPT./PROM. DATE 05/21/2013/ 05/21/2013 LAST RO DATE 12/21/2012 | | APPT./PROM. TIME 08:50am / 11:00am TAG NO. 9687 | | ESTIMATE(P/L/T) / / 0.00 | | PICKUP / TEAM CODE: | | COMMENT CUSTOMER WAITING | | JOB OPERATION DESCRIPTION CWI PR EST.TIME TECH $QUOTE | | 1 85BUZ1 3750/3M0 LOF SERVICE C 34.95 | | 2 19BUZAIRBGLITE AIR BAG LIGHT W 0.00 | | 3 55BUZ13079 WATER PUMP LEAKAGE W 0.00 | | 4 26BUZ01 23 PT INSPECTION C 0.00 | | | -------------------------------------------------------------------------------- 1=CUST. 2=VEH 3=HIST 4=REC. SVC. 5=COMP 6=APPT. SCHED. 7=SHOP CAP 8=RTE SHEET 9=SVC.OP.DISP 10=PROMISE TIME 11=EST. 12=QUOTE 13=WE OWE MAY 21, 2013 RECEPTION Store 13 SERVC01 PORT 5328 3030 -------------------------------------------------------------------------------- 1. LICENSE NO. 10. SPG INQUIRY 2. SERIAL NO. 11. PRINT R/O 3. LEASE NO. 12. APPT DISPLAY 4. STOCK NO. 13. APPT TABLE 5. CUSTOMER NAME 99. PREVIOUS MENU 6. CUSTOMER NO. 7. PHONE NO. 8. MEMO PAD 9. SERVICE OP DISP SELECTION -------------------------------------------------------------------------------- | TUESDAY | FITZGERALD BUICK | PORT ID# 5328 | | MAY 21, 2013 | SERVICE SYSTEM MAIN MENU | 3000 | -------------------------------------------------------------------------------- 1 SERVICE MERCHANDISING..........(3001) 2 SERVICE SCHEDULING.............(3300) 3 SERVICE INVOICING..............(3600) 4 PURCHASE ORDER MENU............(3800) SELECTION 3651 88 EXIT FROM SYSTEM MAY 21, 2013 R/O CLOSE OUT Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- MAY 21, 2013 R/O CLOSE OUT Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | X. R/O NO. 426645 | 11. ADVISOR | |----------------------------------------------------| 12. DATE IN | | 1. CUSTOMER | 13. TIME IN | | | 14. DATE PR | | | 15. TIME PR | | PHONE(B) PHONE(H) | 16. TAG NO. | |----------------------------------------------------| 17. MI I/O / | | 2. SERIAL# PROD DT | 18. PO NO. | | LICENSE# STK# DEL | 19. COMMENTS | | DESC. | 20. RECOMMEN | |----------------------------------------------------| 21. JRNL PFX PICKUP| | 3. JOBS (J#) | 22. | | STATUS --------------------------| | 4. LABOR | | 5. PARTS | | 6. SUBLET | | 7. G.O.G. | | 8. MISC | | 9. TAX | |10. EST $ [ ] TOTALS [C] [W] [I] | -------------------------------------------------------------------------------- ENTER RO# OR ? FOR HELP MAY 21, 2013 COMMENTS Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | | | CUSTOMER COMMENTS | | NAME: DAVID GARY ISAACS NAME ID 100494 | | | | 1. | | 2. | | 3. | | 4. | | 5. | | | | VEHICLE COMMENTS | | SERIAL # 1GKKVPED4CJ323291 | | | | 1. 7/30/12/ WC/ C&W-LVM/ BPP-N/ 1ST PROJ-APPT/ CRM LF. | | 2. | | 3. | | 4. | | 5. | | | -------------------------------------------------------------------------------- (RETURN) MAY 21, 2013 R/O CLOSE OUT Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | X. R/O NO. 426645 TYPE BODY SHOP | 11. ADVISOR 115844 | |----------------------------------------------------| 12. DATE IN 05/21/2013| | 1. CUSTOMER DAVID GARY ISAACS | 13. TIME IN 08:34am | | 3610 ORDWAY STREET NW | 14. DATE PR 05/21/2013| | WASHINGTON DC 20016 | 15. TIME PR 01:00pm | | PHONE(B) 202-446-1700 PHONE(H) 202-966-7132 | 16. TAG NO. 9686 | |----------------------------------------------------| 17. MI I/O 9874/ | | 2. SERIAL# 1GKKVPED4CJ323291 PROD DT | 18. PO NO. | | LICENSE# STK#G323291 DEL 07/15/2012| 19. COMMENTS Y | | DESC. GC ACADIA MEDIUM BROWN EBONY CLOTH 12 | 20. RECOMMEN | |----------------------------------------------------| 21. JRNL PFX PICKUP| | 3. JOBS (J#) 1 2 | 22. | | STATUS --------------------------| | 4. LABOR 0.00 0.00 0.00 | | 5. PARTS 0.00 0.00 0.00 | | 6. SUBLET 0.00 0.00 0.00 | | 7. G.O.G. 0.00 0.00 0.00 | | 8. MISC 0.00 0.00 0.00 | | 9. TAX 0.00 0.00 0.00 | |10. EST $ [ 0.00] TOTALS [C] 0.00 [W] 0.00 [I] 0.00 | -------------------------------------------------------------------------------- MAY 21, 2013 LABOR OPERATION R/O 426645 Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | JOB#(1 ) OP/CODE 55BUZ CAMPAIGNS LT/? | | LABOR(C/W/I) W JRNL PFX (C) (W) (I) VLR | | BILLING TIME 0.30 LABOR RATE 104.20 GRP | | LABOR CHARGES 31.26 NOTE | | COMPLAINT PERFORM RECALL N130079 / WATER PUMP SHAFT SEAL LEAKS | | | | CAUSE RECALL | | | | CORRECTION COMPLETED | | | |------------------------------------------------------------------------------| | OTHER CHARGES | CUSTOMER | WARRANTY | INTERNAL | | 1. PARTS | 0.00 | 0.00 | 0.00 | | 2. SUBLET | 0.00 | 0.00 | 0.00 | | 3. G.O.G. | 0.00 | 0.00 | 0.00 | |------------------------------------------------------------------------------| |L# J# TECH NAME F/H T DATE.... START FINSH HOURS ADJ...TY P| | 1 1 75773 JOSHUA EDGAR F W 05/21/13 0.00 0.30 0.30 | | | | TOTAL LABOR TIME 0.30 INVENTORY COST 7.80 | -------------------------------------------------------------------------------- (C=CHANGE)(CC=CCC SCREEN)(D=DELETE)(E=ENTER)(J=JRNL PFX)(TAB) E MAY 21, 2013 R/O CLOSE OUT Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | X. R/O NO. 426645 TYPE BODY SHOP | 11. ADVISOR 115844 | |----------------------------------------------------| 12. DATE IN 05/21/2013| | 1. CUSTOMER DAVID GARY ISAACS | 13. TIME IN 08:34am | | 3610 ORDWAY STREET NW | 14. DATE PR 05/21/2013| | WASHINGTON DC 20016 | 15. TIME PR 01:00pm | | PHONE(B) 202-446-1700 PHONE(H) 202-966-7132 | 16. TAG NO. 9686 | |----------------------------------------------------| 17. MI I/O 9874/ | | 2. SERIAL# 1GKKVPED4CJ323291 PROD DT | 18. PO NO. | | LICENSE# STK#G323291 DEL 07/15/2012| 19. COMMENTS Y | | DESC. GC ACADIA MEDIUM BROWN EBONY CLOTH 12 | 20. RECOMMEN | |----------------------------------------------------| 21. JRNL PFX PICKUP| | 3. JOBS (J#) 1 2 | 22. | | STATUS F --------------------------| | 4. LABOR 0.00 31.26 0.00 | | 5. PARTS 0.00 0.00 0.00 | | 6. SUBLET 0.00 0.00 0.00 | | 7. G.O.G. 0.00 0.00 0.00 | | 8. MISC 0.00 0.00 0.00 | | 9. TAX 0.00 0.00 0.00 | |10. EST $ [ 0.00] TOTALS [C] 0.00 [W] 31.26 [I] 0.00 | -------------------------------------------------------------------------------- MAY 21, 2013 LABOR OPERATION R/O 426645 Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | JOB#( ) OP/CODE END LT/? | | LABOR(C/W/I) JRNL PFX (C) (W) (I) VLR | | BILLING TIME LABOR RATE GRP | | LABOR CHARGES NOTE | | COMPLAINT | | | | CAUSE | | | | CORRECTION | | | |------------------------------------------------------------------------------| | OTHER CHARGES | CUSTOMER | WARRANTY | INTERNAL | | 1. PARTS | | | | | 2. SUBLET | | | | | 3. G.O.G. | | | | |------------------------------------------------------------------------------| |L# J# TECH NAME F/H T DATE.... START FINSH HOURS ADJ...TY P| | | | | | TOTAL LABOR TIME INVENTORY COST | -------------------------------------------------------------------------------- MAY 21, 2013 R/O CLOSE OUT Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | X. R/O NO. 426645 TYPE BODY SHOP | 11. ADVISOR 115844 | |----------------------------------------------------| 12. DATE IN 05/21/2013| | 1. CUSTOMER DAVID GARY ISAACS | 13. TIME IN 08:34am | | 3610 ORDWAY STREET NW | 14. DATE PR 05/21/2013| | WASHINGTON DC 20016 | 15. TIME PR 01:00pm | | PHONE(B) 202-446-1700 PHONE(H) 202-966-7132 | 16. TAG NO. 9686 | |----------------------------------------------------| 17. MI I/O 9874/9875 | | 2. SERIAL# 1GKKVPED4CJ323291 PROD DT | 18. PO NO. | | LICENSE# STK#G323291 DEL 07/15/2012| 19. COMMENTS Y | | DESC. GC ACADIA MEDIUM BROWN EBONY CLOTH 12 | 20. RECOMMEN | |----------------------------------------------------| 21. JRNL PFX PICKUP| | 3. JOBS (J#) 1 | 22. | | STATUS F --------------------------| | 4. LABOR 0.00 31.26 0.00 | | 5. PARTS 0.00 0.00 0.00 | | 6. SUBLET 0.00 0.00 0.00 | | 7. G.O.G. 0.00 0.00 0.00 | | 8. MISC 0.00 0.00 0.00 | | 9. TAX 0.00 0.00 0.00 | |10. EST $ [ 0.00] TOTALS [C] 0.00 [W] 31.26 [I] 0.00 | -------------------------------------------------------------------------------- MAY 21, 2013 LABOR OPERATION R/O 426645 Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | JOB#(1 ) OP/CODE 55BUZ CAMPAIGNS LT/? | | LABOR(C/W/I) W JRNL PFX (C) (W) (I) VLR | | BILLING TIME 0.30 LABOR RATE 104.20 GRP | | LABOR CHARGES 31.26 NOTE | | COMPLAINT PERFORM RECALL N130079 / WATER PUMP SHAFT SEAL LEAKS | | | | CAUSE RECALL | | | | CORRECTION COMPLETED / TOPPED UP COOLANT LEVEL (.5 LOW) | | | |------------------------------------------------------------------------------| | OTHER CHARGES | CUSTOMER | WARRANTY | INTERNAL | | 1. PARTS | 0.00 | 0.00 | 0.00 | | 2. SUBLET | 0.00 | 0.00 | 0.00 | | 3. G.O.G. | 0.00 | 0.00 | 0.00 | |------------------------------------------------------------------------------| |L# J# TECH NAME F/H T DATE.... START FINSH HOURS ADJ...TY P| | 1 1 75773 JOSHUA EDGAR F W 05/21/13 0.00 0.30 0.30 | | | | TOTAL LABOR TIME 0.30 INVENTORY COST 7.80 | -------------------------------------------------------------------------------- (C=CHANGE)(CC=CCC SCREEN)(D=DELETE)(E=ENTER)(J=JRNL PFX)(TAB) E MAY 21, 2013 R/O CLOSE OUT Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | X. R/O NO. 426645 | 11. ADVISOR | |----------------------------------------------------| 12. DATE IN | | 1. CUSTOMER | 13. TIME IN | | | 14. DATE PR | | | 15. TIME PR | | PHONE(B) PHONE(H) | 16. TAG NO. | |----------------------------------------------------| 17. MI I/O / | | 2. SERIAL# PROD DT | 18. PO NO. | | LICENSE# STK# DEL | 19. COMMENTS | | DESC. | 20. RECOMMEN | |----------------------------------------------------| 21. JRNL PFX PICKUP| | 3. JOBS (J#) | 22. | | STATUS --------------------------| | 4. LABOR | | 5. PARTS | | 6. SUBLET | | 7. G.O.G. | | 8. MISC | | 9. TAX | |10. EST $ [ ] TOTALS [C] [W] [I] | -------------------------------------------------------------------------------- ENTER RO# OR ? FOR HELP MAY 21, 2013 COMMENTS Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | | | CUSTOMER COMMENTS | | NAME: DAVID GARY ISAACS NAME ID 100494 | | | | 1. | | 2. | | 3. | | 4. | | 5. | | | | VEHICLE COMMENTS | | SERIAL # 1GKKVPED4CJ323291 | | | | 1. 7/30/12/ WC/ C&W-LVM/ BPP-N/ 1ST PROJ-APPT/ CRM LF. | | 2. | | 3. | | 4. | | 5. | | | -------------------------------------------------------------------------------- (RETURN) MAY 21, 2013 R/O CLOSE OUT Store 13 SERVC01 PORT 5328 3651 -------------------------------------------------------------------------------- | X. R/O NO. 426645 TYPE BODY SHOP | 11. ADVISOR 115844 | |----------------------------------------------------| 12. DATE IN 05/21/2013| | 1. CUSTOMER DAVID GARY ISAACS | 13. TIME IN 08:34am | | 3610 ORDWAY STREET NW | 14. DATE PR 05/21/2013| | WASHINGTON DC 20016 | 15. TIME PR 01:00pm | | PHONE(B) 202-446-1700 PHONE(H) 202-966-7132 | 16. TAG NO. 9686 | |----------------------------------------------------| 17. MI I/O 9874/9875 | | 2. SERIAL# 1GKKVPED4CJ323291 PROD DT | 18. PO NO. | | LICENSE# STK#G323291 DEL 07/15/2012| 19. COMMENTS Y | | DESC. GC ACADIA MEDIUM BROWN EBONY CLOTH 12 | 20. RECOMMEN | |----------------------------------------------------| 21. JRNL PFX PICKUP| | 3. JOBS (J#) 1 | 22. | | STATUS F --------------------------| | 4. LABOR 0.00 31.26 0.00 | | 5. PARTS 0.00 0.00 0.00 | | 6. SUBLET 0.00 0.00 0.00 | | 7. G.O.G. 0.00 0.00 0.00 | | 8. MISC 0.00 0.00 0.00 | | 9. TAX 0.00 0.00 0.00 | |10. EST $ [ 0.00] TOTALS [C] 0.00 [W] 31.26 [I] 0.00 | -------------------- http://www.fitzmall.com/ 5/21/2013 9:03:52 AM
Maria Fittro fittrom@FitzMall.com Hello, I sent the online credit application link to a client today about 2pm. She called me back to say that the link states: "Error." She is ready to do business.... Thanks, Maria Fittro Sales Hyundai Subaru http://www.fitzmall.com/Inventory/Detail/0506530544460 5/20/2013 4:29:47 PM
Chuck scottc@fitzmall.com have button to go back to original search...after opening several vehicles...getting back to the original search criteria fails and you have to re-enter, it does't not happen all the time but enough. http://www.fitzmall.com/Inventory/SearchResults 5/20/2013 4:04:22 PM
Daniel Colangelo colangelod@fitzmall.com Doing any kind of search on a vehicle takes way to long and is very inefficient. On the old site you could find and locate a vehicle within seconds. Doing the same with this new site takes 3 times the amount of time. Also you can't put any specific criteria to locate a car. http://www.fitzmall.com/ 5/20/2013 11:09:01 AM
mike bockstiem@fitzmall.com i am trying to search all used cars below a certain price and the site will not let move past the brand. this is frustrating http://www.fitzmall.com/ 5/20/2013 11:02:10 AM
Lee Ramsey ramseyl@fitzmall.com Would it be possible to put the region drop down at the top. I have a search Im trying to do now to show all Elantra GLS in Florida. The only way is to search twice and add the Ulsan and Montgomery catagories together? http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=HYUNDAI&Models=ELANTRA&Trims=4DR+SDN+AUTO+GLS&Regions=SE&KeyWordSearch=&UseCriteria=true 5/20/2013 9:45:05 AM
Brian Chanin chaninb@fitzmall.com After trying as many options to clear the results as I could, I finally use the small "clear" option at the top left of the Vehicle Search and it reset everything. http://www.fitzmall.com/Inventory/SearchResults 5/19/2013 11:41:28 AM
Brian Chanin chaninb@fitzmall.com STILL STUCK. I can not get the stock number I entered to clear. http://www.fitzmall.com/Inventory/SearchResults 5/19/2013 11:17:04 AM
Brian Chanin chaninb@fitzmall.com This is in addition to the feedback I just left. I used the Reset Entire Search and the original stock number I entered is still there so I can not see any other vehicles at this point, no matter what I do UNLESS I realize I need to click on the new option that says "Showing NNN Results" http://www.fitzmall.com/Inventory/SearchResults 5/19/2013 11:15:51 AM
Brian Chanin chaninb@fitzmall.com I ran an initial search using a stock number. I then deleted the stick number manually and started to select the make and model I want. The stock number was re-populated. I used the "Reset" option but again the stock number was re-populated. I am being forced at this point to use the 'Reset Entire Search' it appears and then re-enter my search info. http://www.fitzmall.com/Inventory/SearchResults 5/19/2013 11:13:50 AM
NICK RINE rinen@fitzmall.com Please go back to the old website. The new site is confusing. http://www.fitzmall.com/ 5/18/2013 11:30:24 AM
Corey lawyerc@fitzmall.com when you print a car it prints 5 pages everytime and if you pick print page 1 it prints blank. http://www.fitzmall.com/Inventory/Detail/0403594890774 5/18/2013 10:41:33 AM
Maria Fittro fittrom@FitzMall.com Hello, I am unable to show clients the SPECIFICATIONS on vehicles of interest.... This is a great source of information. Thank-you, M. Fittro Hyundai Subaru Sales http://www.fitzmall.com/Inventory/Detail/FCGM285022:2013-04-22T23:15:03.920 5/17/2013 7:25:43 PM
Brian Chanin chaninb@fitzmall.com On many of the vehicles there are several descriptions for the same trim level, depending I guess on the actual model/chrome ID. For example, under Camry there are 3 different base Auto options, two different V6 XLE, and on some vehicles at least 2 variations of the trim and engine. Can we add back a way to at least pick an engine preference so customers do not have to select each different Trim level to try and find the right vehicle? I guess transmission options would also be helpful. Seems trying to also sort out the various available trims is not that easy. http://staging.fitzmall.com/Inventory/SearchResults 5/17/2013 6:00:50 PM
George spragueg@fitzmall.com Great graphics, Responds very quickly, easy to navigate. Great Improvement from Old Site http://www.fitzmall.com/Contact/Chat 5/17/2013 4:25:03 PM
George Kvgg4@msn.com Enter selection, hit search, entered criteria disappeared. Have you tried this on an IPad, which most people use versus pc. All sadden you have not responded to any email. Suggest you look at another web firm. http://www.fitzmall.com/Inventory/SearchResults?Conditions=CPO&Makes=MAZDA&Models=MAZDA3&Trims=&Regions=MA 5/17/2013 3:29:45 PM
ROBERT HESS hessr@fitzmall.com 855-679-9642 IS LISTED AS WHEATONS PHONE NUMBER THIS IS ANNAPLOIS http://staging.fitzmall.com/Contact/Directory 5/17/2013 1:51:10 PM
kale azzank@fitzmall.com love the staging site . please keep it http://staging.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=HYUNDAI&Models=ELANTRA&Trims=4DR+SDN+AUTO+GLS&Regions=SE&KeyWordSearch=&UseCriteria=true 5/17/2013 12:55:49 PM
JACK BROOME broomej@fitzmall.com this is an improvement...under the trim drop down, there are too many choices of trim levels that do not apply http://staging.fitzmall.com/ 5/17/2013 12:31:43 PM
Brian Chanin chaninb@fitzmall.com I entered a Stock Number from the main page. On the results page I used the "x" to clear the stock number, then selected a Make and Model. After clicking "View Results" the stock number I started with was re-populated and I was only shown that vehicle. http://staging.fitzmall.com/Inventory/SearchResults 5/17/2013 10:44:45 AM
mike hendry hendrym@fitzmall.com This search without pause is much better thank you http://staging.fitzmall.com/Inventory/SearchResults 5/17/2013 9:44:56 AM
test RDS@rds.net Test http://staging.fitzmall.com/Inventory/SearchResults 5/16/2013 6:03:09 PM
Brian Chanin chaninb@fitzmall.com The new search confused me at first on the initial landing page. When I changed options the "View Results" option did not stand out. I had no idea it was there until I just compared the current site to the test site. That being said, should we move the option up to the top of the search section? http://staging.fitzmall.com/Inventory/SearchResults 5/16/2013 5:50:57 PM
Don Kisicki pdkisicki@verizon.net Your on-line appointment web is difficult to use. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/9/ 5/16/2013 4:21:25 PM
pat lindsey lindseyp@fitzmall.com vin number and stock number print out way to small http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=ISUZU&Models=RODEO&Prices=&Regions=MA&KeyWordSearch=&UseCriteria=true 5/16/2013 3:26:00 PM
William Braswell braswellw@fitzmall.com This website is very confusing and not user friendly to salesperson or clients. Are there any shortcuts to get to vehicles without updates every change that is made http://www.fitzmall.com/ 5/16/2013 1:17:18 PM
John Albright albrightj@fitzmall.com I like it. I will use it a little more to. But I like it. http://staging.fitzmall.com/Inventory/SearchResults 5/16/2013 1:00:29 PM
Emma Emma@yahoo.com I want to download motor http://www.fitzmall.com/ 5/16/2013 12:42:07 PM
mike bockstie bockstiem@fitzmall.com the website seems to be uber slow. i have trouble changing my drop down selection boxes and cannot search. can we bring the old site back? http://www.fitzmall.com/Inventory/SearchResults 5/16/2013 11:53:32 AM
SONDRA M KELLEY kelleys@fitzmall.com When selecting a vehicle from the drop down on the left side of the page the site re-loads every time you choose an option in one of the fields. This takes an excessive amount of time, especially on a slower PC. When you have selected a vehicle and are viewing the vehicle details page the "Clearance" tab used to be a nice round blue graphic that was clearly visible, it is now hidden on the bottom right side of the vehicle box and is not an image, just very small blue text. http://www.fitzmall.com/Inventory/SearchResults 5/16/2013 11:34:41 AM
John Albright albrightj@fitzmall.com Like sometimes we are pricing out a Corolla LE Vs a Camry LE. Running PTA's etc. The refresh really slows/hinders be able to do that effectively and efficiently. http://www.fitzmall.com/ 5/16/2013 10:26:18 AM
John Albright albrightj@fitzmall.com Can we make the refresh feature not work internally. I think for the outside world its ok. But we use this as a Point of Purchase and work tool at our desk. http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 5/16/2013 10:19:52 AM
ALI SHIRAZIA@FITZMALL.COM THE PERSON DESIGN THIS VEB SIDE IS HE OR SHE WAS IN CAR BESINES OR HE WAS 9 YEARS OLD http://www.fitzmall.com/ 5/15/2013 4:43:50 PM
lynn lmcgee3860@gmail.com new email will not work bring back the old one please http://www.fitzmall.com/Contact/ContactForm 5/15/2013 9:51:21 AM
BB sinclair@comcast.net I don't like your new web site. In the past you were able to search the site and see a discount price below the MSRP. You can no longer do so without putting in personal information. I bought my last car at your store because I could shop price as well as features. http://www.fitzmall.com/Inventory/SearchResults?Makes=Subaru&Conditions=NEW&Stores=6&UseCriteria=true 5/15/2013 8:35:24 AM
jeff js_111_99@yahoo.com on my computer your website doesnt do any sort so it makes it impossible to view the cars you're interested in. Wonder how many customers yo might be losing. http://www.fitzmall.com/Inventory/SearchResults 5/15/2013 7:01:29 AM
Sam sleone@gmail.com Hi- I saw a line in your your ad that said something about 2 cars for the price of one? What does that mean? http://www.fitzmall.com/Contact/Chat 5/14/2013 11:59:53 PM
olive olivec@fitzmall.com Can we no longer send handyman PDF files to customers? http://www.fitzmall.com/Inventory/SearchResults 5/14/2013 4:23:32 PM
Fernando Salas salasf@fitzmall.com The new website works too slowly. Please do something to enhance the speed. Best Regards. Fernando. http://www.fitzmall.com/Inventory/SearchResults 5/14/2013 2:45:20 PM
Daniel Gaither gaitherd@fitzmall.com The Pin it button doesn't work to share vehicles to Pinterest. Also, if you share a vehicle via email, it should send a copy to the person sending it. Otherwise, we have no record of what was sent. http://www.fitzmall.com/Inventory/Detail/0513862331569 5/14/2013 1:58:20 PM
Corey lawyerc@fitzmall.com Inventory Seach Page with trim,price,year refining needs to flow smoother, takes too long to update. wasting a lot of time as many times as I need to search a day. Old site was very smooth and rather quick. http://www.fitzmall.com/Inventory/SearchResults 5/14/2013 11:00:54 AM
Aj Tucker Tuckera@fitzmall.com Hi Looking for a 2013 Volkswagen GTI But it seems everytime I attempt to pull up the GTI the screen locks up on me? I am using the Annapolis locations inventory http://www.fitzmall.com/Inventory/SearchResults 5/13/2013 2:10:24 PM
Lenny Quiros quirosl@fitzmall.com A customer pointed out that our hous of operations are wrong (Sunday 12-5) it should be 11-5. http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=HYUNDAI&Models=ELANTRA&Prices=&Regions=SE&KeyWordSearch=&UseCriteria=true 5/13/2013 8:23:25 AM
Phil phandbus@comcast.net Hate your web redesign. Can't see prices on most models, plus can filter by trim level like you could do before. http://www.fitzmall.com/Inventory/SearchResults?Makes=Mazda&Models=Mazda6&Conditions=NEW&UseCriteria=true# 5/12/2013 2:09:56 PM
JACK BROOME broomej@fitzmall.com The search engine on the right side of the page really should be on the left side under the logo...search engine should include trim levels...don't think the price drop down is as important http://www.fitzmall.com/ 5/12/2013 11:30:32 AM
Dan dschwartz000@gmail.com Please, please, please keep the old web page. The new one is difficult to navigate, slow, and is all around a much worse way to look for a new car. Its enough to keep me off the site going forward. Try finding a specific model and trim and see what you get. Very frustrating. The old site was easy and informative. Why change it? http://www.fitzmall.com/Contact/Chat 5/12/2013 11:18:24 AM
Mark Wilson mwilson3003@yahoo.com Your new site still does not sort or get information. when you refine your search on a new car it brings up used cars, if you change the order results by column in new cars it brings up 5000 used cars. don't change over till you fix this site. very frustrating. old site works much better. http://www.fitzmall.com/Inventory/SearchResults?Makes=Toyota&Models=Camry&Conditions=NEW&UseCriteria=true 5/11/2013 4:11:38 PM
JACK BROOME broomej@fitzmall.com just did generic search for all used hyundai's...search engine showed zero results...it may be premature to terminate the old site just yet http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=HYUNDAI&Models=&Prices=&Regions=SE&KeyWordSearch=&UseCriteria=true 5/11/2013 3:32:31 PM
Martin Sack sack.martin@gmail.com I have a service account and forgot my password. I received a temporary password from you. I used it and got into the account, but there was no way I could reset my password after I go it. Tell me how to do this. I also wanted to modify my service appointment information to take advantage of a recent service special and there was no way I coud find to do it. http://www.fitzmall.com/Contact/Chat 5/11/2013 11:38:51 AM
Monica mckeem@fitzgeraldautomall.com When you search for the vehicles and you are going down the different categories, that is very useful. But when the page has to reset after each selection, that has become very time consuming and non efficent. The search is great, I really like it, but the mechanics of it needs to be smoother. http://www.fitzmall.com/Inventory/SearchResults 5/11/2013 11:06:09 AM
ALI SHIRAZI SHIRAZI@FITZMALL.COM YOU SHOUD HAVE THE AREA SHOW ALL .STYLES CE L LE S AUT MANUAL IT WILL BE EASY FOR SALES PERSON WITH OUT MODEL # TO FIND THE CAR FOR CUSTOMER EASY NOT JUST FOR SALES PERSON FOR CUSTOMER WILL BE EASY WHAT KIND OF COROLA OR CAMY OR ATHER KIND OF CAR THEY ARE LOOKING FOR http://www.fitzmall.com/ 5/11/2013 10:14:37 AM
George Kvgg4@msn.com Your new site search is awful. Never keeps anything, always resetting to all, just terrible. I'm in the market for a car, but going to autotrader.com, don't shutdown your reliable old site until you get working. I'm in technology, did you even ask any customers to try this. Shameful. http://www.fitzmall.com/Inventory/SearchResults 5/10/2013 9:28:52 PM
michael hendry Hendrym@fitzmall.com The new website search is slow and dosnt always allow you to navigate easily between models and trims, also the chat should have a window that pops up as to engage the customer with a picture and move around to get their attention.Old site was much easier to use and included info on what fitz price includes http://www.fitzmall.com/ 5/10/2013 4:09:51 PM
kale azzank@fitzmall.com another thing if you are nt going to put trim level on there can you make the price 20k or less and 25k or less and 30k or less http://www.fitzmall.com/Inventory/SearchResults 5/10/2013 2:31:48 PM
kale azzank@fitzmall.com still to slow when looking for a new or used car .. really bad move . it was easyer to look for a car at the older site .. http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 5/10/2013 2:29:59 PM
Kevin jeffcoatk@fitzmall.com For some reason when you try and narrow down your search its say they found the vehicle put its not there to see or click on. http://www.fitzmall.com/Inventory/SearchResults?Conditions=ALL&Makes=&Prices=&Regions=SE&KeyWordSearch=5XYZU3LA5DG074502&UseCriteria=true 5/10/2013 12:21:55 PM
craig olive olivec@fitzmall.com Any way to search by type i.e. 4dr sedan,suv etc? http://www.fitzmall.com/Inventory/SearchResults 5/10/2013 11:16:20 AM
craig olive olivec@fitzmall.com Anytime I'm in email and try to go to our website I get kicked out of email - runtime error.Also new website is homepage but message saying were having trouble finding what you're looking for so need to go to old website http://www.fitzmall.com/404?aspxerrorpath=/default.asp 5/10/2013 10:50:16 AM
Sandy Gavin sgav@verizon.net Tried to schedule service appointment - Frederick location doesn't include Mazda in drop-down "Select Make," so couldn't do. Most annoying. http://www.fitzmall.com/ServiceParts/ServiceAppointment 5/10/2013 8:31:27 AM
JACK BROOME broomej@fitzmall.com SEARCH ENGINE STILL NOT WORKING PROPERLY, FROM FLORIDA HOME PAGE IF YOU TRY TO SEARCH FOR ALL NEW HYUNDAI ELANTRA'S IT ONLY SHOWS ONE CAR http://www.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=HYUNDAI&Models=ELANTRA&Prices=&Regions=SE&KeyWordSearch=&UseCriteria=true 5/9/2013 6:00:49 PM
Ian Van Tassell vantasselli@fitzgeraldautomall.com I would like to be able to search by transmission as well. Because when I have a customer that's looking for a manual Elantra (for instance) I have to look at every elantra that we have that's a GLS to possibly find a Manual. Also don't have it refresh after every modification to the search. I would like to be able to put all my parameters in then hit a "search" button because with it refreshing like that I have to wait for it to refresh after every modification and that takes up my customers valuable time. http://www.fitzmall.com/404?aspxerrorpath=/default.asp 5/9/2013 5:13:50 PM
June Rutkay rutkayj@fitzmall.com When searching used cars and you hit either the back button or “return to search results” it takes you back to the first page of your search instead of returning you to the same page you were on prior to clicking into a listing. A bit annoying. Can you look into this? I checked multiple times and it is constant. http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 5/9/2013 1:52:26 PM
Ed Zayas zayase@fitzmall.com Good morning guys. It would be helpful to we "older folks", if the font of the stock numbers was larger - it's really hard to read the stock numbers. Also, when searching for a variety of different vehicles, is it possible to enter stock numbers without having to "re-set" every time? Thanks. http://www.fitzmall.com/Inventory/Detail/0322097133816 5/9/2013 11:17:12 AM
Bob Diamond r53diamond@aol.com Why are all your Lakeforest Hyundai Subaru service specials for Toyotas, not Hyundais? http://www.fitzmall.com/ServiceParts/ServiceSpecials/2/2 5/9/2013 8:32:59 AM
Hank Emma Hjc1944@yahoo.com Brandi service rep. Is the best I have dealt with. http://www.fitzmall.com/Contact/Directory 5/8/2013 3:56:52 PM
Walter Stahl stahlw@fitzautomall.com The color red used on stock number of car blends into the back round and can be hard to read in bright sunlight threw showroom glass. Thank You http://www.fitzmall.com/Inventory/Detail/0408296917141 5/8/2013 3:07:05 PM
JON CURTO "SHAWN" curtos@fitzmall.com When viewing inventory it is really hard to figure out which Region you are in unless you really scan the page closely ... I kept looking and looking because it had been an issue with Customers and I had it happen to me as well. I was looking at a Florida vehicle and when I went to look at some Subaru's it showed up vehicles up north.. I only realized it because I could tell by the photos they it was not our locations. I would hope we can continue to make this New Site more User Friendly for our Customers. I know the old one needed updating, but it was Very Easy to Navigate which we constantly heard from Customers as well.. Hope this helps. http://www.fitzmall.com/Inventory/SearchResults 5/8/2013 1:01:48 PM
Jeff Augustin 4augustins@gmail.com Transferable to Lexington, MD? Available warranties? Thanks http://www.fitzmall.com/Inventory/Detail/0506276256741 5/8/2013 1:04:54 AM
Eduardo Gonzalez edgonza0424@yahoo.com I want to know if this truck you will sell with out fixing the side what is damage. http://www.fitzmall.com/Inventory/Detail/0423511455715 5/7/2013 9:15:35 PM
Kevin kevin@fitzmall.com Wheaton's Sunday hours are incorrect. They should reflect 11 am to 5 pm and they are closed the first two sundays of every month http://www.fitzmall.com/Store/StoreLocator 5/7/2013 2:48:48 PM
Lee Ramsey ramseyl@fitzmall.com Still waiting for the style drop down menu on the new site? http://www.fitzmall.com/ 5/6/2013 1:45:32 PM
kale azzank@fitzmall.com I'm sorry but the new website is bad .. I really hope u keep the old one .. its harder to look up new cars . its slower .. Why are we getting a new site ? Just my 2 cent http://www.fitzmall.com/Inventory/SearchResults?Makes=Hyundai&Conditions=NEW&Stores=16&UseCriteria=true 5/6/2013 12:29:00 PM
Rob robsmith@fitzmall.com TYPO: The registration process "took" - not "too" http://www.fitzmall.com/Iso/OurCustomers 5/6/2013 11:59:06 AM
Steve Carlisle carlisles@fitzmall.com The car is at Fitzgerald Chrysler Jeep, yet the phone number is the Fitzgerald Subaru, which is down the street in another store. http://www.fitzmall.com/Inventory/Detail/0423154812039 5/3/2013 10:59:01 PM
JACK BROOME broomej@fitzmall.com WHEN YOU ARE LOOKING AT A SPECIFIC VEHICLE THE CHAT BUTTON NEEDS TO BE MORE VISIBLE http://www.fitzmall.com/Inventory/Detail/CJEH094618:2013-01-15T11:34:55.470 5/3/2013 4:15:11 PM
JACK BROOME broomej@fitzmall.com SEARCH ENGINE DOES NOT WORK VERY WELL...VERY DIFFICULT TO FIND A CAR http://www.fitzmall.com/Inventory/SearchResults?Makes=Hyundai&Conditions=NEW&Stores=16&UseCriteria=true 5/3/2013 3:53:51 PM
Steve Carlisle carlisles@fitzmall.com This vehicle really needs actual photos. It is loaded with lots of expensive accessories. When people look at this ad it they see a 4-door Wrangler with a hardtop. This vehicle has a soft top and a light-bar, winch, lift kit and big tires. http://www.fitzmall.com/Inventory/Detail/0701053035916 5/3/2013 2:05:05 PM
Maria Fittro fittrom@FitzMall.com Dear Ryan Silver, I just tested the SHARE option on the new FITZMALL.COM. It appeared in my RACKSPACE to confirm that it was sent. Thanks for your help, M. Fittro Sales - Subaru/Hyundai http://www.fitzmall.com/Inventory/Detail/0312353649319#emailpopup 5/2/2013 3:34:08 PM
Marjorie burkem@fitzmall.com The link associated with the Fitzway Clearance tab sends to a page with an error message. Bug Done http://www.fitzmall.com/Inventory/Clearance 5/2/2013 2:00:57 PM
andy portillo portilloa@fitzmall.com The print that describes what is performed on our service coupons that are on this site is very small. The Isuzu emblem is missing from our location on this site. Currently only displays the Hyundai and Subaru emblem. Enhance Hold http://www.fitzmall.com/ServiceParts/ServiceSpecials/9/9 5/2/2013 10:29:16 AM
john albright albrightj@fitzmall.com The new site is so much harder to use than the old one. I hope people shopping at home are ok. Comment Done http://www.fitzmall.com/Inventory/SearchResults?UseCriteria=true 5/2/2013 9:14:00 AM
Maria Fittro fittrom@FitzMall.com Good Morning, I used the SHARE VEHICLE - email option last night and this am. Does a copy arrive in my RACKSPACE email to confirm it has been emailed successfully? If yes, I have not rec'd such confirmation. Thank-you, M. Fittro Sales - Hyundai / Subaru Bug Done http://www.fitzmall.com/Inventory/Detail/0118073665799#emailpopup 5/2/2013 8:40:55 AM
Nate amothn@fitzmall.com http://www.fitzmall.com/Iso/OurCustomers Typo, Fitzgerals Bug Done http://www.fitzmall.com/Iso/OurCustomers 5/1/2013 3:56:06 PM
Shukrat Abbas shukrat@netzero.net The window used to schedule appointments is fine for a smartphone and an inconvenience on a laptop or desktop. The popup window is too compact and is not re-sizable. Enhance In Progress http://www.fitzmall.com/ServiceParts/ServiceAppointment 5/1/2013 11:01:17 AM
Brian Chanin chaninb@fitzmall.com The Credit Application link from a the vehicle detail page is still not working properly. When I check from the old site (apps.fitzmall.com) the link there does bring up the App page with the proper showroom, but does not track the vehicle selected. Enhance In Progress http://www.fitzmall.com/Inventory/Detail/0401600750149 5/1/2013 10:09:00 AM
brian wallaceb@fitzmall.com if you select new cars and put in a stock # for a used car it comes up unavailable. A stock # should clear all filters. Bug In Progress http://www.fitzmall.com/Inventory/SearchResults 4/30/2013 8:47:48 PM
Michael & Maria Proschan m.proschan@verizon.net Please change the above e-mail address to: mproschan0124@gmail.com If possible resend all messages from April 2013. Thank you. Mrs. Proschan Comment Done http://www.fitzmall.com/404?aspxerrorpath=/default.asp 4/30/2013 12:49:55 AM
Lee Ramsey ramseyl@fitzmall.com Need to include the Style drop down on the inventory search so you can fine tune the search like we can do now. Example Santa Fe sport vs. full size Santa Fe, turbo? AWD? etc. Comment Done http://www.fitzmall.com/ 4/29/2013 7:32:40 PM
Gwendolyn Monroe gLm2255@aol.com I called your office because I was interested in the "managers special" Mazda 3 hatch back, automatic. But was told it was sold on Saturday. I was very disappointed that a car showed up as avalible and still shows as avaliable, that has been sold and no other cars are being sold at that price. I felt like it was a bate and switch. Please try to remove cars that are no longer avalible off so I won't get my hopes up and then be disappointed. Thank you for your time Comment Done http://www.fitzmall.com/Inventory/SearchResults 4/29/2013 2:56:11 PM
Ben Not@needed.com Tell your web team to look up "white space" too much going on. no idea what i am supposed to look at, so i look at nothing. its like making everything bold - so it all stands out... Comment Done http://www.fitzmall.com/ 4/29/2013 2:51:18 PM
JON CURTO "SHAWN" curtos@fitzmall.com I've heard from a few customers that if you are looking at a list of Vehicles and click on a Vehicle to pull it up it will go back to all of the Vehicles... Only way around it , is to go back to the Beginning / Homepage and start again... Both Customers were very frustrated with the use of the mobile site.... Bug In Progress http://www.fitzmall.com/ 4/29/2013 2:32:28 PM
TANIA FALLST@FITZMALL.COM CAR IS NOT COMING UP WHEN STOCK # IS PUT IN SEARCH SPACE. EXAMPLE: C521849A http://www.fitzmall.com/Inventory/SearchResults?Conditions=ALL&Makes=&Prices=&Regions=MA&KeyWordSearch=+C521849A&UseCriteria=true 4/29/2013 1:11:48 PM
john Albright albrightj@fitzmall.com If you dont clear everything the search function does not work. http://www.fitzmall.com/Inventory/SearchResults 4/29/2013 11:02:10 AM
John Albright albrightj@fitzmall.com keep hitting clear and it will only let me search new toyota's also came in today and it would not let me search anything. had to use old web site to do morning leades still having trouble searching anything. cant get it to pull up anything on order cars come mixed up with in stock cars these things make it very difficult to use the new site http://www.fitzmall.com/Inventory/SearchResults 4/29/2013 10:10:32 AM
Chester chet7jan9@verizon.net Hello - What is the interior color on this? One place says Saddle and the other says Black? http://www.fitzmall.com/Inventory/Detail/0420151363552#topoftabs 4/27/2013 3:36:44 PM
Anthony hniccasanova@gmail.com Vehicle Search Engine needs to be easier to manipulate when searching for different vehicles instead of clearing all. Most of all because sometimes a lot of the information is the same except changing from brand to brand. System seems slow too. http://www.fitzmall.com/Inventory/SearchResults 4/27/2013 2:35:58 PM
bill holmes holmesb@fitzgeraldautomall.com in the share vehicle field the drop box would display: your email addy, your name, customer's email and space for a message. it is just blank lines w/no header. http://www.fitzmall.com/Inventory/Detail/0409701900661#close 4/26/2013 4:50:03 PM
CHARLES ROSE ROSEC@FITZMALL.COM NOTHING HAPPENS WHEN YOU TRY TO SELECT THE REGION ON THE ACCESSORIES PAGE. http://www.fitzmall.com/ 4/25/2013 6:22:40 PM
Gil Briggs briggsg@fitzmall.com The Service & Parts home page makes the user to scroll down to see the main messages we want to display (We sell tires, We service all makes and models, service financing). I feel the message we are "the only dealer group in North America to be ISO Certified" should take prime location on this page. http://www.fitzmall.com/ServiceParts 4/25/2013 4:32:43 PM
Gil Briggs briggsg@fitzmall.com When searching for coupons the location search seems hard to select, the list of locations and makes seems over whelming. I feel the screen to select location to make appointment is a much better layout. After the user selects location then possible make could be offered. Also note no customers know LFT as “Used Car City Toyota service”……. http://www.fitzmall.com/ServiceParts/ServiceSpecials/37/13/fitzgerald-used-car-city-toyota 4/25/2013 4:29:06 PM
Gil Briggs briggsg@fitzmall.com When selecting Fitzgerald Toyota Service Center to make an appointment the X-Time window that opens is small blocking the option of "New customer". we need to ensure when the window opens it is large enough to display entire veiw. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/6/ 4/25/2013 4:23:22 PM
mike bockstie bockstiem@fitzmall.com maybe its me but it seems too busy and hard to find the information you want. also, the best thing about the old site was how fast you could bounce around from car to car, new to used..... http://www.fitzmall.com/Inventory/Detail/NCXLFTGA035120 4/25/2013 12:24:06 PM
Nate amothn@fitzmall.com The preferred region popup refuses to die once you select a region. http://www.fitzmall.com/ 4/25/2013 12:10:26 PM
Emily mooree@fitzmall.com I have heard from several people that they find it very difficult to figure out what brands are at what locations. Maybe we could include that on the Locate us page: http://www.fitzmall.com/Store/StoreLocator under the search box in a format similar to the locations on the mobile site http://m.fitzmall.com/#/location/default.asp?region=null http://www.fitzmall.com/Store/StoreLocator 4/25/2013 11:55:54 AM
lou hickman lmh4852@yahoo.com Does the steering wheel tilt into other positions on the 2013 Miata stock# Z2311882 http://www.fitzmall.com/Inventory/Detail/FMMZ231882:2013-03-13T23:15:04.017 4/25/2013 11:52:37 AM
shane heimbergers@fitzmall.com this website design is, to be kind, not good....I'm struggling to find what I need to find on here- which isnt good, since I actually work for Fitz & ppl call & want my help- it doesnt automatically refresh from use to use- in other words, if someone called me at 9am inquiring about a tundra, it still shows up on my screen if a different person calls at 915 about a kia optima. the colors blend- i am struggling to find vin #s, where to type in info on vehicles, etc etc tc...It probably would have helped if we would have had advanced warning this was changing, may someone for IT taking 15 mins to help explain the changes to us....this is just one of 1000's of un -user friendly & bland websites.....this needs a overhaul http://www.fitzmall.com/Inventory/SearchResults 4/25/2013 10:38:44 AM
ermiszepeda ermiszepeda@yahoo.es tengo mucho interes en un carro como esta tacoma 2001 cuanto es el precio ya financiada http://www.fitzmall.com/Inventory/SearchResults 4/25/2013 10:06:30 AM
ermiszepeda ermiszepeda@yahoo.es cuanto vale la tacoma 2001 ya financiada http://www.fitzmall.com/Inventory/Detail/0404639141262 4/25/2013 10:00:27 AM
John Albright albrightj@fitzmall.com If you dont hit clear and reset and try to search the site shows no results. Thats not good for us or people shopping at home. If you put a stock # or Model # or VIN # in it show bring up the car no matter what. You shouldnt have to push reset clear and a bunch or start over step. concerned thanks http://www.fitzmall.com/Inventory/Detail/0415304042996 4/25/2013 9:41:00 AM
raquel flores raquelflores27@live.com quiero informacion para financiamiento gracias http://www.fitzmall.com/Contact/Chat 4/24/2013 8:03:20 PM
Breton Grantb@fitzmall.com site is saving local searches in cash with allowing them to be overwritten http://www.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=VOLKSWAGEN&Models=EOS&Prices=&Regions=MA&KeyWordSearch=&UseCriteria=true 4/24/2013 5:37:26 PM
Rob robsmith@fitzmall.com Why can't I just click on the picture in results A to open up results B? It was the first thing I did and it didn't do anything. I had to find the underlined model above and click that. Why not make the picture, the largest thing you see, clickable? http://www.fitzmall.com/Home/FeedBackReport 4/24/2013 4:38:24 PM
James Palmer pmpjvp@gmail.com I'm disappointed that you've made it more difficult to schedule a service appointment by adding a logon requirement. http://www.fitzmall.com/ServiceParts/ServiceAppointment#apptForm/3/ 4/24/2013 9:50:29 AM
Maria Fittro fittrom@FitzMall.com Hello, The SPECIFICATIONS does not list information (hp, torque, length, width, etc.). This data is great to show differences between models and trim levels.... http://www.fitzmall.com/Inventory/Detail/LFOH699993:2013-03-23T23:15:05.277 4/24/2013 8:32:05 AM
Deborah Stoops saltfishers@hotmail.com The new website is a great disappointment. It's cluttered and hard to read. The price doesn't show, as it is is positioned over the Kelley Blue Book price. And for me personally, the print is too small and harder to read. I don't know what was wrong with the old site. I used to visit it often because I like to keep up with pricing and availability because we drive old Toyota's and never know when we might need another vehicle. Not so sure I will visit this site very often. The old site was great. Sorry. http://www.fitzmall.com/Inventory/SearchResults 4/24/2013 6:36:53 AM
Sharon Hackey shernieh@verizon.net First and foremost, Josh K. at Lake Forest Hyundai is a very professional and exceptional employee. He is also very pleasant. Your car-cleaning staff leaves a lot to be desired. They don't clean the inside of your car, even when a special request is made. They do a very poor job. If they are the same individuals that clean the rental cars, they truly need to be replaced or trained. The mechanic(s) that work on my car also do a great job. http://www.fitzmall.com/ 4/23/2013 9:11:13 PM
George Kvgg4@msn.com Did you even test this site, try to sort mileage, not working, losing interest in fitzmall http://www.fitzmall.com/Inventory/SearchResults 4/23/2013 7:07:36 PM
bill holmes holmesb@fitzmall.com duplicate postings for ex. lp45290a, 6130565b have also noticed on other vehicles as well http://www.fitzmall.com/Inventory/SearchResults 4/23/2013 4:11:05 PM
Brian Chanin chaninb@fitzmall.com I just tried to get the link for the secure credit app for one of our vehicles. The page I went to, https://www.fitzmall.com/Finance/CreditApplication/0401532100857?returnUrl=True, has a link to a page on apps.fitzmall.com that is on the old server and does not track the vehicle info. https://www.fitzmall.com/Finance/CreditApplication/0401532100857?returnUrl=True 4/23/2013 3:48:46 PM
Kevin kevin@fitzmall.com Handyman PDF not showing http://www.fitzmall.com/Inventory/Detail/1GNCS18Z7K8169461 4/23/2013 3:34:11 PM
JON CURTO "SHAWN" curtos@fitzmall.com on the Pre-Owned Vehicle Chart explaining what each Vehicle Status Means : ie: (Fitzway Certified * Fitzway Plus * Fitzway Value & Fitzway Handyman) The FITZWAY PLUS has an X in the Column where it says "MEETS FITZWAY 138 POINT INSPECTION: ...It should have a Green Checkmark since this is the one that we put the 45 Day / 1250 Mile Limited Warranty on... By having a Red X it says that it didn't Pass our 138 Point Inspection. Also...Thank You for Changing the Regions to Florida.... jon curto "Shawn" http://www.fitzmall.com/Inventory/VehicleChart 4/23/2013 3:17:29 PM
JUNE RUTKAY RUTKAYJ@FITZMALL.COM VW WORLD AUTO QUALITY CERTIFICATION IS NOT SHOWING UP ON OUR USED CARS IN FREDERICK. THEY ARE SHOWING ONLY AS FITZWAY PLUS. http://www.fitzmall.com/ 4/23/2013 3:13:04 PM
mindy leis leism@fitzmall.com you have to choose to see the handmans... our customers will not see the handmans unless they see the button to turn them on. http://fitzmall.com/Inventory/Detail/1GNCS18Z7K8169461 4/23/2013 1:49:54 PM
Maria Fittro fittrom@FitzMall.com Hello, A client informed me just now that the link for the online credit application says " ERROR." I cannot access an online credit application link from the newly launched site nor the old site. Please fix. She is ready to purchase! Thanks! http://www.fitzmall.com/ 4/22/2013 8:55:30 PM
brian wallaceb@fitzmall.com should be able to click on the picture of the car to open additional pictures http://www.fitzmall.com/Inventory/SearchResults 4/22/2013 7:45:12 PM
George Kvgg4@msn.com Search with multiple criteria not working. Why some companies change for the sake of change I will never know.. The old one worked fine , easy intuitive, now messy like many others http://www.fitzmall.com/Inventory/SearchResults 4/22/2013 7:34:53 PM
David banningd@fitzmall.com Every time I pull the site it makes me choose my location, it doesn't remember. http://www.fitzmall.com/ 4/22/2013 6:59:44 PM
kevin kevin@fitzmall.com FitzWay is spelled FitWay in second paragraph http://beta.fitzmall.com/Consumer/BestPriceGuarantee 4/22/2013 10:22:52 AM
Natalie watermann@fitmall.com When clicking on hyundai cetified used to view the warranty informaion, it doesn't bring the info up. There is no way to access the warranty or handyman fixer upper info. http://beta.fitzmall.com/Inventory/Detail/0411968578517 4/19/2013 11:48:49 AM
Kevin kevin@fitzmall.com "What is this?" filter for Pre-Owned/Used Classification just says "What is this?", nothing else. Clicking returns nothing http://beta.fitzmall.com/Inventory/SearchResults?UseCriteria=true 4/19/2013 9:32:47 AM
Brittany zimmermanb@fitzmall.com Not sure if this is on purpose or not, but the credit application link has no form behind it. http://beta.fitzmall.com/Finance/FinanceCalculator 4/18/2013 4:11:37 PM
Bill Mcclureb@fitzmall.com FYI… The photos for the 2014 Forester are a bit odd on results A and should we have at least two photos-vs-rear shot. http://beta.fitzmall.com/Inventory/SearchResults?Makes=Subaru&Models=Forester&Conditions=NEW&UseCriteria=true 4/18/2013 1:23:46 PM
Bill mcclureb@fitzmall.com Just noticed that if you use the Search all vehicles function that you can not look at New only. http://beta.fitzmall.com/Inventory/SearchResults 4/18/2013 1:18:40 PM
Bill Cash cashb@fitzmall.com please add controls to search by mileage range http://beta.fitzmall.com/Inventory/SearchResults 4/18/2013 12:27:13 PM
Kevin kevin@fitzmall.com Rockville zip code should be 20852 http://beta.fitzmall.com/ServiceParts/CollisionCenters 4/18/2013 9:36:40 AM
jeff shaver shaverj@fitzmall.com Could we make the stock # larger? Thanks- Jeff http://beta.fitzmall.com/Inventory/Detail/0408632778347 4/13/2013 2:55:07 PM
Kevin kevin@fitzmall.com diagnostic is mis-spelled http://beta.fitzmall.com/ServiceParts/VehicleInspection 4/12/2013 9:46:14 AM
SHAWN / JON CURTO curtos@fitzmall.com people don't realize that there are different regions.. the tabs for the different regions are very small... they are doing searches and when they contact us then they find out and it is frustrating for the Customers from the responses... I would think it would be Better if it Said Florida rather than Southeast..... Not everyone was Great in Geography and site needs to be User Friendly for Everyone.... http://beta.fitzmall.com/ 4/10/2013 8:35:46 AM
Brian Chanin chaninb@fitzmall.com H746501A is missing from the Beta site. http://beta.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Prices=&Miles=&Regions=&Stores=&KeyWordSearch=++H746501A&Sort=Price-ASC&inventoryGrid_length=10 4/9/2013 2:25:45 PM
Amii Ridgell ridgella@fitzmall.com When printing a vehicle the lowest price is to dark and you can not see it, is there a way to lighting that part up so it will print clearly? http://beta.fitzmall.com/Inventory/SearchResults 4/9/2013 10:06:25 AM
nick rine rinen@fitzmall.com My customer is asking why his sold order BRZ (18027810)is on are website? http://beta.fitzmall.com/Inventory/SearchResults?Makes=Subaru&Models=BRZ&Conditions=NEW&UseCriteria=true 4/9/2013 9:04:42 AM
kevin kj34769@yahoo.com Salesman at Hyundai, Just want to inform you, that when we have to print out the page that has the cars info on it, to bring up to the desk the old website only printed 2 pages now its printing 4 pages. And also when your narrowing down your search for certain vehicle instead of picking the Make, Model, Year, store and then pressing search it reloads on each search bar. Witch take longer to get to the vehicle we want. Doesnt sound that big of an issue but when were with customer the quicker we get the info helps better assit customer. http://beta.fitzmall.com/Inventory/Detail/CJEH767337:2013-02-05T23:15:13.990 4/9/2013 8:45:41 AM
Amii Ridgell ridgella@fitzgeraldautomall.com Seems when I try to print the vehicles, it wont let me. Says the page doesnt exist or has moved. just letting you know:) http://beta.fitzmall.com/Inventory/Detail/1003719860256 4/8/2013 5:02:18 PM
Brian Chanin chaninb@fitzmall.com DA16383B is available on the current site but not on the Beta. http://beta.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Prices=&Miles=&Regions=&Stores=&KeyWordSearch=da16383b&Sort=Price-ASC&inventoryGrid_length=10 4/8/2013 10:57:53 AM
Brian Chanin chaninb@fitzmall.com EP18803A had a price and status chage recently. The current website is correct, the Beta site still shows the old price and that the vehicle is coming soon. http://beta.fitzmall.com/Inventory/Detail/1HGCD556XTA121937 4/7/2013 1:12:20 PM
Brian Chanin chaninb@fitzmall.com I was on the second page of results (used Acura) and decided to only look at TL's. The result was it says there are 4 vehicles, "Currently displaying : 11 to 4" with no vehicles actually displayed because I am stuck on page 2. I believe this was an issue before. http://beta.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=Acura&Models=TL&Prices=&Miles=&Regions=&Stores=&KeyWordSearch=&Sort=Price-ASC&inventoryGrid_length=10 4/6/2013 5:25:38 PM
Binder binder@fitzmall.com How does consumer know about Mgr. Spls. ??? Where is a info ?? http://beta.fitzmall.com/ 4/6/2013 11:45:27 AM
Charles Rose rosec@fitzmall.com Cars that have been sold and put in status 5 are still showing on the site. examples s437739, S437739 http://beta.fitzmall.com/Inventory/SearchResults?Conditions=&Makes=&Prices=&Miles=&Regions=MA&Stores=&KeyWordSearch=S437739&Sort=Price-ASC&inventoryGrid_length=10 4/6/2013 9:56:45 AM
John Green johngreen@fitzmall.com You can no longer search for a car by specific trim designations. For example, if a customer comes in looking for a Jetta SE w/Sunroof, I have to sift through all of the Jettas in order to find what I'm looking for. With the old site, it was much easier to locate the specific car you're looking for. http://beta.fitzmall.com/ 4/6/2013 8:21:09 AM
GIL BRIGGS briggsg@fitzmall.com From the landing page I choose the Toyota logo and was directed to a choose of Chambersburg or Toyota locations. I then choose Gaithersburg, being the only Maryland option. I then choose used Tacoma from the selection box to the left. It only shows the 907 N.Frederick inventory not Germantown!!!!!!!!!!!!!!!!!! http://beta.fitzmall.com/Store/Brand/37/toyota 4/5/2013 11:13:36 AM
Don Sanders sandersd@fitzmall.com when looking up used cars and you try to switch makes it doesn't populate. http://beta.fitzmall.com/ 4/5/2013 10:47:06 AM
Tom Redlack redlackt@fitzgeraldautomall.com When you search under used Subaru's, the choices for model are redundent. there should be just one choice per model, not 2 or 3 http://beta.fitzmall.com/ 4/4/2013 11:09:32 AM
justin beam beamj@fitzmall.com I noticed we cannot look up a vehicle by model anymore, without selecting a make. Can we get that feature back? I have someone looking for a pick up truck that doesnt care what make it is. i was just going to choose the model selection "pick up" that way it gives me every make we have that is a pick up truck.. http://beta.fitzmall.com/Inventory/SearchResults 4/4/2013 10:55:13 AM
vadim naumov naumovv@fitzmall.com New cars inventory hard to get to. Should be option for new cars just with one click. Please make this option. Othere than that it looks nice. Thanks for your efforts. Best regards, "V". http://beta.fitzmall.com/Inventory/ManagerSpecials?nu=NEW 4/4/2013 9:57:57 AM
shawn cameron camerons@fitzmall.com Some good feedback now. I love that you put the miles in the used car filter. That helps a lot to filter for the customers needs. http://beta.fitzmall.com/Inventory/Detail/0322794536770 4/3/2013 3:29:02 PM
BRIAN wallaceb@fitzmall.com the search shows that we have no toyota certified in stock. we have 48 http://beta.fitzmall.com/Inventory/SearchResults 4/3/2013 12:08:34 PM
Mark Wiskemann WISKEMANNM@FITZMALL.COM It would be helpful to have engine sizes--especially on trucks and SUVs--on this page. Moving them to the back page makes searching for a particular engine unnecessarily cumbersome. http://beta.fitzmall.com/Inventory/SearchResults 4/2/2013 7:19:19 PM
brian wallace wallaceb@fitzmall.com the toyota cert logo is not showing up on our cars http://beta.fitzmall.com/Inventory/SearchResults?Conditions=CPO&Makes=TOYOTA&Models=CAMRY&Prices=&KeyWordSearch=&UseCriteria=true 4/2/2013 4:09:28 PM
mike bockstiem@fitzmall.com when searching for a car brand, i cannot go from toyota to nissan. i have to go from toyota to all brands wait to load than go to nissan http://beta.fitzmall.com/Inventory/SearchResults 4/2/2013 2:32:49 PM
David banningd@fitzmall.com The Clinker banner is showing on cars older than 2008 http://beta.fitzmall.com/ 4/2/2013 1:29:38 PM
michael white whitem@fitzmall.com lag time for search criteria is painfully slow. photos look fuzzy. side by side comparison with old site, we can look up 3 cars to 1 on the new site. customers always applauded our simple user friendly site. I hope their opinion does not change when they have to use this one. http://beta.fitzmall.com/Inventory/SearchResults 4/2/2013 12:10:12 PM
Corey Lawyer lawyerc@fitzmall.com On the vehicle information page, should have the kbb of the vehicle when printing out as well. When I print it, it has less info. http://beta.fitzmall.com/ 4/2/2013 10:31:53 AM
shawn cameron camerons@fitzmall.com Save money box is not complete. This is where I mentioned that the Buyer protection should be separated and not in advantages. This area of the web site also still leaves the assumption the buyer protection is included at no charge. The price should be boldly stated for better disclosure. Even better please repost the value price with the internet price to increase the penetration of the product purchase. http://beta.fitzmall.com/Inventory/Detail/CJEJ238390:2013-01-18T23:15:14.697 4/2/2013 10:31:32 AM
Bill Mc. mcclureb@fitzmall.com Will the "Feedback Report" be removed when the site goes live publically? http://beta.fitzmall.com/Home/FeedBackReport 4/2/2013 10:28:00 AM
Michael Calabrese calabresem@fitzmall.com Loan calculator should have a line for tax percentage and a disclaimer that the payment doesn't include title work or documentation fees. http://beta.fitzmall.com/Inventory/Detail/0214903469265#topoftabs 4/2/2013 9:27:04 AM
camerons@fitzmall.com camerons@fitzmall.com Currently when you open a car the page to a layman would be that the buyer protection is included. I am sure after they click the tab to "learn more" it would be apparent it is not. I think many people may by pass that and possible come in and ask about and then assume at closing it is part of the deal after we have explained what it is. The red checks to me and many other people would reinforce the assumption it is included. Place it in a separate box as available. http://beta.fitzmall.com/Inventory/Detail/CJEJ238390:2013-01-18T23:15:14.697#topoftabs 4/2/2013 8:47:07 AM
shawn cameron camerons@fitzmall.com The blue book tab needs to go. There are some cases where a car is so unique that Blue Book does not apply. Focus on the selling price and the vehicle. We will not miss any calls with the Blue Book not being posted. Apply V Auto average retail figures instead. Then we have real cars at real dealerships. Not a Blue Book that truly knows nothing about pricing and does not set the market for value for any car. http://beta.fitzmall.com/Inventory/SearchResults 4/2/2013 8:36:08 AM
shawn cameron camerons@fitzmall.com I can see some issues that will arrive with our customers trying to search our inventory. I think the Mid-Atlantic and Southeast tabs need to be as they were. The people from outside the respective states you may be trying to lure in will not be coming from Fitzmall. They will be coming from Auto Trader and Cars.com. Keeping it simple will make it easier for our local customers and less confusion for them as to where the car is. May be even change the tabs for the shape of the states. http://beta.fitzmall.com/ 4/2/2013 8:31:19 AM
Jaycent Gebers GebersJ@fitzmall.com Duplicate model names under the BMW search but each shows different vehicles. http://beta.fitzmall.com/ 4/2/2013 7:59:26 AM
Jaycent Gebers GebersJ@fitzmall.com The home page search (find your car) should show how many vehicles of each model are available. (i noticed the other search still has this function and I think all of the vehicle searches should continue to have this function) http://beta.fitzmall.com/ 4/2/2013 7:57:53 AM
Gil briggsg@fitzmall.com under the service appointment page, under please select a service location - the Toyota and Scion - the customer would need to pick the option "Fitzgerald Used Car City Toyota Service". i dont think most of our customers even know the show room is here not to say they know what we call it. All the signage on 355 and building call this location the "Toyota Service and Parts Center"..... http://beta.fitzmall.com/ServiceParts/ServiceAppointment 4/2/2013 7:41:14 AM
Rob Smith rob@fitzmall.com When in the Service Tab and click on buyparts it takes you completely out of FitzMall. Should it just open another tab or window? http://beta.fitzmall.com/ServiceParts/AllMakesAndModels 4/1/2013 5:43:14 PM
rob Smith rob@FitzMall.com The feedback button is not working on the beta.fitzmall.com website http://staging.fitzway.net/ 4/1/2013 5:38:17 PM
Rob Smith rob@FitzMall.com Bug: When click on the service specials for Scion, or all brands at lakeforest we get an error message. http://beta.fitzmall.com/ServiceParts/ServiceSpecials/41/14 4/1/2013 5:32:04 PM
Bill mcclureb@fitzmall.com If a customer wanted to locate thje address of the Toyota Service Center on 355 how would they do that? http://beta.fitzmall.com/ 4/1/2013 4:51:18 PM
KELLY murphyk@fitzmall.com I know this is difficult to do because websites are awful to make but there should be an option to find manual/automatic http://beta.fitzmall.com/Inventory/SearchResults 4/1/2013 4:33:14 PM
ed weglein wegleine@fitzgeraldautomall.com While looking at the new weebsite, I clicked on stock # V351979 and opened the page for that car. Under the "Features" heading it reads Diesel Fuel, Fitzgerald LLCP and FBPP. Are we now including the Loaner Car and Buyer Protection Plans in our online pricing ? http://beta.fitzmall.com/Inventory/Detail/FOCV351979:2012-07-18T23:15:04.500 4/1/2013 4:32:11 PM
Brad Whitener whitenerb@fitzmall.com There is no links to the Accessories websites for the Frederick location. http://beta.fitzmall.com/ServiceParts/Accessories 4/1/2013 4:26:16 PM
Doug Wolf wolfd@fitzmall.com Video "What to know before buying a used car" has volume problems. Too low after all controls set to max. Thanks http://beta.fitzmall.com/ 4/1/2013 4:15:18 PM
Bradley Belford belfordb@fitzmall.com All the cars (even handymans) are showing they qualify for cash 4 clinkers, but the ones that do qualify doesnt show that they are qualified http://beta.fitzmall.com/Inventory/SearchResults 4/1/2013 4:12:32 PM
Brian Chanin chaninb@fitzmall.com I like how we are framing the vehicle info around the main pic now. Do we have a way to HIGHLIGHT when a vehicle is manufacturer certified? As an example on DP08700, just below the Autocheck, says it is Toyota Certified. That would be a perfect place to also have a TCUV logo. http://staging.fitzway.net/Inventory/Detail/0203375484646 3/29/2013 12:58:47 PM
Khy tiltonk@fitzmall.com in stock vehicle should always list before on order vehicles, but that is not currently the case. http://beta.fitzmall.com/Inventory/SearchResults 3/26/2013 9:25:57 AM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM YOU SHOUD NOT USED 355 PEOPLE THEY END UP GO TO 355 TOYOTA IT SHOUD SAY FITZGERALD AUTO MALL LAKEFORET IN GAITHERSBURG ONE BLACK A WAY FROM CASCO http://beta.fitzmall.com/Store/Brand/37/toyota 3/23/2013 1:13:10 PM
ALI SHIRAZI SHIRAZIA@FITZMA.COM THE INSURANCE QUOTE WILL KILL THE DEAL IF CUSTOMER SEE STOCK NUMBER 119991A ---2011 TACOMA HE LIKE THE TRUK HE IS GOING TO FIND HOW MUCH HIS INSURANCE WILL COAST HE WILL NOT COME TO SEE THE CAR WE NEED TO BRING THE CUSTOME HER MAKE THEM IN LOVE WITH THE CAR SFTER THEY DONT MIND HOW MUCH INSURANCE WILL COST 19 YEARS I AM IN THIS BUSINSE I KNOW WHAT CUSTOMER THEY THINK http://beta.fitzmall.com/Inventory/Detail/0516170467556 3/23/2013 1:05:42 PM
ALI SHIRAZI SHIRAZIA@FITZMA.COM FIND YOUR CAR IF PERSON LOOKING FOR FOR COROLLA 2008 OR 2009 WHY YOU SHOW ALL PRICES CUSTOMER DID NOT ASKE FOR PRICE THEY LOOKING FOR YEARS OF THE CAR http://beta.fitzmall.com/ 3/23/2013 12:55:37 PM
John Albright albrightj@fitzmall.com It makes it hard and not user friendly when the web page refresh's everytime you click on something. every time i have to get on koons or an other store web site i hate it. it makes it hard. Why are we copying them. we need to be the easiest web site to use in store or at home. Comment Done http://beta.fitzmall.com/ 3/23/2013 11:12:24 AM
Ron Jaffe jaffer@fitzmall.com Fitzway Price (yellow boxed area) seems to overlap on to the box showing the amount below MSRP Bug Done http://beta.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=SUBARU&Models=FORESTER&Prices=&Regions=MA&KeyWordSearch=&UseCriteria=true 3/22/2013 8:06:14 AM
Rob Smith rob@FitzMall.com Is it normal that when the slide in the center appears on each computer I try there is a picture of Mr. Fitz on the right, and a media player button on the left. Pressing them both plays the same video. Why not superimpose a play button on the same one as the picture? Comment Done http://staging.fitzway.net/Home/FeedBackReport 3/18/2013 4:43:19 PM
Khy Tilton tiltonk@fitzmall.com model, stock, vin search won't strip "white space" if accidentally entered before the numbers, so search for stk # ' 019568' and it will not find the vehicle http://beta.fitzmall.com/Inventory/SearchResults 3/12/2013 4:46:24 PM
Khy Tilton tiltonk@fitzmall.com try this search: I'd like to find the least expensive new toyota corolla you have in stock. functionality seems to be here to perform search, but it doesn't work http://beta.fitzmall.com/Inventory/SearchResults 3/12/2013 4:43:12 PM
Brian Chanin chaninb@fitzmall.com How many passengers? Looks like this important information is still not being displayed in an easy to find area. I am looking for vans for a customer and have no idea of the passenger capacity/rating. Bug Done http://staging.fitzway.net/Inventory/Detail/1031724865139 3/11/2013 3:58:05 PM
Archie Donaldson Donaldsona@fitzmall.com I think it would be a little easiser to find out whats on the ground and whats on order if you catorgarize them seprerately or at least put the on order vehicles after all the vehicles that are already on the ground. Enhance On Hold http://beta.fitzmall.com/Inventory/SearchResults 3/11/2013 9:21:40 AM
Maria Fittro fittrom@FitzMall.com When I plugged Stock # s251366a into the space to search - no such inventory was found; however, the unit was found on the former web site. FYI, Maria Fittro - Sales Hyundai Subaru Bug Done http://beta.fitzmall.com/Finance/CreditApplication/0?returnUrl=False 3/8/2013 4:16:13 PM
H.S.Dayal dayalh@fitzmall.com When we respond to our customers and send a link for a car that we are offering. They are not able to see the details by opening the link. This was quite possible in the old website. Needs to be looked into and corrected. Bug Done http://beta.fitzmall.com/ 3/8/2013 4:03:48 PM
ALI SHIRAZIA SHIRAZIA@FITZGERALDAUTOMALL.COM WHY YOU TAKE THE VEHICLE SPECIFICATIONS AWAY WE CAN NOT MAKE THE CUSTOMER WAITH ON PHONE TO LOOK AT SOURCE BOOK ALL THIS NEW SYSTEM IS. B S. EVRYTHING WAS EASY WHY YOU CHANGE ALL THAT TO B S I THINK MANY SALES PEOPLE AND SOME CUSTOMER COMPLINE ALL THIS IS B S B S B S BS BS BS I WILL NOT USED THIS NEW SYSTEM AND THIS IS MY LAST FEEDBACK Bug Done http://beta.fitzmall.com/Inventory/Detail/LFTD142EI26*O:2012-12-05T15:03:59.990 3/7/2013 7:32:15 PM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM DONT YOU THINK YOU SHOUD HAVE MORE INFORMTION FOR US AND CUSTOMER TO LOOK FOR MANUAL OR AUTOMATIC OR 4CY OR V6 OR V8 ARE YOU LOOKING AT ARE FEEDBACK Bug Done http://beta.fitzmall.com/ 3/7/2013 1:47:56 PM
ALI SHIRAZI shirazia@fitzmall.com i said that befor i will say it one more time to make it easy and save sales person time have the coler next stock Comment Done http://beta.fitzmall.com/Inventory/Detail/1219325298489 3/7/2013 10:31:56 AM
Olga KuznetsovaO@Fitzmall.com try to search just used cars in my store- Toyota GA clear everithing, reset search, does not give me optoins for used cars Bug In Progress http://beta.fitzmall.com/Inventory/SearchResults# 3/6/2013 12:38:45 PM
ALI SHIRAZI SHIRAZIA@FITZMAILL.COM I TRY TO PRINTH STOCK NUMBER050659 SIENNA I CAN NOT GET THE PRINT FOR THIS CAR MY CUSTOMER IS IN FINANCE INFORMION SHOUD STAY IN SYSTEM UNTIL END OF THE DAY ALSO NO ONE LIKE THIS NEW VEB SIDE Bug In Progress http://beta.fitzmall.com/ 3/4/2013 5:59:40 PM
Kevin morrisonk@fitzmall.com Very often lately on the initial home page load, the scrolling banners are not present and the Vehicle Search boxes stretch across the screen. Refresh corrects the issue Bug Done http://beta.fitzmall.com/ 3/4/2013 7:54:32 AM
Bill mcclureb@fitzmall.com GA S1 is stated as LAKEFOREST CHRYSLER JEEP HYUNDAI SUBARU. http://beta.fitzmall.com/Inventory/Detail/0110187542141 Bug Done http://beta.fitzmall.com/Inventory/Detail/0110187542141 3/2/2013 3:11:38 PM
Christa Stevenson stevensonc@fitzmall.com Under "Locate Us" an error message pops up immediately saying " The automatic detection services is not working. PLease fill in your zip code." Is this section of the website supposed to have location services? Bug In Progress http://beta.fitzmall.com/Store/StoreLocator 2/28/2013 3:29:02 PM
Christa Stevenson stevensonc@fitzmall.com Under "Value My Trade" , when you try to click on the Kelley Blue Book icon, it does not take you to that website like the Blck Book icon does. Bug Done http://beta.fitzmall.com/Trade/ValueMyTrade 2/28/2013 3:23:29 PM
Christa Stevenson stevensonc@fitzmall.com Under the "News" tab - Under the story for the Child Safety Seat Law Changing, there is a link to open a PDF to read about the news further. When clicking on that it gives you an error message and no PDF to look at. Same thing happens for the Hyundai Hope on Wheels Story, too. Bug Done http://beta.fitzmall.com/ 2/28/2013 3:18:35 PM
Christa Stevenson stevensonc@fitzmall.com Feedback tab is not working on the News tab page. It tells you to try back at another time. Bug Done http://beta.fitzmall.com/ 2/28/2013 3:18:09 PM
SOI spunch@fitzmall.com your red top menu for seaching. for example: 1. clck on contact us 2 mouse over on the menu in NEW/USED search. The line-feed has been changed after click one of them. Bug Done http://beta.fitzmall.com/Consumer/WhatIsTheFitzWay 2/28/2013 2:09:00 PM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM WHEN WE LOOK FOR PRE-OWNED CAR MANUEAL THER ARE NO PLASE TO SHOW ARE WE LOOKING FOR AUTO OR MANUEAL Duplicate Done http://beta.fitzmall.com/ 2/27/2013 11:00:36 AM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM I SAID IT BEFOR COOLER FOR THE CAR SHOUD BE BY STOCK NUMBER Comment Done http://beta.fitzmall.com/Inventory/Detail/LFTDR04B769*O:2012-12-19T23:15:04.077 2/27/2013 9:51:03 AM
Brian Chanin chaninb@fitzmall.com Did we drop the ability to search by Hybrid/Alternative Fuel vehicles? Are we considering a way to search by fuel economy? Comment Done http://staging.fitzway.net/Inventory/SearchResults 2/26/2013 10:22:22 AM
Brian Chanin chaninb@fitzmall.com 266567AA is another example where Chrome only has one model option. The website is listing both manual and automatic. Bug Done http://staging.fitzway.net/Inventory/Detail/0222514690578 2/25/2013 7:37:20 PM
Brian Chanin chaninb@fitzmall.com The used vehicles are not noting how many passengers they hold on the new site. This is important to show under the Quick Glance section. Bug Done http://staging.fitzway.net/Inventory/Detail/0509886623561 2/22/2013 5:37:53 PM
Brian Chanin chaninb@fitzmall.com Many of the used vehicles are listing both automatic and manual transmissions. The one I am looking at now is T188596B. Both the Quick Glance and the Features list both. You will find this on many of the vehicles. Bug In Progress http://staging.fitzway.net/Inventory/Detail/3FAFP31351R117774 2/22/2013 5:24:26 PM
Breton Grant grantb@fitzmall.com after pushing more buttons on the site, it seems that the "trims" refine option is the only one that does not do anything... Bug Done http://beta.fitzmall.com/Inventory/SearchResults 2/21/2013 9:30:50 AM
Breton Grant grantb@fitzmall.com after refining my search to new volkswagen passat, I tried to narrow my search by trim level using the "refine search" option on the left....checked the box of the trim I wanted.... then ... nothing happened. Is there a launch button I am missing?? Bug Done http://beta.fitzmall.com/Inventory/SearchResults?Conditions=NEW&Makes=VOLKSWAGEN&Models=PASSAT&Prices=&KeyWordSearch=&UseCriteria=true 2/21/2013 9:28:46 AM
Jerry Roberts robertsj@fitzmall.com I have spot checked some of the toll free numbers on this new website and found many errors. Where did you get these numbers??? Do you have a database that it pulls from that needs correcting? Bug In Progress http://beta.fitzmall.com/Store/Brand/40/vpgmv1 2/20/2013 1:17:19 PM
Brian Chanin chaninb@fitzmall.com For used vehicles, are we in the same sync as the main website for all updates/changes? I made a few changes to Manager Comments that are on the current website but are not on the new one for example. Bug In Progress http://staging.fitzway.net/Inventory/SearchResults 2/19/2013 10:59:07 AM
Jerry Roberts robertsj@fitzmall.com New Site,bottom dark grey area, have two links that do the same thing SERVICE&PARTS SERVICE&PARTS DEPARTMENT Bug Done http://beta.fitzmall.com/ 2/18/2013 12:33:32 PM
David Jenkins jenkinsd@fitzmall.com On Hamdyman disclouse page is sates *All sales are *final Bug In Progress http://staging.fitzway.net/Inventory/SearchResults 2/13/2013 3:13:23 PM
harold redden reddenh@fitzmall.com searching for chrysler crossfire from home page. ger to results same vehicle from wheaton inventory Bug Done http://staging.fitzway.net/Inventory/SearchResults?Conditions=ALL&Makes=CHRYSLER&Models=CROSSFIRE&Prices=&KeyWordSearch=&UseCriteria=true 2/13/2013 12:49:45 PM
Gil briggsg@fitzmall.com under "service specials" our Toyota & Scion service department is listed as "Used Car City 355 Toyota or Scion service". It is my option the service customer will never find this, our customer's know us by "Toyota Service and Parts Center Gaithersburg....... Enhance In Progress http://beta.fitzmall.com/ServiceParts/ServiceSpecials 2/11/2013 11:50:54 AM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM I PUSH FOR NEW CAMRY 2532 LE WHY I GET GOD DAM USED HANDY MAN WITH THIS STOPED SYSTEM WE CAN NOT MAKE SALES Bug Done http://beta.fitzmall.com/Inventory/SearchResults 2/7/2013 8:09:13 PM
ALI SHIRAZI SHIRAZIA@FITMALL.COM I SEARCH FOR ALL NEW CARS WHY I AM GETHING USED CARS FIRST SHOUD BE BUTON HAVE NEW CARS AND USED CAR IN BOX SPARITED Bug Done http://beta.fitzmall.com/Store/Brand/33/scion 2/7/2013 8:04:34 PM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM I PUNCH THE FJ NEED INFORMTION ON FJ WHY YOU SHOW ME 2013 HIYLANDER WHEN I PUSH THE FJ ALL THE FJ SHOUD SHOW UP Comment Done http://beta.fitzmall.com/Inventory/SearchResults?Makes=Toyota&Models=FJ Cruiser&Conditions=NEW&UseCriteria=true 2/7/2013 2:47:26 PM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM I REQUST FOR USED SEQUIA WHY YOU SHOW ME 2013 HIYLANDER WHY YOU SEND THE CUSTOMER TO OTHER DEALER Comment Done http://beta.fitzmall.com/Inventory/SearchResults?Conditions=USED&Makes=TOYOTA&Models=SEQUOIA&Prices=&KeyWordSearch=&UseCriteria=true 2/7/2013 2:41:57 PM
ALI SHIRAZI SHIRAZIA@FITZMALL.COM EXT.COLOR & INT COLOR SHOUD BE NEXT TO STOCK NUMBER Comment Hold http://beta.fitzmall.com/Inventory/Detail/LFTDR04B769*O:2012-12-19T23:15:04.077#ad-image-0 2/7/2013 12:51:12 PM
Bill mcclureb@fitzmall.com CPO logo and results "A". When you click on the area like Mid-Atlantic and then on the CPO the results are for the entire company. We mat have discussed this before(???). Bug Done http://beta.fitzmall.com/Inventory/SearchResults?Refine=Certified&UseCriteria=true 2/5/2013 4:00:52 PM
Brian Chanin chaninb@fitzmall.com The past couple of days the site is duplicating the inventory. For example, if there are 4 cars found, it shows the list of 4 cars then shows the same 4 cars again for a total of 8 vehicles displayed. For one car, it shows the same car two times. Bug Done http://staging.fitzway.net/Inventory/SearchResults 2/5/2013 9:49:00 AM
kenny booth boothk@fitzmall.com we show 73 on fitzmall.com and only 53 on new site Bug Hold http://staging.fitzway.net/Inventory/SearchResults 2/5/2013 9:24:24 AM
Bill mcclureb@fitzmall.com Need a more pronounced Store Locator link or when you hover over a logo a window comes up and says Locations and inventory. Zip code "locate Us" is ok but if I am looking to find where the brand is ;ocated that does not get the job done. Enhance In Progress http://beta.fitzmall.com/ 2/4/2013 12:29:10 PM
justin beam beamj@fitzmall.com it would be nice to look the vehicles up by models and type without having to put in a specific brand. Actually if the new site had the same search criteria as the older site it would be super helpful just in the"new site format" Comment Done http://beta.fitzmall.com/Inventory/SearchResults 1/31/2013 3:23:36 PM
Bill McClure mcclurebill@msn.com under the heading of sercice & parts sub. caterory Collision center the selections are windshield repair Paintless dent removal and deati service. Does not speak to full body shop insurance repairs. In order to get the full message as a consumer you need to work to get that info. Comment Done http://beta.fitzmall.com/ServiceParts/WindshieldRepair 1/31/2013 11:26:53 AM
jerry roberts robertsj@fitzmall.com I just found a picture add for Suzuki Whtn shows 855-324-7850, which is Whtn new cars so this number is ok to use Bug In Progress http://beta.fitzmall.com/Inventory/SearchResults?Makes=Suzuki&Models=SX4&Conditions=NEW&UseCriteria=true 1/29/2013 5:51:53 PM
Jerry Roberts robertsj@fitzmall.com Fitz Suziki Whtn shows 855-679-9642 This is a Anap Mazda number. Since Suzuki was going away we did not get a 855 toll free for them If we need one, let me know and I will get one? Bug In Progress http://beta.fitzmall.com/Store/Brand/36/suzuki 1/29/2013 5:48:45 PM
Jerry Roberts robertsj@fitzmall.com Fitz Suzuki Florida shows 855-730-6801 should be 855-730-6804 Bug In Progress http://beta.fitzmall.com/Store/Brand/36/suzuki 1/29/2013 5:46:52 PM
Ben Kelley kelleyb@fitzmall.com seems easy to navigate. after scrolling through a few pictures I tried going back to my previous page by tapping the back button. Instead of returning to the previous page it just did a reverse scroll through all the pictures I already glanced through, one at a time. Sight looks great Enhance Done http://staging.fitzway.net/Inventory/Detail/1221988369167#ad-image-11 1/29/2013 5:40:23 PM
Brian Chanin chaninb@fitzmall.com The following results came back in no particular order. From the search page I selected all used vehicles. I then selected the Body Style of 'SUV' then went to 'Options' and clicked 'All / 4 Wheel Drive' The first vehicle is AR74197A for $11,788, followed by EP17054 for $6,995 and it jumps all over the map from there. Bug In Progress http://staging.fitzway.net/Inventory/SearchResults 1/29/2013 4:04:06 PM
justin beam beamj@fitzmall.com page looks great, however it would be great if we could still look up vehicles according the "mileage lowest" first. Also when I copy and paste links to clients they cannot view the page. Its not everyone however its happening way more frequent than the previous fitzmall site. Lastly when we go to look up cars by year make and model, the page has to re-load each and every time you select "year" then "make" then "model" via the drop down menus. Call or email me if you have any questions. Thats really all i see. Other than that it looks fresh. Justin Beam Enhance Done http://beta.fitzmall.com/ 1/29/2013 11:36:04 AM
Ed Zayas zayase@fitzmall.com When selecting the "Printer Friendly" feature when looking at a specific car, the "Printer Friendly" page only displays the "Guaranteed Low Price". I think it's important to also show the MSRP of the vehicle on that page to put the selling price in better perspective. Enhance In Progress http://staging.fitzway.net/Inventory/Detail/1123510326565#ad-image-1 1/28/2013 10:22:51 AM
Brian Chanin chaninb@fitzmall.com Many of our documents are out of date, the do not include all of the showrooms plus they are not updated to reflect the changes to points of presence. Enhance In Progress http://staging.fitzway.net/Consumer/ConsumerLinks 1/26/2013 5:08:19 PM
Brian Chanin chaninb@fitzmall.com The "What You Should Know" document, on Comsumer Links, is out of date. Many of the products in the Dealer Add-On section are either no longer offered or the pricing is different. In addition, the phone number's for Used Car City are incorrect. Enhance In Progress http://staging.fitzway.net/Consumer/ConsumerLinks 1/26/2013 5:06:04 PM
soi spunch@fitzmall.com Please search stk#C136971 Comment Done http://beta.fitzmall.com/Inventory/SearchResults 1/25/2013 4:20:49 PM
Christa Stevenson stevensonc@fitzmall.com Under the Service & Parts dropdown - there is a typo - it says "Service & Parts Deptartment" Bug Done http://beta.fitzmall.com/ServiceParts 1/23/2013 12:10:05 PM
Brittany zimmermanb@fitzmall.com Maybe have a clear button for compare your saved vehicles like the one in your selections. Enhance Done http://beta.fitzmall.com/Inventory/SearchResults 1/22/2013 1:16:50 PM
Jerry Roberts robertsj@fitzmall.com 138 point inspection report link is showing old form. Newer one is on server Bug Done http://beta.fitzmall.com/Inventory/VehicleChart 1/22/2013 11:11:36 AM
Jerry Roberts robertsj@fitzmall.com consumer links at bottom How to spot a water damaged veh, shows this? 404 File Not Found - Elvis has left the building! Bug Done http://beta.fitzmall.com/404?aspxerrorpath=/Content/articles/Flood-Damage.pdf 1/22/2013 9:33:54 AM
Jerry Roberts robertsj@fitzmall.com locate us, location 2 shows 907 address for Toyota/ this is showing Service and Parts/ Service and Parts are at 18707. Their ph# is 3019219525 Bug Done http://beta.fitzmall.com/Store/StoreLocator 1/22/2013 9:30:07 AM
Luis Linero Linerol@fitzmall.com It would be best forour customers when doing a specific car search to have instead of "search by, Model # Stock # or Vin # , to have Stock# Vin# or model#. Comment Done http://beta.fitzmall.com/ 1/21/2013 6:52:02 PM
Jerry Roberts robertsj@fitzmall.com Do we really still have 20 Brands of New Cars as this states?? Comment Done http://beta.fitzmall.com/Inventory/SearchResults 1/21/2013 5:33:31 PM
Jerry Roberts robertsj@fitzmall.com under LOCATE US ph number ,location 16,Fitz Chrys should be 727-437-0800 Bug Done http://beta.fitzmall.com/Store/StoreLocator 1/21/2013 3:48:35 PM
Jerry Roberts robertsj@fitzmall.com under LOCATE US ph number for Lex Park is wrong should be 301-737-0088 Bug Done http://beta.fitzmall.com/Store/StoreLocator 1/21/2013 3:44:30 PM
Jerry Roberts robertsj@fitzmall.com under LOCATE US #1 red pointer missing from map Bug Done http://beta.fitzmall.com/Store/StoreLocator 1/21/2013 3:39:54 PM
Binder binder@fitzmall.com 1- Customers can only find out we have Mgr. Spls. by waiting for scrolling ads. 2- when you click on sprcials, you get ALL inventory. Bug Done http://beta.fitzmall.com/Inventory/SearchResults 1/21/2013 1:29:02 PM
Aj Tucker tuckera@fitzmall.com Also, all characters in the equipment column are cut off midway throught the page... Bug In Progress http://beta.fitzmall.com/Inventory/Detail/FOCV226779:2012-09-24T23:15:04.550#ad-image-0 1/21/2013 11:47:21 AM
AJ Tucker tuckera@fitzmall.com I noticed when I select a used car, when go through the pictures and then want to go back to the main screen, i have to click back for each picture that I looked at. Might there be a way to overide that and go back to the main search page with just one click of the back button? Enhance Done http://beta.fitzmall.com/Inventory/Detail/1023242778958#ad-image-2 1/21/2013 10:12:18 AM
Marjorie burkem@fitzmall.com The old site has the Kelley Bluebook price and the month/year the price is good for. On the new site it has the Kelley Bluebook price but not the month and year. Enhance Done http://beta.fitzmall.com/Inventory/SearchResults 1/21/2013 10:09:33 AM
Kevin kevin@fitzmall.com Price Range on Refine Search is backwards. I'll send a screen shot Bug Done http://beta.fitzmall.com/Inventory/SearchResults 1/21/2013 8:41:02 AM
ROBERT HESS HESSR@FITZMALL.COM USED CAR SEARCHES GIVE MULTPLE OPTIONS FOR SAM CAR EXAMPLE FORESTER AND FORESTER NATIONAL WASTES TIME NEED TO PULL ALL AT ONCE Enhance Hold http://beta.fitzmall.com/Inventory/SearchResults 1/20/2013 2:27:13 PM
Bill mcclureb@fitzmall.com Need a more prominent/ noticeable Facebook link Enhance Hold http://beta.fitzmall.com/ 1/19/2013 2:54:50 PM
Bill McClure mcclureb@fitzmall.com Take a look at VW for Annap. Click on VW logo and look for Passat. Currently (today) shows 1 in stock. Kemmy has 60 plus. Bug Done http://beta.fitzmall.com/Store/Brand/38/volkswagen 1/19/2013 11:13:47 AM
Khy Tilton tiltonk@fitzmall.com Search results should display all in-stock vehicles before displaying on order vehicles. Enhance In Progress http://beta.fitzmall.com/Inventory/SearchResults 1/19/2013 11:01:40 AM
kevin kevin@fitzmall.com need incentive announcements on resultsb Enhance Done http://staging.fitzway.net/Inventory/Detail/CDOH583955:2012-12-18T23:15:05.963 1/19/2013 10:46:27 AM
kevin kevin@fitzmall.com need invoice where appropriate (all non-maap and most maap) Enhance In Progress http://staging.fitzway.net/Inventory/Detail/CDOH583955:2012-12-18T23:15:05.963 1/19/2013 10:45:47 AM
Aj Tucker tuckera@fitzmall.com When searching for a 4wd/Awd vehicle, I check the box in features/options list and a lot of fwd and rwd list. Not only 4wd/Awd vehicles are listed..... Also when clicking next page, it does not take you to the top of the next page, it takes you to the next page but leave you at the bottom.. thanks Enhance Done http://beta.fitzmall.com/inventory/searchresults 1/19/2013 10:28:29 AM
H.S.Dayal dayalh@fitzmall.com I tried to go to page 2 for model code 4432 it brings you to Camry hybrids model code 2560 does not show me additional Rav-4s model 4452? Also it does not tell me if the car is on order or in stock I can make that out from the stock number but old websight also mentioned that the car was on order so customers will not know even though I can make that out Bug Done http://beta.fitzmall.com/Inventory/SearchResults?KeyWordCategory=ModelNumber&KeyWordSearch=4452&UseCriteria=true 1/19/2013 10:12:39 AM
ROBERT HESS HESSR@FITZMALL.COM DID A SEARCH FOR S271866 INSTOCK FOR 6 DAYS IN STATUS 1 IN REYNOLDS AND NOTHING COMES UP WHEN SEARCHED BY STOCK NUMBER Bug Done http://beta.fitzmall.com/Inventory/SearchResults?KeyWordCategory=ModelNumber&KeyWordSearch=S271886&UseCriteria=true 1/18/2013 6:58:37 PM
Caitlin TORRISIC@FITZMALL.COM I reeeeeeeally don't like that everytime I am searching a vehicle it refreshes after I pick new/used then what make and model and options. It takes too much time especially when our computers are 1000 years old. Enhance Hold http://beta.fitzmall.com/Inventory/SearchResults 1/18/2013 5:57:39 PM
Aj Tucker tuckera@fitzmall.com On New Volkswagens, When priting the printable version of a vehicles information, it does not indicate Vehicle trim level. Ex. Stock #M224936 is an SEL w/Nav. It does indicate in the features that Navigation is included, but would be easier for employee's as well as customers during the car shopping to have the trim level indicated. New website is great! Enhance Done http://beta.fitzmall.com/ 1/18/2013 5:02:54 PM
Khy Tilton tiltonk@fitzmall.com Suggest 'Refine Search by Location' start expanded by default. Not only does this draw attention to the various stores, but draws attention to the ability to refine their search in general Enhance Hold http://beta.fitzmall.com/Inventory/SearchResults?KeyWordCategory=ModelNumber&KeyWordSearch=1838&UseCriteria=true 1/18/2013 4:17:30 PM
John Albright albrightj@fitzmall.com On a search. We did a stock #. We didnt relize that you have to pick model vin or stock. It took us several atemps to get what we wanted both my self khy and jamie. That make it a little hard if you dont already know. It may cause confustion. Thanks, Johnny Enhance Done http://beta.fitzmall.com/ 1/18/2013 2:22:49 PM
Khy Tilton tiltonk@fitzmall.com 1. car detail page, mouse-over small 'email' in upper right corner to lock up browser (i can consistently recreate this lockup) 2. search results page: when selecting items to refine search, the search results are not impacted by the requested additional search criteria 3. when operating in a reduced-size browser, the Find Your Car with form fields below are pushed off the screen (shouldn't this be on the left side?) Bug Test http://beta.fitzmall.com/ 1/18/2013 2:07:53 PM
ROBERT HESS hessr@fitzmall.com when searching inventory the on order is not showing for cars that are on order. ***this is very important.*** Bug Done http://beta.fitzmall.com/Inventory/SearchResults 1/18/2013 2:06:15 PM
Brian Chanin chaninb@fitzmall.com continued ....On the Price option ... can we also allow more flexability in the selection? Right now it jumps in $5k increments. Can we have a drop down for min and max versus the slide and allow either free form entry or $1k ranges? Enhance Done http://staging.fitzway.net/Inventory/SearchResults 1/18/2013 12:40:16 PM
Brian Chanin chaninb@fitzmall.com Can we make the Price option more flexable? First, allow both the minimum and maximum price to be adjusted at the same time. Also, allow more flexabl Enhance Done http://staging.fitzway.net/Inventory/SearchResults 1/18/2013 12:37:08 PM
Harold Redden reddenh@fitzmall.com Please change the reference to "Delivered Internet Price" to FitzWay Low Price. Thanks! Enhance Done http://staging.fitzway.net/Consumer/BestPriceGuarantee 1/17/2013 6:06:44 PM
Harold Redden reddenh@fitzmall.com Yellow "Save Money ...." box does not display on used vehicles. Thanks! Enhance Done http://staging.fitzway.net/Inventory/Detail/0613269832791 1/17/2013 5:38:51 PM
David jenkinsd@fitzmall.com On the all the slidebars we need to do something to make it more intuitive that you can adjust the criteria. Enhance DOne http://staging.fitzway.net/Inventory/SearchResults 1/17/2013 5:24:42 PM
Harold Redden reddenh@fitzmall.com Please remove the Fitzgerald Auto Mall header from the AutoCheck report. Thanks Enhance Done http://staging.fitzway.net/Inventory/Detail/1113966579616 1/17/2013 5:21:35 PM
Mike Calabrese calabresem@fitzmall.com Site looks good on widescreen monitors. However, the text position is all over the place on my 4:3 screen. Mostly overlapping. Check source code? Bug Test http://staging.fitzway.net/ 1/17/2013 4:15:47 PM
Kevin morrisonk@fitzmall.com Match the locations on the vehicles with the Locations list in the search Bug Done http://staging.fitzway.net/Inventory/SearchResults 1/17/2013 12:08:12 PM
Kevin morrisonk@fitzmall.com The Used Car Programs graphic is not horizontally lined up with Clearance Specials. Also, can the red portion be left justified like the other graphics? Bug Done http://staging.fitzway.net/ 1/17/2013 12:07:09 PM
Brittany zimmermanb@fitzmall.com For Fitzgerald Auto Mall White Flint Hyundai Subaru The correct addresses are Hyundai 11411 Rockvill Pike Subaru 11407 Rockville Pike http://staging.fitzway.net/Store/StoreLocator 1/16/2013 4:43:49 PM
Harold Redden reddenh@fitzmall.com The Toyota logo shows on the home page when the southeast region is selected Bug Done http://staging.fitzway.net/ 1/16/2013 11:56:51 AM
Brian Chanin chaninb@fitzmall.com I ran a used car search for all Coroll's in the company. I noticed that the last car for each page is also the first car for the next page. I tried this with several other searches and it is the same. In addition, it appears that the total found includes the dupes. For example, it says we have 12 total Toyota's at Used Car City but once you adjust for the dupe from the end of page one, that is at the top of page two, there are actually only 11 - with 11 being the actual number of Toyota's we have listed. Bug Done http://staging.fitzway.net/Inventory/SearchResults 1/15/2013 11:14:53 AM
Brittany zimmermanb@fitzmall.com This looks beautiful!!! Comment Done http://staging.fitzway.net/Inventory/VehicleChartCertified 1/14/2013 3:50:25 PM
Brian Chanin chaninb@fitzmall.com I put in the stock number of a Handyman vehicle, from the search page, but did not get any results. I had to go click on the Handyman Specials banner before the vehicle would show up. Bug Done http://staging.fitzway.net/Inventory/SearchResults 1/11/2013 10:14:14 AM
Brian Chanin chaninb@fitzmall.com Will the response time of the site improve when it is put on the main server? If not then it is going to be an issue. Comment Done http://staging.fitzway.net/ 1/8/2013 9:31:57 AM
Brian Chanin chaninb@fitzmall.com The recent change to the search page has caused an issues if someone enters a stock number from the main page. The default appears to be Model Number, so the search returns with no results as described. YOu have to then select stock number from the results page to get it to work. I did not test this yet with a VIN. Enhance Done http://staging.fitzway.net/Inventory/SearchResults?KeyWordSearch=CP07972&UseCriteria=true 1/7/2013 11:43:33 AM
Brian Chanin chaninb@fitzmall.com On the main page we use the term 'Class' as a main search otpion, on the serach results page if becomes 'Body Styles' as part of the Refine Search section. Should we make this more consistent one way or another? Comment Done http://staging.fitzway.net/Inventory/SearchResults?Conditions=ALL&Makes=DODGE&Models=&Styles=SUV&UseCriteria=true 1/2/2013 2:34:32 PM
Brian Chanin chaninb@fitzmall.com Do we want the main page search box to allow a customer to select a 'Class' of vehicle even if they do not select a make? For example, maybe someone just wants to see a list of SUV's regardless of make? If they have to go to the search results page then the Class selection is moved down the page so not as easy to identify. Enhance Done http://staging.fitzway.net/ 1/2/2013 2:32:46 PM
Brian Chanin chaninb@fitzmall.com I can not clear the last vehicle out of the "Compare Your Saved Vehicles" area of the search page by just clicking the X. I had to use the 'Reset Entire Search' option to clear it out. Bug Done http://staging.fitzway.net/Inventory/SearchResults# 1/2/2013 1:56:23 PM
SUSAN BARTON bartons@fitzmall.com ???????? in 4th from bottom sentance in OE Glass replacement Comment Done http://staging.fitzway.net/ServiceParts/WindshieldRepair 12/31/2012 12:42:52 PM
SUSAN BARTON bartons@fitzmall.com Why have Lakeforest 355- Hyundai Service and Lakeforest Russell Ave -Hyundai Service? Confusing to a customer. Same for Subaru. Bug In Progress http://staging.fitzway.net/ServiceParts/ServiceAppointment 12/31/2012 12:36:17 PM
Brian Chanin chaninb@fitzmall.com I compared 2 new vehicles, they only show the MSRP but do not show the Selling Price. Bug Done http://staging.fitzway.net/Inventory/CompareVehicles?keys=LFT013600:2012-12-19T23:15:04.077&keys=1203536770046 12/30/2012 12:42:42 PM
Brian Chanin chaninb@fitzmall.com "Compare Vehicles" for used vehicles is displaying the KBB Value as a MSRP number. The actual selling price is not represented. In addition, we should probably look into offering a Printer Friendly option for the results. Enhance Done http://staging.fitzway.net/ 12/29/2012 10:30:47 AM
Brian Chanin chaninb@fitzmall.com The Fuel, Engine and Transmission fields are blank on most used vehicles on the new site, but the information is displayed on the current site. Bug Done http://staging.fitzway.net/Inventory/Detail/0624537380398#ad-image-0 12/29/2012 10:27:56 AM
Brian Chanin chaninb@fitzmall.com For "Certified Pre-Owned" vehicles, do we need or want to break it down further as far as FitzWay Certified (FC) and Manufacturer Certified (MC) on the search options? They key is the field we are using as we also have TCUV, etc.... Enhance Hold http://staging.fitzway.net/Inventory/SearchResults 12/29/2012 10:17:12 AM
Brian Chanin chaninb@fitzmall.com From the main page "Find Your Car" after selecting a 'Make' there are NO 'Models' being made available to select from. Bug Done http://staging.fitzway.net/ 12/29/2012 10:12:22 AM
Brian Chanin chaninb@fitzmall.com Using Refine Search I attempeted to change the Price range. Because the search tries to change the results immediately, I can not successfully set both a start and end point. Comment Done http://staging.fitzway.net/Inventory/SearchResults 12/28/2012 10:34:33 AM
Brian Chanin chaninb@fitzmall.com Why does Refine Search have both a Showroom and a Location option? Bug Done http://staging.fitzway.net/Inventory/SearchResults?Prices=0-10995&Conditions=USED&UseCriteria=true 12/28/2012 10:32:01 AM
Christa Stevenson stevensonc@fitzmall.com Under "Still cannot Find What You Are Looking For? note - on current FitzMall website this is under each vehicle, so that we (IDD) knows what location the customer was shopping. Sometimes this is a deciding factor when sending this out as a lead. Can we add the customer's location or add something so that IDD has an indicator on where to send these? We sell some products in multiple places and sometimes customers are not willing to travel to purchase. Enhance Done http://staging.fitzway.net/Inventory/Specials?Specials=True&UseCriteria=true 12/27/2012 3:36:30 PM
kevin flynn flynnk@fitzmall.com There is an issue with clearance vehicles. It's showing the clearance on the bottom of the page. Also showing on order vehicles first. Bug Hold http://staging.fitzway.net/Inventory/SearchResults 12/27/2012 9:31:50 AM
kevin flynn flynnk@fitzmall.com Searching the inventory is confusing. For example, when you type in model # 1838 it goes to incoming units and not in stock units. Also, it's not doing results by price. ( lowest to highest ). Bug Done http://staging.fitzway.net/Inventory/SearchResults# 12/27/2012 9:23:22 AM
SUSAN BARTON bartons@fitzgeraldautomall.com Detail services descriptions cutting off. Bug In Progress http://staging.fitzway.net/ServiceParts/DetailServices 12/26/2012 12:49:49 PM
SUSAN BARTON bartons@fitzgeraldautomall.com Are used car outlet and used car city the same when someone tries to schedule a toyota or scion appt? Both in there. I really think 'Gaithersburg' or 'Lakeforest' should be in there as being a customer I still would not be sure where it is. Especially our new car customer's. How about a tab with Fitz Lakeforest - Toyota? Bug In Progress http://staging.fitzway.net/ServiceParts/ServiceAppointment 12/26/2012 12:41:54 PM
Christa Stevenson stevensonc@fitzmall.com Are we going to add a "locations" page like the old website? I like being able to access all locations in one area like before. Comment Done http://staging.fitzway.net/ 12/24/2012 10:38:10 AM
Brian Chanin chaninb@fitzmall.com This is for the search results page. When using the "Vin/Model/Stock #" option can we turn off the instant look-up feature? Sometimes things stall out when you have just a few characters typed in. specially for someone that types slow. Let them complete the entry and then hit enter? Unless you have a way to delay the instant search for a few seconds? Enhance Done http://staging.fitzway.net/Inventory/SearchResults 12/23/2012 12:14:10 PM
Brian Chanin chaninb@fitzmall.com It appears that as the slideshow runs through used vehicle pics that a new page is generated. The net result is a user that wants to click BACK to the previous results page may not be able to figure out why it is not working - otherwise they end up having to go back dozens of pages or more depending on how long they spend reading over the information. Bug Done http://staging.fitzway.net/Inventory/Detail/0822623012722#ad-image-13 12/22/2012 1:52:14 PM
Brian Chanin chaninb@fitzmall.com I just updated the pics for a used car. The new website has the old pics on the thumbnails but shows the new pics in the main pic window (slideshow). Bug In Progress http://staging.fitzway.net/Inventory/Detail/1002831981838#ad-image-1 12/22/2012 1:08:36 PM
Harold Redden reddenh@fitzmall.com Please add a link under each model for "search all" Enhance Done http://staging.fitzway.net/Store/Brand/6/chevrolet 12/11/2012 3:48:14 PM
Harold Redden reddenh@fitzmall.com Change "Pressroom" to "News" on menu. Mrs. Shao would like to organize press releases by release date, headline, and picture. Let's discuss next opportunity Enhance Done http://staging.fitzway.net/ 12/11/2012 1:26:55 PM
Brittany zimmermanb@fitzmall.com Maybe make buttons a little smaller... and I'm thinking maybe making them all but payment calculator a different color (yellow/orange?) They are all blending together right now. Enhance Done http://staging.fitzway.net/Inventory/Detail/1015554256618 12/10/2012 10:43:04 AM
Ryan silver@firewall.com Model number next to trim on details Bug Done http://staging.fitzway.net/Inventory/Detail/1FAHP35N49W270305 12/8/2012 8:04:52 AM
Christa Stevenson stevensonc@fitzmall.com For IDD purposes for distributing leads, we really need a way to be able to tell the difference between the Gaithersburg and Clearwater showrooms when looking at used cars on the website. As it is now, IDD has to look up the last two digits of the price of the car, and sometimes that is not completely accurate. Thanks. Bug Done http://staging.fitzway.net/Home/FeedBackReport 12/6/2012 2:52:59 PM
Brian Chanin chaninb@fitzmall.com The 'Detail' page for vehicles should include the same model and other information the search results page displays. For example, stock number DP80837 is a 2004 Toyota Sienna - the detail page drops the "LE 7-Passenger" part of the description. Enhance Done http://staging.fitzway.net/Inventory/Detail/0705181286038#ad-image-6 12/3/2012 2:22:14 PM
Christa Stevenson stevensonc@fitzmall.com On the "What is the Fitzway" page, under the programs section, you should make the BPP image a live link to the BPP pdf. Also, do the same thing for the Used Car Certification logo, that is if we have an explanation somewhere explaining all that is involved with that. Enhance Done http://staging.fitzway.net/Consumer/WhatIsTheFitzWay 11/30/2012 3:46:34 PM
Christa Stevenson stevensonc@fitzmall.com I do not like the bright white background on the service pages. We need a different color, even if it is grey. Enhance Hold http://staging.fitzway.net/ServiceParts/ServiceAppointment 11/30/2012 3:34:01 PM
Christa Stevenson stevensonc@fitzmall.com For the Collision Center page - Don't we have a seperate website for the collision centers? If we do, what about adding the web link to the Collision Center page? Comment Hold http://staging.fitzway.net/ServiceParts/Collision 11/30/2012 3:28:56 PM
Brittany zimmermanb@fitzmall.com It would be nice to have a "quick search" on this page that is already set for the selected make. I have an idea similar to the main homepage for the layout of the Make pages... Enhance Hold http://staging.fitzway.net/Store/Brand/35/subaru 11/27/2012 11:27:06 AM
Brittany zimmermanb@fitzmall.com just a thought... since the regions tab is only on the homepage right now, can it be put into the find your car search instead? Keep the homepage "quick search" the same as the vehicle search in the inventory page just without the refine search. Enhance Hold http://staging.fitzway.net/ 11/27/2012 11:25:08 AM
Kevin morrisonk@fitzmall.com missing MD location for MV-1 (white Flint) Bug Done http://staging.fitzway.net/Store/Brand/40/vpg-mv-1 11/26/2012 2:49:03 PM
Brian Chanin chaninb@fitzmall.com making sure we plan to add the word "Lifetime" to any areas that currently display "Fitzway Buyer Protection Program." Bug Done http://staging.fitzway.net/Inventory/Detail/1031199596585 11/26/2012 1:05:04 PM
Brian Chanin chaninb@fitzmall.com for used vehicles, just under the stock number on the main detail page, we need to determine what line items from Chrome are not necessary. For example, displaying the 'Fitzgerald Lifetime Loaner Car Program' or the 'Fitzgerald Buyer Protection Plan' are not standard so should not be displayed there. Enhance Hold http://staging.fitzway.net/Inventory/Detail/1102150798977 11/26/2012 1:03:20 PM
Brian Chanin chaninb@fitzmall.com For used vehicles, in the 'The Fitzway Advantage" box, we are showing the '5-Day Return Policy' and 'Lifetime Buyer Protection Plan' for all vehicles. Should the Lifetime Plan also say "Available" and should we not show the 5-Day Return Policy for the 'FW' (Value Plus) vehicles? Bug In Progress http://staging.fitzway.net/Inventory/Detail/1102150798977 11/26/2012 12:56:02 PM
Brian Chanin chaninb@fitzmall.com I do not believe that the comment "- Check IF NOT Clinker Qualified" needs to be shown on used cars. Right now it shows up just under the stock number. Bug Done http://staging.fitzway.net/Inventory/Detail/1031901226223 11/26/2012 12:50:34 PM
Robert Hess hessr@fitzmall.com I thought we were setting something up for when we do not have an exact inventory like a dont see what you want type tab where they could email us. Enhance Done http://staging.fitzway.net/Inventory/Detail/1001896373928#topoftabs 11/15/2012 5:01:22 PM
robert hess hessr@fitzmall.com manager special banner looks cheesy. the overall design much better, what are the 20 brands? Comment Done http://staging.fitzway.net/ 11/15/2012 4:56:04 PM
John Albright albrightj@fitzmall.com We need lakeforest to have the 2 location option. We need to be able to look at just our own lot first. Then try to switch to russel ave. This is better for our Used Car Team/Manager. Enhance Done http://staging.fitzway.net/Inventory/SearchResults 11/12/2012 9:35:34 AM
kevin flynn flynnk@fitzmall.com I would move the " Find a Car " to the left of the page and move the other tab to the right. Next, I would consolidate the options. The most important options are navigation, leather, moonroof, heated seats, back up camera, smart key and bluetooth. You can have an advanced search option to narrow it down even further. Third, on the individual vehicle can we add a space for " chat now " and " schedule a test drive ". Enhance Hold http://staging.fitzway.net/Inventory/SearchResults?Makes=Toyota&Models=4Runner&Conditions=NEW&UseCriteria=true 11/10/2012 11:45:17 AM
Christa Stevenson stevensonc@fitzmall.com I like how you implemented Google Maps in there for directions to each location. There are some people that will still just print out directions rather than using GPS. Comment Done http://staging.fitzway.net/Home/FeedBackReport 11/9/2012 12:41:57 PM
Christa Stevenson stevensonc@fitzmall.com When you go to the Buyer Protection page, the PDF gives you an error message when trying to open it. When at the bottom of the page when you are looking at a particular car, the area for "More about warranties and guarantees" does not go anywhere, but it appears to look like it was supposed to be a link to somewhere. Bug Done http://staging.fitzway.net/Home/FeedBackReport 11/9/2012 12:34:40 PM
Christa Stevenson stevensonc@fitzmall.com On the bottom of the Collison Centers page, do we want to add live web links when you hover over the Dupont and Car-O-Liner logos? Just for some more information for the customer. Enhance Done http://staging.fitzway.net/Home/FeedBackReport 11/9/2012 12:26:15 PM
Christa Stevenson stevensonc@fitzmall.com What about adding in some different colors on the store directory page? Maybe stretch it out so it populates the whole page? Also, can we make those sales@fitzmall.com emails links live, so customers can use them? The way it is now, they would have to copy and paste them into an email. Enhance Done http://staging.fitzway.net/Store/Directory 11/9/2012 12:20:07 PM
Christa Stevenson stevensonc@fitzmall.com I like the fact that you added Pinterest into the sharing section for social media. Pinterest really is growing. Comment Done http://staging.fitzway.net/Inventory/Detail/1010585262478 11/9/2012 12:16:12 PM
Christa Stevenson stevensonc@fitzmall.com Any plans of adding anything else but "Thank you" on the screen after you set your service appointment. Possibly some more wording, maybe the phone # for their service location and a little more of a note to the customer. Maybe a photo? Just a thought. Enhance In Progress http://staging.fitzway.net/ServiceParts/ServiceAppointment/37/19/fitzgerald-used-car-outlet-toyota 11/9/2012 12:09:58 PM
Christa Stevenson stevensonc@fitzmall.com I really like the rotating info/specials, etc are displayed. I like that better than at the bottom. This looks cleaner, too. Comment Done http://staging.fitzway.net/ 11/9/2012 12:05:43 PM
Kevin morrisonk@fitzmall.com Remove Handyman, Fitzway Plus & Fitzway Used from CPO link Enhance Done http://staging.fitzway.net/Inventory/SearchResults?Refine=Certified&UseCriteria=true 11/9/2012 8:56:27 AM
Katie kltnnc@aol.com Nothing happens when you double click on a thumbnail pic. The picture should either enlarge in a pop out or take you directly to the New Inventory. Enhance Done http://staging.fitzway.net/Store/Brand/27/nissan 11/8/2012 9:09:44 PM
Katie kltnnc@aol.com Under "Find Your Car" you should have an option for "Type" so that people could compare SUV, Mini Van, Coupe, etc. Enhance Done http://staging.fitzway.net/ 11/8/2012 8:56:13 PM
Teresa canterburyt@fitzmall.com Under the Parts section it asks you to either login or sign up for a premium account. I think everything else looks fantastic! Enhance Done http://staging.fitzway.net/Store/Brand/37/toyota 11/8/2012 11:14:28 AM
Brian Chanin chaninb@fitzmall.com 'Too New for the Lot! / Coming Soon!' is not working for used vehicles. Bug Done http://staging.fitzway.net/Inventory/SearchResults?Refine=Clearance&UseCriteria=true 11/7/2012 1:21:51 PM
Brian Chanin chaninb@fitzmall.com The search is not clearing. I did a look-up for a vehicle by stock number. I closed the tab and later went back to the site to look at something else. I used the quick seach link for 'Clearance" vehicles and it went to the previous stock number (search results) I had set in my previous session. Bug Done http://staging.fitzway.net/Inventory/Detail/1026125438870 11/7/2012 1:20:54 PM
Brian Chanin chaninb@fitzmall.com We have customers that already found a stock number, could be from the Gazette, Cars.com, etc.. Also, some already know the model number they want. Can we add that search box to the home page? Enhance Hold http://staging.fitzway.net/ 11/7/2012 12:51:27 PM
Christa Stevenson stevensonc@fitzmall.com Is there a way to make the home page so that you don't have to scroll down to see everything? Maybe shrink the mid section where it has the photo and Find Your Car just a little bit? Enhance Hold http://staging.fitzway.net/ 11/7/2012 12:42:34 PM
Christa Stevenson stevensonc@fitzmall.com I really like the new home page. It is much cleaner and more pleasing to the eye. Comment Done http://staging.fitzway.net/ 11/7/2012 12:40:53 PM
Christa Stevenson stevensonc@fitzmall.com Add a section for the customer feedback, right now it goes to the Terms of Use page. Bug Done http://staging.fitzway.net/ 11/7/2012 12:39:50 PM
Christa Stevenson stevensonc@fitzmall.com Add Site Map to the bottom of the home page. Enhance In Progress http://staging.fitzway.net/ 11/7/2012 12:38:56 PM
Sue lis@fitzmall.com IE, click locate us link in the top, google map is not show at first page load. Bug Done http://staging.fitzway.net/ 11/7/2012 9:09:11 AM
Kevin morrisonk@fitzmall.com The Mall names need to reflect the same names as on the current site. Bug Done http://staging.fitzway.net/Store/StoreLocator 11/6/2012 8:56:53 AM
Brian Chanin chaninb@fitzmall.com Looking at used vehicles. The FitzWay Low Price and the FitzWay Delivered Value Price are the same. Bug Done http://staging.fitzway.net/Inventory/Detail/0529214702786 11/5/2012 8:37:52 PM
Brian Chanin chaninb@fitzmall.com I searched for new Camry's, went to page 5. I then went back to the 'Home' page and started a new search. The new search started on page 5. In this case there were only 6 cars so I was not shown any results as it tried to start on vehicle 41. "We found 6 vehicles! Currently displaying: 41 to 6" Bug Done http://staging.fitzway.net/Inventory/SearchResults 11/5/2012 8:28:23 PM
Brittany zimmermanb@fitzmall.com the "search new stock" link at the top after you select a model is not working Bug Done http://staging.fitzway.net/Store/Brand/5/cadillac 11/5/2012 4:48:19 PM
Harold Redden reddenh@fitzmall.com Need to discuss redundancy between location name and its location - example Frederick mentioned twice in the results "a" cell Enhance Hold http://staging.fitzway.net/Home/FeedBackReport 11/5/2012 4:24:47 PM
Harold Redden reddenh@fitzmall.com Bill is considering: "$999 Total Reduction From MSRP" and "$999 Below Kelley Blue Book" Let's discuss Enhance Hold http://staging.fitzway.net/Home/FeedBackReport 11/5/2012 4:22:17 PM
Brittany zimmermanb@fitzmall.com Can you make the facebook and espanol icons smaller or I can make them smaller for you... let me know. It's pushing everything else down. Bug Done http://staging.fitzway.net/ 11/5/2012 4:02:56 PM
John Albright albrightj@fitzmall.com To many options on the options section. Too many choices on too many brands. What if Toyota doesnt have something? Do the customer rule out the brand? Comment Hold http://staging.fitzway.net/ 11/5/2012 10:03:37 AM
John Albright albrightj@fitzmall.com New or Used Should be a drop down in the upper part by trim and brand. right now if you are looking for a trim level it gives to many. I would make the search easier to use if you could pick new first. Enhance Hold http://staging.fitzway.net/Inventory/SearchResults 11/5/2012 9:47:40 AM
Brian Chanin chaninb@fitzmall.com Why do we have a "FitzWay Low Price" and a "Fitzway Delivered Value Price" now? Are we dropping the 'Delivered Internet' price? Comment Done http://staging.fitzway.net/Inventory/Detail/1010800838649 11/3/2012 11:16:58 AM
Brian Chanin chaninb@fitzmall.com We need to make sure the Warranty information for used vehicles is appropriate. The 'Consumer Information' on stock number H594039A is as follows: "Warranty Basic: 3 Years/36,000 Miles Drivetrain: 5 Years/60,000 Miles Corrosion: 5 Years/Unlimited Miles " Bug Done http://staging.fitzway.net/Inventory/Detail/0921963482082 11/2/2012 5:31:07 PM
Brian Chanin chaninb@fitzmall.com This is on the page of a new car I am looking at. I do not believe we have a return policy, or 138-point inspection, on new cars. Also, we do not offer a 150% Best Price Guarantee on used cars. _________________ The Fitzway Advantage 5-Day Return Policy Lifetime Buyer Protection Plan 150% Best Price Guarantee 138 - Point Inspection Bug Done http://staging.fitzway.net/Inventory/SearchResults 11/2/2012 5:26:17 PM
Brian Chanin chaninb@fitzmall.com as a follow-up to stock number 233073 I also checked the 'Equipment' tab. This only shows the base standard equipment, it does not include the options that the 'Features' tab bundles in. Is this going to confuse anyone as to what the vehicle actually has? Should there be a disclaimer of sort at the top of the list stating this is only the standard equipment, it does not include any factory packages or options? Bug Done http://staging.fitzway.net/Inventory/Detail/0713497844875 11/2/2012 5:23:20 PM
Brian Chanin chaninb@fitzmall.com Stock # 233073 is the example I am looking at. The car has the LA (Leather) Package. The 'Features' lists both "Cloth Seats" and "Leather Seats." I know the old site also listed cloth in the list of standard, features, but the Leather Package is featured at the top of the page. What makes more sense, combining the standard and additional factory equipment, or featuring the factory options first including the actual option/package title and factory code? Bug Done http://staging.fitzway.net/Inventory/Detail/0713497844875 11/2/2012 5:19:09 PM
Sue lis@fitzmall.com When search new from home page, the resultA new/used should be checked. Bug Done http://staging.fitzway.net/Inventory/SearchResults 11/1/2012 3:59:40 PM
Harold Redden reddenh@fitzmall.com Some users say that the "mobile site" icon in not intuitive. Enhance Done http://staging.fitzway.net/ServiceParts/ServiceAppointment 11/1/2012 12:30:45 PM
Harold Redden reddenh@fitzmall.com The store locator is missing features like driving directions and labels/legend Bug Done http://staging.fitzway.net/ServiceParts/ServiceAppointment 11/1/2012 12:29:02 PM
Harold Redden reddenh@fitzmall.com Can the "please select a service location "drop down" be consolidated? This could be overwhelming to a user. Enhance Hold http://staging.fitzway.net/ServiceParts/ServiceAppointment 11/1/2012 11:29:19 AM
Harold Redden reddenh@fitzmall.com Please change the "store locator" link to a graphic (several users have mentioned it was not easy to find) Enhance Done http://staging.fitzway.net/ 11/1/2012 11:26:13 AM
Harold Redden reddenh@fitzmall.com Please remove the "Your Savings" from all new vehicles Enhance Done http://staging.fitzway.net/ 11/1/2012 11:20:19 AM
Harold Redden reddenh@fitzmall.com The features search will not bring up specifics like "nab" Bug Done http://staging.fitzway.net/Inventory/SearchResults 11/1/2012 11:16:03 AM
Harold Redden reddenh@fitzmall.com Please hide the fuel economy data, labels, and fuel; pump icon when fuel economy data is not available Enhance Done http://staging.fitzway.net/Inventory/SearchResults 11/1/2012 11:11:06 AM
Harold Redden reddenh@fitzmall.com Is it possible to have the page anchored so it is not necessary to scroll down each time you refine the criteria. Alternatively, could there be a submit button that is clicked after all the refinements are made? Enhance Hold http://staging.fitzway.net/Inventory/SearchResults 11/1/2012 11:08:24 AM
Harold Redden reddenh@fitzmall.com Please round all price values to whole dollars Enhance Done http://staging.fitzway.net/Inventory/SearchResults 11/1/2012 11:02:43 AM
Harold Redden reddenh@fitzmall.com *Update* The "clear all" button works after the 2nd click Bug Done http://staging.fitzway.net/Inventory/SearchResults 11/1/2012 11:01:41 AM
Harold Redden reddenh@fitzmall.com The "clear all" button does not clear all the "refine search" criteria. Bug Done http://staging.fitzway.net/Inventory/SearchResults 11/1/2012 10:58:12 AM
Harold Redden reddenh@fitzmall.com The Certified Pre Owned (CPO) button should not provides results for new cars and non-certified cars Bug Done http://staging.fitzway.net/ 11/1/2012 10:18:27 AM
Brittany zimmermanb@fitzmall.com This isn't really anything you (Ryan) can do, but I just want to put it out there. The manager comments on this are very "text message" wording. If someone is serious about buying a car, they are probably going to avoid it after they read the manager comments. Humor is a good thing, but I would think buying a car is usually a very serious purchase for most people. Comment Hold http://staging.fitzway.net/Inventory/Detail/0906799404323 10/31/2012 10:13:29 AM
Brittany zimmermanb@fitzmall.com The location tab that pops up may be frustrating for someone who doesn't want to share their location. I am picturing my grandma trying to use the website as she gets frustrated because that box pops up on each page after she already said no and didn't see or understand the checkbox to say remember her answer. Is it possible to automatically remember their answer for a short time without having to check that option? (This is doing this on Safari. Is this a browser issue or something you have control over?) Bug Done http://staging.fitzway.net/ServiceParts/ServiceAppointment 10/31/2012 9:57:16 AM
TheObserver silverr@fitzmall.com http://staging.fitzway.net/Inventory/SearchResults?Styles=Mobility&UseCriteria=true Bug Done http://staging.fitzway.net/Inventory/SearchResults?Styles=Mobility&UseCriteria=true 10/29/2012 11:14:41 AM
John Albright albrightj@fitzmall.com I tried to search for a Corolla LE and couldnt pick the trim level just color and options for a sales guy its important to search le s xle se Enhance Done http://staging.fitzway.net/Inventory/SearchResults 10/29/2012 10:59:35 AM
Katie kltnnc@aol.com What if you are interested in a model car that does not have a visible icon on the homepage? Shouldn't you have a icon or some way for people to search for models that are not carried by Fitz, but that you could ultimately get for them? Enhance Done http://staging.fitzway.net/ 10/28/2012 11:02:55 PM
Katie kltnnc@aol.com Under the Click Here for the Best Fitzmall Price- in the pop up box, it says submit, but nothing happens Bug Done http://staging.fitzway.net/Inventory/SearchResults?Fuels=1058&UseCriteria=true 10/28/2012 10:47:14 PM
Katie kltnnc@aol.com The first page should be solely about selling cars. The tabs up top- "Community Service", "Pressroom", "Careers" should all be at the bottom of this initial page. Comment Hold http://staging.fitzway.net/ 10/28/2012 10:43:49 PM
Katie kltnnc@aol.com There is too much information- why do the consumers need to see the VIN #? Comment Hold http://staging.fitzway.net/Inventory/SearchResults?Makes=Jeep&Conditions=NEW&UseCriteria=true 10/28/2012 10:41:04 PM
Katie kltnnc@aol.com Isn't "I'm intersted" and "test drive" the same thing? Less is more visually. Someone would not test drive a car w/o being interested Comment Hold http://staging.fitzway.net/Inventory/Detail/1018003902615 10/28/2012 10:37:53 PM
katie kltnnc@aol.com Why is the 2009 the larger picture that pops up top- shouldn't it be a 2013? Bug Done http://staging.fitzway.net/Store/Brand/17/jeep 10/28/2012 10:32:06 PM
katie kltnnc@aol.com The two text boxes for Jeep should be the same size- it is visually more appealing. Bug Done http://staging.fitzway.net/Store/Brand/17/jeep 10/28/2012 10:30:43 PM
Katie kltnnc@aol.com You should ask people if they will need a rental car and cross-promote when scheduling their rental car service apt. Comment Hold http://staging.fitzway.net/ServiceParts/ServiceAppointment 10/28/2012 10:27:17 PM
Katie kltnnc@aol.com The "Store Locator" button should be larger. Enhance Hold http://staging.fitzway.net/ 10/28/2012 10:25:25 PM
Katie kltnnc@aol.com Where would consumers file a complaint/concern? There is no visible way to voice concerns or inform consumers how concerns are handled. Enhance Hold http://staging.fitzway.net/ 10/28/2012 10:24:29 PM
Katie kltnnc@aol.com Poor grammar throughout the site. Please go through make everything consistent. Comment Hold http://staging.fitzway.net/Careers 10/28/2012 10:22:19 PM
Kevin Flynn Flynnk@fitzmall.com Here are some of my observations. First, it seems busy or cluttered. From a customer standpoint, I wouldn't know where to begin. I think it should be more clean and easy to use. I would move the Consumer Education box to the right or near the bottom thus making it clear to the customer where to start. Second, I think the background should be a little darker or even a different color. Third, there is a tab for vehicles under $10,995 in the upper right corner and also a floating tab scrolling on the bottom. Do we need the tab twice? Fourth, If a customer is searching for a black Prius v and there is none in stock will the customer simply not call or email. How can we address this matter? These are just a few suggestions that I have. Enhance Hold http://staging.fitzway.net/ 10/27/2012 6:03:07 PM
Theobserver silverr@fitzmall.com HANDYMAN CAR|FITZWAY HANDAYMAN FIXER-UPPER SPECIAL (MD)|Why Do We Offer FitzWay HandyMan Fixer-Uppers? ==BBBBUG http://staging.fitzway.net/FitzMall/Inventory/HandymanSpecial Bug Hold http://staging.fitzway.net/Inventory/Detail/1005934734523 10/26/2012 10:58:28 PM
Brian Chanin chaninb@fitzmall.com On the search results page, we are mixing in On Order vehicles with In Stock vehicles but the On Order once are not being identified as such. Bug Done http://staging.fitzway.net/Inventory/SearchResults?Makes=Toyota&Models=Camry&Conditions=NEW&UseCriteria=true 10/26/2012 8:52:21 PM
Brian Chanin chaninb@fitzmall.com When I go to the vehicle detail page, I do not see any of the factory packages or options listed that we pick up from Chrome, just the standard features. Bug Done http://staging.fitzway.net/Inventory/Detail/FTOT250183:2012-09-19T23:15:04.460 10/26/2012 8:50:52 PM
Brian Chanin chaninb@fitzmall.com I am looking at New Camry's. I do not see an option on the left menu to pick a trim level. For example, no way t just look at XLE models. Enhance Done http://staging.fitzway.net/Inventory/SearchResults?Makes=Toyota&Models=Camry&Conditions=NEW&UseCriteria=true 10/26/2012 8:48:27 PM
Brian Chanin chaninb@fitzmall.com The Pricing Philosophy still uses "Fitzgerald Internet Price" as our lowest price. The website now says "Guaranteed Lowest Price." Are we chaning the terminology? Enhance Hold http://staging.fitzway.net/Consumer/PricingPhilosophy 10/26/2012 8:42:42 PM
Brian Chanin chaninb@fitzmall.com Are we going to no longer have to worry about the order of the vehicle pics any more? I see that the new site puts them in random orders, where as currently we are audited based on a specific order the first 10 pics have to be in. Bug Done http://staging.fitzway.net/Inventory/Detail/0831261318386 10/26/2012 8:39:34 PM
Brian Chanin chaninb@fitzmall.com I used the Browse By Type link from the main page for Hybrid/Electric. The results page shows all the cars but the sub-menu's on the left only show 2 locations related to 5 of the vehicles. Bug Done http://staging.fitzway.net/ 10/26/2012 8:33:23 PM
Sue LI lis@fitzmall.com Need to reset to first page when search criteria change. Now it display 12 found, but no cars show. Bug Done http://staging.fitzway.net/Inventory/SearchResults 10/26/2012 4:12:08 PM
Christa Stevenson stevensonc@fitzmall.com I don't know if this matters or not, but the section where you are looking at a particular vehicle, this format looks very similar to what Carmax has on their website. I actually think it looks nice and like the format, but I didn't know if you guys knew or cared about that at all. Thanks. Comment Noted http://staging.fitzway.net/ 10/26/2012 12:17:54 PM
Jaffe jaffer@fitzmall.com Store Locator does not offer directions Enhance Done http://staging.fitzway.net/Store/StoreLocator 10/26/2012 9:43:14 AM
Jaffe jaffer@fitzmall.com Inventory selection slider - add arrows and change color so it sticks out. Numbers and sliders are hard to see Enhance Done http://staging.fitzway.net/Inventory/SearchResults 10/26/2012 9:17:47 AM
Ryan Rds@rds.com Similar vehicles switch link to xrefid Bug Done http://staging.fitzway.net/Inventory/Detail/0613269832791 10/24/2012 6:40:47 PM
Ryan Rds@rds.com Update storage to fix safari persistence bug Bug Done http://staging.fitzway.net/Inventory/SearchResults 10/24/2012 6:39:53 PM
Brittany zimmermanb@fitzmall.com the text in this section is getting cut off on the right now that we have a side bar on the left. Bug Done http://staging.fitzway.net/Consumer/LifeTimeBuyerProtection 10/23/2012 10:58:27 AM
TheObserver silverr@fitzmall.com 1. DISPLAY -manager special the advertised price letter is over another line. http://staging.fitzway.net/Inventory/Detail/8525213 2. CODE ERROR==>CLICK FitzWay HandyMan Fixer-Upper Special (MD) CLICK POPUP Why Do We Offer FitzWay HandyMan Fixer-Uppers? SUGGESTION: NEW PAGE FOR= FitzWay 138-point Mechanical and Appearance Inspection 3. CODEING ERROR ==>CLICK AUTOCHECK IMPAGE http://staging.fitzway.net/Inventory/AutoCheckService?vin=1GCDT19XXV8139463 Bug Done http://staging.fitzway.net/Inventory/Detail/8524150#topoftabs 10/19/2012 4:11:55 PM
Rich koppr@fitzmall.com Suggestion: Add a "Next"/Previous" button by the Start/Stop on the Vehicle image scroller on RES B.. (That way I don't have to move my mouse to see next Pic.. Enhance Hold http://staging.fitzway.net/Inventory/Detail/8523824 10/19/2012 9:56:48 AM
Rich koppr@fitzmall.com Would still like to see "Continue Searching" button in Next Step on RESB. Enhance Done http://staging.fitzway.net/Inventory/Detail/8523824 10/19/2012 9:49:47 AM
Mr Kopp koppr@fitzmall.com Would like to see "Options" in the Search sorted Alphabetically - not by how many have the option Enhance Done http://staging.fitzway.net/Inventory/SearchResults 10/19/2012 9:46:40 AM